We travel very frequently with our family to London. We used to sty at the Crowne, St. James across the street, but we have found a new place to lay our hats. St. Ermine has recently been completely remodeled and they have done a fine job. The staff was wonderful and very accommodating of our family of five. We were in London for the summer and had rented a house in the very noisy neighborhood of Knightsbridge. We were at the point where we could not tolerate the noise any more and so we went to the Crowne, St. James since they knew us, to see if they could work on getting us accommodations for our three remaining weeks in London. We were shocked when they were unwilling to work with us despite my husband's membership with them, and so we decided to walk over to the St. Ermin's hotel where we used to go for great burgers. We were met by the manager on duty who was very gracious and immediately offered us a great rate for a suite and took the time to show us a few different rooms. he was very sympathetic to our situation given that we were till paying a hefty sum for the house we had rented.
Everyone in the hotel was very nice and they had accidentally put us in a wing where there was construction outside our window that woke us up very early on the weekend. I called to the front desk and they moved us immediately and offered us free breakfast. They moved us to a two bedroom suite with a connecting living room and dining room which was beautiful and offered ample space.
The restaurant staff was very nice, too.
On the day we left the concierge had gifts waiting for our children to tkwe home with them. He had bought them stuffed animals and London souvenirs. It was very sweet and we were sad to go. We are now loyal St. Ermins customers my husband has been back twice since we were there and the staff always remembers him and asks about the family. My husband's business partners have also stayed twice on our recommendation.
- Official Description (provided by the hotel):
- St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more less
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- Also Known As:
- Jolly St Ermins Hotel
- Jolly St Ermins London