2nd attempt at this... we were booked into the Apollo on Friday 5th April for 3 nights - booking made by email and then confirmed twice by phone a month before travel (including the late arrival). Turned up at the hotel after 325 mile train journey arriving at 11pm. We were informed by the receptionist that someone else had taken our room - she blamed a new receptionist for the mistake. She then told us she had booked us into a neighbouring hotel which was a short walk away. It was our anniversary and the Hotel Apollo and its staff totally let us down. Also, they have tried to have this review removed once. All information in this review is factual and can be proven by emails, phone records and a witness from the neighbouring hotel.
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