Let me start by saying I have never given a bad review and I tavel to London once a year so I'm not an inexperienced traveler. January in London is cold and we had no hot water...not even luke warm for three days the first day we were told "it's an old hotel you have to let the water run a long time". The second day they came to our room and agreed it was not warm and said it would be fixed. Third day we said we would have to leave the hotel if we did not get a different room so the moved us. The gentleman who moved us said "our compliments" which we took to mean one free night for the severe inconvenience of a cold shower for three days. Upon leaving we were asked for payment and told their compliments meant they had upgraded our room. Outside of the horrible customer service the hotel's rating of 2.5 starts is quite a stretch our bathroom was not ensuite and the heat was barely on so we also slept in our clothes with beanies just to keep warm. An all around bad experience!
- Official Description (provided by the hotel):
- Georgian style- townhouse type hotel - Central to West End, near Baker & Oxford Sts, shopping area. ... more less
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- Also Known As:
- Georgian Hotel London