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“Good place horrendous service”
Review of Profile

Profile
Ranked #12,579 of 22,674 Restaurants in London
Cuisines: American
Neighbourhood: Soho
Restaurant details
Neighbourhood: Soho
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Good place horrendous service”
Reviewed 27 November 2012

Normally I have an amazing night in here for profile. Drink on happy hour etc etc. Don't get me wrong this is a good bar but some of the waiters have arrogance which is not needed at all. I only ordered a cheesy chips and it took 45 mins. To put the final nail in the coffin the bill was incorrect in all places. Final bill £70.88. But 2of my friends have paid 27 already so it should be 43.88. Some how it was still £58.88. This is including an optional gratuity. I am horrified by the service and the reply I got from the person who I presume was bar manager for the night his tone of voice was condescending.I have never had a bad night in here. Not 1. But tonight was ludicrous

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank saiwahli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Lot-et-Garonne, France
Level Contributor
516 reviews
233 restaurant reviews
common_n_restaurant_reviews_1bd8 378 helpful votes
“Great food, patchy service”
Reviewed 26 February 2012

I like Profile and have been going here for some time. In fact, I used to go to the Italian restaurant, Spiga, that formerly occupied the site. Profile is a diner and cocktail bar. The decoration is great, it's super clean and it's relaxed. The menu is a diner menu but it's good and very reasonably priced for central London. They have a 'happy hour' from 5.30pm - 7.00pm which is great value and they also do other meal deals. I am mad for their chicken fajitas! The cocktails are great and the wine list is small but great value. The music is great and the bar staff suitably built for a bar / diner in Soho! My only problem with Profile is that the service is variable. The bar staff are pretty uncommunicative and it's hard to 'catch their eyes'. The servers are usually rushed off their feet and very charming but unsupported by the manager who I have never smile, support the staff or actually do any work. This is a good place that is let down by a lack of leadership. I can recommend the food and drinks but remember to be assertive at the bar!

  • Visited February 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank francophileonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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