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“Fantastic.......stay here!”

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St. Ermin's Hotel, Autograph Collection
Ranked #77 of 1,089 Hotels in London
Certificate of Excellence
Bath, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic.......stay here!”
5 of 5 bubbles Reviewed 22 December 2011

We stayed here and really couldn't have chosen a better hotel. From the moment we walked around the corner from the nearby tube station at St James's Park (2 minute walk), I knew I had made a good choice.
I am a big believer, that first impressions count. From the perfectly manicured lanscaped garden areas to the drive and path up to the entrance, it looked fantastic. We were immediatley welcomed outside and guided to the reception area through an impeccable and stunning entrance area. The receptionist was very friendly, efficient and it was nice to see a smiling face after a couple of hours travelling.
We were shown to our room by the duty manager. I had mentioned prior to our arrival that I was going to propose to my girlfriend whilst in London. The hotel certainly couldn't have done anymore to make a very nervous proposer feel at ease!! They had upgraded our room and even put a chilled bottle of Champagne and a selection of the most divine truffles in the room. I was intending to propose whilst out and about in London but my partner (now fiance!) said how romantic the room was, so down I got and popped the question. Thankfully she said YES! I really can't thank the staff at the hotel enough, including Nadia the duty manager for making my job so much easier. I don't think any other hotel could have gone to so much trouble and made us feel so welcome.
The room we stayed in was an Executive King with a seperate seating area. When we returned at night, the staff had put chocolate bees on the duvet and even a small bottle of sleep spray, which was a new one on me but worked well!
The location of the hotel is spot on, close to the tube but also perfect walking distance to Buckingham Palace (5-10 mins), Big Ben/Houses of Parliament (5-10 mins), London Eye (10 mins).
The next morning we decided to have breakfast in the room. There was so much food we didn't eat again until about 5 o'clock. Everything was so fresh and the Eggs Benedict I had were delicious.
I could go on, but hopefully after reading this, you'll realise that this is a hotel everyone should stay in if coming to London.
We'll definitely be back, thank you!!

Room Tip: Our room overlooked the entrance drive, good view at night with the subtle, tasteful lighting and la...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank m999ark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Edinburgh
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 22 December 2011

Superb hotel with oustanding service in all departments. Recently tastefully refurbished to a high standard but retains an old world attractiveness. One warning - rooms can be small so don't book the cheapest room if carrying a lot of luggage. Otherwise this hotel is difficult to fault!

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSS2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crawley, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
5 of 5 bubbles Reviewed 21 December 2011

I stayed in this hotel for my partners 30th birthday for 2 nights, we had a wonderful stay; the hotel is beautiful and the room - although small, as is usually the case in london - was lovely. Very clean and tidy, and an exceptionally comfortable bed! Our only disappointment was the view of the neighbouring offices from our window...But at least the blind was attractive!

The staff were friendly and helpful. Great location, a stones throw from westminster cathedral, Buck Palace, St James Park, and Parliment Square. Lots to do nearby!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Savahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bologna
Level Contributor
41 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 21 December 2011

Impressive location and lobby; attentive and warm service in the best tradition of European hôtellerie. I had a "Superior Queen plus": an elegant corner room on the fifth floor, with a nice desk just in front of the window overlooking the courtyard. Enough for one person, but definitely small for two. Lilliputian bathroom (with bathtub). Early checkout (6:00am) and breakfast show some room for improvement. A very good deal on the rate I had.

The hotel (well: Swisscom, which manages for the hotel the entertainment system) charges 12 pounds for a somehow limited internet access (15 pounds for the business package). I understand this is current practice for several hotels (and for many upscale Accor hotel--but not for Ibis, in general). Still, I think this is a wrong marketing choice, especially in a situation like St.Ermins' one, where the WiFi is served out of the entertainment system which is in any case deployed in each room. It reminds me of the early days of air conditioning, or TVs, when hotels charged fees for their use...

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SMmoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 December 2011

We couldn't have been happier with our stay at the fab St.Ermin - located right next door to the tube with its grand, welcoming exterior entrance, this hotel is a great place to stay if you want to take in the London sights such as Buckingham Palace, Winter Wonderland Hyde Park etc..all are walkable from the hotel. We had a continental breakfast included - everything you could want (except for the hot options)....Our room was a standard queen, which was fine for the two of us, but was quite small, so if you can afford it, go bigger. We got lucky and were included in a champagne reception and carol singers on the night we stayed...all in all a great one night stay..

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank saxy25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 20 December 2011

This was a family sight seeing trip with two young boys! We had a double double superior room. From the moment we entered the hotel the service was impeccable, friendly and efficient. The hotel was divine. From the minute we turned into the twinkling, inviting drive to stepping into the spectacular foyer. Our room was an adequate size for two adults and two children with all the services you could require (except free wifi). The room was spotless and beautifully decorated. We never used the mini bar - the prices were high.

The hotel is literally a one minute walk from St James tube station which is very accessible to popular sight seeing areas and is approximately three minutes from Victoria Station and the Gatwick Express. On arrival we were checked in despite it being three hours before check in time!

We never paid for breakfast but there were plenty of cafes all around the area. We also had lunch on our arrival at The Feathers pub which is right next to Scotland Yards - this was delicious and the staff were very accommodating despite it being the Christmas party season

My favourite bit was the bar with the warm cosy fires and seasonal cocktails. The sugarplum was a treat! We also had a bar meal there one evening which was nice. I really didnt want to leave the hotel to go sight seeing at times! The bar is too cosy and relaxing. I also saw the afternoon teas being served but didn't have time for this.

This hotels major asset is its staff, they are priceless and make a stay here a dream. Well Done St Ermins!!


This hotel

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mousey10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth wa
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 19 December 2011

We really enjoyed our stay at St Ermins Hotel, they were very accommodating and allowed us into our room early as we had arrived on a long flight and needed rest, especially as we were travelling with 2 children.
We arrived while it was still dark outside and the entrance to the hotel is beautifully lit up with blue lights in all the trees. A very 'London old style' hotel with beautifully decorated rooms, we had a double queen room with 2 bathrooms, very luxurious.
The location is brilliant, with easy walking distance to the main attractions, we walked to Westminster Abbey, Houses of Parliament, Big Ben, the London Eye & Buckingham Palace in one day - easy !
There isn't free WIFI, which is a real negative as most hotels we stay in have free wifi but there's a Starbucks around the corner which has free WIFI.
There's a great little cafe "Pret in a Manger" around the corner - it was our favorite place for breakfast, it's mainly for takeaways and we would get their Porridge each morning, with berries & honey- divine !! Who would have thought porridge could taste so good !
We would definitely stay at St Ermins again - they are a lovely hotel with good old fashioned service !!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank holidayforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Ermin's Hotel, Autograph Collection

Property: St. Ermin's Hotel, Autograph Collection
Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Family Hotel in London
#52 Romantic Hotel in London
#56 Business Hotel in London
#72 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — St. Ermin's Hotel, Autograph Collection 4*
Number of rooms: 285
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London

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