I had the pleasure staying in your hotel a few weeks ago with my wife and 3 children. When we arrived there seemed to be an issue with my booking which Sascha was trying to resolve. Then a manager from the lobby Soyful Alam came behind the desk and resolved the issue. He apologized for the delay and escorted up the the lovely family room. My wife and children loved the room and the fact that we had 2 bathrooms was great!!
Then we came downstairs for directions to go shopping and to visit one of the parks. The concierge was busy so Soyful asked if he could help. He showed us on the map where everything was and also recommended a good place to eat which the kids loved.
When we came back to the hotel after a long day we went straight to the room. The beds were so comfortable, we haven't had such a good nights' sleep in a hotel in years.
Upon check out we thanked the reception team for the wonderful stay. Soyful gave 3 St. Ermin's chocolate bars to the children as a parting gift which was a nice touch.
The children are asking when we will go back!!
St. Ermin's is the place to stay like I say great hotel with great staff!!
- Official Description (provided by the hotel):
- St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more less
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- Also Known As:
- Jolly St Ermins Hotel
- Jolly St Ermins London