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St. Ermin's Hotel, Autograph Collection
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Reviews (6,161)
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4,253
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Reviewed 19 August 2014

We had two double beds, which was perfect for the 3 of us. The rooms are tastefully decorated and the hotel is beautiful. Because our room was not ready when we arrived at 3:00pm, the management offered us drinks in the very attractive bar while we waited, and then afterwards invited us to have dinner and drinks later that evening in the bar. How nice was that? Totally unexpected and very generous of them. Our stay of 4 nights was perfect. The location is great for all the tourist attractions, and the staff was always available to help us get a taxi or to chat about our day. I highly recommend this hotel for your stay in London.

Stayed: August 2014, travelled with family
Thank Bisou4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 20 August 2014

Hi There,
Thank you for taking the time to write your review following your stay with us recently.
I was very sorry to read that your room was not ready for you on arrival and that it too a little time for us to allocate this to you. I can assure you that this is not indicative of our service levels, but I am pleased that my team looked after you whilst you were waiting and again in the evening for dinner.
It’s great to read that you found your stay just perfect and that all of my team were always available to help you get your taxi’s and to have a friendly chat following your day out in London.
Thank you for recommending us to others and we hope we will see you again when you next visit London.
Warm regards
Douglas McHugh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Hard to beat the location of this hotel and everyone we came in contact with provided very good service. AC wasn't working on the hot afternoon that we checked in but was fixed by bedtime; such is life in an older hotel like this. We had a 'family room' - two queen beds and two bathrooms - which is prefect for a family of four wiling to stay in the same room. I did make the mistake of having the hotel convert pounds to US dollars; I mst have still been in a haze, VISA would have given a better rate.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank scbwino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 20 August 2014

Hi There,
It’s lovely to read that you think we are in an ideal location for everything. Many guests say how easy it is to go sightseeing and eat out in the evenings as nothing is too far from our doorstep.
I see you had one of our beautiful family rooms which are really spacious especially with the extra bathroom and amenities. They are really popular rooms as both families and friends travelling together love to stay in them. I was sorry to hear that the air conditioning wasn’t working at the time you arrived, but glad that this was fixed for your return in the evening.
It was lovely to welcome you all to the hotel and we hope that if you return from North Carolina in the future you will once again stay at St. Ermin’s Hotel.
Warm regards
Douglas McHugh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

When traveling to London there are numerous 5 star properties all touting exemplary customer service, all the amenities and "the in" place to be. St. Ermin's is all of that and more. Discretly located across from New Scotland Yard and near the tube it has now become my "go to" home away from home. From the moment you arrive, before you even get into the property, a proper man in a bowler hat welcomes you with a smile and seamlessly takes your luggage safely away. Check in was just seamless. The smile and can do attitude showed through with everyone we interacted with. Need a car to the airport...done. Need water...done. Need directions...done. Need reservations...done. Need a newspaper...done. Once you move into your room the surprises continue. Airconditioning works, state of the art decor and a cute little "Bee and Bee" area for the local bees...very cool.
Marriott has done a great job with the autograph collection. I have stayed at 3 of them across the globe and all have been state of the art, unique and a pleasure to stay at.
Thank you the staff at St. Ermin's for a delightful stay...looking forward to seeing you again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank cszostak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 20 August 2014

Hi There,
What a truly lovely review you have posted following your stay with us. Thank you!
I was delighted that you found absolutely everything met with your expectations and that everyone was so helpful and made you feel welcome.
Our bee’s are really special to us which is why we built our Bee & Bee Hotel. The also look after us by providing our honey which is used throughout the hotel. Glad you visited them and liked what we have done.
It makes me really happy to read that you have now made us your new home from home and we can’t wait for you to return to your new St. Ermin’s family.
Warm regards
Douglas McHugh
General Manager

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Reviewed 19 August 2014

Just the job for business or sightseeing. Well designed lobby and bar. Friendly staff. Good rooms with beautiful bed linen. Good WIFI. And so quiet we could sleep with the windows open. Lovely to be able to walk across St. James' Park to business meetings and be woken up by the sound of Big Ben.

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Mac1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 20 August 2014

Hi There,
I was delighted to read your review and to know that you would stay with us both on business or pleasure. We do have some guests who stay as business and then add an extra day or two for sightseeing.
It’s great that you found my team all friendly as I work closely with them to ensure that our guests are given the level of service which makes them feel at home as well as relaxed.
We do have a great wifi system so I am pleased you used this during your stay and yes we are in a quiet area once in our courtyard so you can easily sleep with the windows open.
It was great to welcome you and we look forward to you returning again when you are next on business.
Warm regards
Douglas McHugh
General Manager

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Reviewed 19 August 2014

Our family (kids and grandkids) stayed here while we were in London and had a great time. It is an old hotel, but very elegant with great restaurant, balcony bar and outdoor patio. Lovely. And very close to Westminster Abbey, Big Ben, Parliament and so many sightseeing attractions that you can walk to or take the double-decker buses!

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 20 August 2014

Hi Janice,
It was an absolute pleasure to have all of you stay with us whilst you were in London.
I am so pleased that you thought our restaurant, terrace bar and veranda area were really lovely. Many guests say how lovely it is to sit on the terrace or the veranda after returning from sightseeing as it is a quiet little haven away from the noise of central London.
It would be just lovely to have you stay with us again so please do return in the future.
Warm regards
Douglas McHugh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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