I booked this hotel at the last minute as I had a university interview in Sheperd's Bush and was looking for something on budget but comfortable. I was really impressed with how the hotel looked on booking.com and thought it must be too good to be true for the price and location.
It was too good to be true.
The lobby is nice, and the receptionist was very friendly but didn't help me when I was struggling with my many bags that I couldn't carry on my own through the doorway. I went up in the lift to my room and was pleased as with all my bags it was opposite the lift as I exited. I entered my room and thought it looked nice, with nice décor and sure it was small, but for one person it looked comfortable and cosy.
Then, I started noticing the flaws. The room was absoloutly filthy. There was a cigarette butt or plaster or something on the windowsill which in itself looked like it hadn't been cleaned in years. The wooden windows looked like they were rotted, and there was dirt all up the inside of the curtain. The walls were covered in dirt and scuff marks, and the metal light switch looked like someone's foundation had been smeared over it - I could have cleaned it myself with a face wipe so I was confused why this hadn't been cleaned. The bedside lamps were covered in dust and looked like the lamp shades were falling off. One of the lamps didn't work, and 3 of the ceiling lights didn't work either. As I looked up at the lights I noticed that one of them was being held in by what looked like masking tape, which was peeling off the ceiling and hanging down.
The bathroom looked lovely, with a welcoming heated floor and lights around the bathroom mirror. Again, until I started noticing the details. I could not believe my eyes when I looked in the shower. It was full of mould and dirt all around the bottom and in the grout. Along with this, more lights were out so it made it almost impossible to see myself in the mirror, the pedal bin was completely broken with the pedal hanging off the bin AND the toilet didn't flush. It didn't flush AT ALL, not even a little bit.
I decided I was going to head out and explore the city after getting changed, so started to unpack my suitcase and hang up my all important outfit for my fashion interview the next morning. I opened the wardrobe and discovered a total of TWO coat hangers. One was too big to fit in the wardrobe so made the door stick out and the other looked like it had been left by a guest.
On my way out I politely complained to the man at front desk, expecting it to be sorted by the time I got back a good 5 hours later. I asked him if he could book me a taxi for the next morning when I came back in, and he said he would do it then. He picked up the phone and then, to my dismay, started talking to the woman in the queue behind me, leaving me standing there waiting for at least five minutes as she complained about the fact her requests for extra towels and blankets had not been met.
I returned to my room to find nothing had been fixed. Not even so much as a clean of the window sill. I reluctantly had to shower in the mouldy, dirty shower, and I must say the power shower itself was great. I just had to keep my eyes closed so as not to freak myself out.
For a double room there were two towels, the size that would be okay for your hair. They were dry and brittle, and I didn't enjoy drying myself in them as they almost felt dirty, but maybe it was the fact I had just used a mouldy shower.
When I got into bed there were 2 pillows between 2 people which were paper thin, sure, I could double them up but what if I was there with someone else? The duvet was just as thin. I was really quite upset, as I had hoped to have a comfortable stay in a hotel before my big interview so I could relax and be prepared for the next day in the best state, which was not the case.
After returning the next evening I found my toilet had been fixed and the windowsill cleaned. But that was all. I didn't dare have another shower which really is not right.
All I can say is, even though this is a budget hotel, and really you are paying for the ideal location which was great for me, why do they have a heated floor and big flat screen tvs, but cannot pay for proper cleaners, towels and more than half a pillow per person. I did not receive an apology and the receptionist seemed a lot less friendly after my complaints. All I can say is, Hotel Edward Paddington is not worth the money, unless you like living in filth.
- Official Description (provided by the hotel):
- Small hotel offering comfortable accommodations; situated near Oxford Street, Hyde Park & Paddington Station. ... more less
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- Also Known As:
- Edward Hotel London