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Jesmond Dene Hotel
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Reviews (1,802)
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All reviewskings crossst pancrasenglish breakfastpancras stationshared bathroomstay there againfamily roomthe main hotelbreakfast roomsmall hotelfree wifitop floorquiet streetno liftbeansconvenient locationexcellent location
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Reviewed 26 November 2013

The hotel is just 2-3 min walk from Kings Cross station which is very handy to hop on the trains. We enjoyed our short stay - the room is small comparing this NA style but got everything a traveller would need. Very clean and tidy. The staff are quite helpful and patient. We would definitely recommend to our friends for their future trips!

Room Tip: choose a room with private bathroom
  • Stayed: October 2013, travelled as a couple
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Thank Chee d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

Located 200m from St Pacrass station, Jesmon dene hotel, is high added valuable hôtel where the staff is customer-oriented. You will be 10-15 minutes form central London with all monument related to it. (Picadilly circus, Westminster abbey, Buckingham Palace, Soho street, and china town). It is also close to Camden market. A cosmopolitan place whare you can buy all type of souvenirs. (Beware of thiefs)..

  • Stayed: November 2013, travelled as a couple
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2  Thank Petit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

We had a very nice one night stay. We were lucky to be upgraded to one of the apartments. The apartment was well appointed and very comfortable. All the staff were very friendly. Darren on the front desk was especially helpul. We would definitely stay here again

  • Stayed: November 2013, travelled as a couple
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Thank Treachery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

Easy stroll to St. Pancras and quite a lot of restaurants.
Friendly and efficient booking-in and confirmation.
Very busy at reception, but no hold up.
Our room was on the ground floor and just about big enough, ideal for an overnight flop. Immaculately clean and everything worked. Surprisingly, the room was very quiet. Whilst the bed was not comfortable we did manage to sleep.
Breakfast was not a banquet but it was good quality and well cooked, the quantity was fine too. All the staff we encountered were friendly and efficient.
At the price, any complaint would be unreasonable. Good value.

  • Stayed: November 2013, travelled as a couple
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Thank silverfox1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

receptionist was really helpful but the room was in great near of repair and was dark and dingy. The shower was so small you could hardly turn around in it and if you were much taller than me (5 ft 3) you would struggle to get in at all). The bed was comfy and the room was clean but it was all in desperate need of upgrading and redecoration. The wall are paper thin and was unfortunate to hear everything in the adjoining room. The pipes were also really noisy. Didn't stay for breakfast and won't be going back

Room Tip: If you do stay, don't stay on the ground floor.
  • Stayed: October 2013, travelled solo
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1  Thank GrumandJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JesmondDeneHotel, Manager at Jesmond Dene Hotel, responded to this reviewResponded 22 February 2014

Dear GrumandJen,

Thank you very much for staying at the Jesmond Dene.

Sorry that you did not enjoy your stay with us, I have located the room you stayed in which was a small triple with 2 beds.

I am sorry that you thought it was dark and dingy, however I actually think your comments are unfair. The room is in a very quiet part of the rear of the building and has 2 windows. The room has had a brand new ensuite installed and as much as I appreciate it is very small, at 5ft 3 I would not understand how you could complain about such an issue.

The walls are not paper thin however if the party next door were making too much noise there are always going to be limitations on how we can manage these types of problems. If it was unbearable you should have asked the reception to possibly move your room.

Your room tip about not staying on the ground floor is completely wrong. Many people take advantage of opting for our ground floor rooms. As much as some of them are small, we also have a the larger rooms on the ground floor. It means that baggage is not a problem and very convenient for the less able customer.

Pipe’s being noisy is also incorrect as the only pipe work on that corner of our building are the pipes leading to your basin. Therefore you would have only possibly heard the sound of water when using your own sink.

I must add that you did book via which means you paid a slightly inflated rate. The other issue is that I note you generally stay in 4 star accommodations from reading your previous reviews; your expectations on 3 star which is what we are must be appreciated.

Fellow travellers please take my sound advice and book direct; you will get the best prices and free English breakfast with your stay.

Regards

Darren
Manager

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