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“Great hotel and staff”

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St. Ermin's Hotel, Autograph Collection
Ranked #76 of 1,067 Hotels in London
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel and staff”
Reviewed 29 September 2011

Had a very good stay staff friendly and helpful especially luggage porter Harry

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mvc657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,063)
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London
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 September 2011

The hotel is fabulous and the staff couldn't have been more helpful. The Vodka Martini's were a highlight. Will definately return. I can't recommend the St Ermin highly enough.

Room Tip: The twin rooms are the american style with two double beds - these are the ones to go for.
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  • Stayed August 2011, travelled with friends
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Helpful?
Thank Cat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
Reviewed 27 September 2011

The service was outstanding from start to finish. The location was great and the staff were friendly and very helpful. We would definitely stay at this hotel again and strongly recommend it.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinder78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, 28 September 2011
Dear Madam,
We strive to make our guests feel as welcome and as comfortable as possible and to say that our service was outstanding is a huge compliment. Thank you for your review and for recommending us.
Best regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emmaus, Pennsylvania
1 review
Reviewed 26 September 2011

Fabulous service, outstanding food enhance the newly renovated building. Very tastefully decorated to incorporate the best of the past with a beautiful color pallate and very comfortable furnishings. Not a detail has been missed including special family rooms with two double beds, a spull out sofa and two bathrooms. There is even a pet friendly floor. Kudos to the very caring, efficient and welcoming staff. A must visit hotel!!!!!

Room Tip: Thehy're all good
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elliepat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, 28 September 2011
Dear Sir/ Madam,
Thank you for your incredibly complimentary review and also for giving St.Ermin’s top rating marks. I am delighted that we surpassed your expectations and I hope you will be retuning to see us again one day in the near future.
Kind Regards
Douglas McHugh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 September 2011

Great location, all places of interest easily accessible. Literally 2 minutes to St James's tube station. 5 min walk to Buckingham palace.

The lobby is welcoming, and luxurious. Rooms immaculate with excellent facilities. The staff were extrememly helpful, especially the concierge. Staff couldn't do enough to help, providing maps, directions, luggage holding - everything we could possibly need

On our return from a days shopping we were greeted by the hotel manager asking for feedback on our stay in return for a complementary glass of wine in the plush lobby area.

The only small negative was being woken at 3am by a resident filling the bath and the water tank refilling (that's what it sounded like anyway)

Would definately stay there again without a doubt!

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRickard21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 September 2011

Great location and well equipped rooms - a bit small, but well equipped. Clean and outstanding staff.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fernando M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 September 2011

if you want the following, stay here!
immaculate rooms, gorgeous surroundings, value, LOCATION!! 5 minutes to buckingham palace.
the staff was wonderful. special kudos to MAXWELL and FRANK. BRILLIANT SERVICE.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chrissy199999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, 22 September 2011
Dear Madam,
Thank you for sharing your fantastic review, I shall of course pass your comments on to my team.
We hope to see you again soon!
Warm regards,
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Ermin's Hotel, Autograph Collection

Property: St. Ermin's Hotel, Autograph Collection
Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Family Hotel in London
#52 Romantic Hotel in London
#56 Business Hotel in London
#71 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — St. Ermin's Hotel, Autograph Collection 4*
Number of rooms: 285
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London

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