I stayed just one night, late afternoon after travelling from abroad I dashed in, dropped off the suitcase,I noticed the room smelled thought maybe the cleaner had had a BO problem so aired the room then left. I returned about 11.15pm, changed into in my pyjamas and then noticed my feet were really wet from water in the carpet, the smell in the room was horrible and the toilet water levels were rising when I flushed it. I stomped downstairs and said I needed another room. The man at reception came up to my room took out the toilet brush and proceeded to clean/pump the toilet saying it's ok now...I said the carpet was really wet and obviously leaking from the toilet and that I was paying £100 for the night for the room. He replied I wouldn't get much better for the price in London. I insisted on a different room-really the smell was not pleasant. They moved me to another room which was not much better but no smell. The other reviews are right in that this hotel is only good for the location. It is disgusting, dirty and smelly. The carpets are old and dirty, in fact everything is. I didn't dare look at the mattress, the bathrooms hazardous, hooks falling off the wall, door not closing, loo seats broken, old grouting grey and unclean. Windows grey and unwashed, Curtains coming off the rail, net curtains filthy. How come this place is allowed to function? Hasn't anyone reported them to the health and safety? Especially as they do breakfasts. Also if there was a fire no sign of fire exits....A shame as it is perfect for the South Kensington tube....but definitely won't go there again... it was really awful.
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- Also Known As:
- London Brompton Hotel