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“Irritating lapses in hotel that is otherwise ok”
Review of Montana Hotel

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Montana Hotel
Ranked #421 of 1,067 Hotels in London
Bellingham, WA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Irritating lapses in hotel that is otherwise ok”
Reviewed 23 June 2012

This was my 5th or 6th stay over a twelve year period. The hotel is much improved. Our room was nicely decorated and spotlessly clean. The room was on the main floor just beyond the kitchen and another service area. It probably was a service room converted to a bedroom. The bathroom was small with a shower, no tub, but adequate. The bathroom was extremely hot, so much so that if we left the door to the bathroom open the room became stifling. The staff knew this. They gave us the remote for an additional air conditioner when I complained. The air conditioning units only put out freezing air. The toilet only flushed erratically. That is, the handle felt like it would break no matter how much pressure we put on it. Then later, it would flush. The safe hadn't been re-set. The person at the desk blamed "the girls" for not checking on this. The TV remote worked erratically. It took a day for it to be fixed. This hotel needs a checklist for the maids, so details aren't overlooked. There is a nice Indian restaurant in the hotel and breakfast with fruit and dry cereal, toast, and lots of tea or coffee came with the room. Eggs or an English breakfast were available at an additional cost. The location is right near the tube and in walking distance of the Victoria and Albert and Science museums. There is a bank and internet cafe across the street.

  • Stayed June 2012, travelled with family
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lizBellingham_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Lamoille, Nevada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 June 2012

I did lots of shopping around for a nice hotel that I could afford for a week in London, and I loved the Montana Hotel. My daughter is in school at Imperial College, so she was just two blocks away. The hotel is a short walk from the Gloucester Road tube station, the Victoria and Albert Museum, and Kensington Palace. The hotel is clean, nicely appointed, safe, and the staff is helpful.My single room was small, but hey, this is London. The breakfast room is also nice with a good selection of food. The hotel also gave me a good discount for booking for a week's stay. Some people complain about the lack of in room bathrooms, but if you want to have an in-room bath, you can certainly request that. I will definitely stay here when I return to London again.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheHorseLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 June 2012

Some people might have been disappointed by the absence of toilets/showers in some rooms. When you are aware of it, you can focus on the advantages of this hotel, in terms of location, in terms of cleanliness and helpful staff.
The common shower/bathroom is clean so no complaints.
Breakfast is varied and correct for this kind of hotel.

Stayed May 2012, travelled solo
Helpful?
3 Thank jlt5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2012

The location was great as a short walk from the tube, the room was clean and basic but what do you expect for the price. Cant remember his name but the Geordie man who worked on reception was very helpful and friendly.
The breakfast was great and included in the price, if your looking for a base for a couple of nights to just get changed and rest whilst you spend your days exploring this it the ideal place.
And for those that want shampoo and shower gel my message to you is.......... bring your own!

Room Tip: Ground floor room number 500 I shared with 4 of my friends and there was ample room for us all!
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  • Stayed June 2012, travelled with friends
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NualaWooste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 June 2012

Fantastic hotel in a great location ... Very close to Gloucester Road tube station. Just 10 minutes walk to the VA and the Museum of Natural History. Great breakfast included in rate and the staff are very efficient and friendly. Was there for the Jubilee weekend and this hotel provided excellent value for money. I certainly recommend this hotel.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jo-ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, CA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2012

I stayed at the hotel June 6-7, 2012. Overall, I was dissatisfied with my accommodations and the service, but there were at least a few redeeming qualities, which is why I rated it 'average.'

First, I was disappointed with my accommodations. When I checked in, I was surprised to learn that my room did not have a toilet or shower. I hadn't realized this when I made my booking -- these are standard features for any hotel room in the US and I hadn't realized these would be 'extras' at a reputedly nice hotel in London. Furthermore, there is nothing on the website that suggested some rooms did not come with an en suite bathroom. However, I was able to upgrade on the day I arrived, so that worked out.

Second, there was no complimentary shampoo and only 2 small discs of soap to use. This is the only hotel I have ever stayed at that did not give complimentary shampoo. Third, the hotel's elevator was extraordinarily small -- room for only 1 guest with luggage or perhaps 2 people without luggage. Fourth, I found the hotel's staff to be courteous, but only in a perfunctory manner. They were not warm or inviting, but merely competent. Fifth, the free WiFi wasn't working for the majority of my stay. This was not really the hotel's fault, but still annoying, especially after these other issues. And sixth, my room was very stuffy, even with the window open.

On the positive side, the restaurant was excellent, the room was fairly clean and quiet, and the location was pretty good. It's close to an Underground Tube station, walking distance to a good museum and Harrod's Department Store, and also close to a Paul (French bakery chain).

I would never stay there again and would advise others to pick a different hotel as well. As I said, I wanted to give this hotel a 'poor' rating, but can't because there were a few aspects to this hotel which make it 'average.'

Room Tip: If having a toilet and shower in your room are important to you, make sure you request it -- the les...
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  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Ted1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2012

Good value for our money!

Very cosy and clean, the room was well equiped. A 3 star hotel with a five star service.
The breakfast was awesome so was the Indian food.
Very convenient location, just a few meters away from the station.
The staff was very polite, helpful and knowledgeable. Special thanks to Mr. Elvis and Mr. Ogi they made our stay very comfortable and enjoyable. We will definitely stay there again!

Jenny & Duncan.
Texas, USA

Room Tip: Ground floor rooms
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  • Stayed May 2012, travelled as a couple
    • Value
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    • Service
Helpful?
2 Thank duncan v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Montana Hotel

Property: Montana Hotel
Address: 67-69 Gloucester Road, London SW7 4PG, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #421 of 1,067 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Montana Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
Montana Hotel is a unique 55-room boutique hotel situated in the heart of Kensington, Knightsbridge and Chelsea. The Montana perfectly blends Victorian architecture and traditional English ambience with contemporary touches, ensuring you a unique travel experience in Kensington, one of the world’s most exclusive and fashionable neighbourhoods. Our aim is to make you feel at home, providing you an efficient four-star service and an exceptional travel experience. Recently refurbished, classic and elegant rooms combine all contemporary amenities needed, whether travelling to London for business or leisure. All rooms have their own character and personal touches, whether a large and spacious room for family travellers or a warm and cosy room for the single traveller. Luxury and comfort will await you in each of our 55 en-suite guest bedrooms. Before you settle down for a good night’s sleep, savour exquisitely presented cuisine in the hotel’s restaurant Light of India. The Light of India offers a continental breakfast and a full a la carte menu for lunch and dinner featuring the finest Indian cuisine. ... more   less 
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Also Known As:
Montana Hotel London

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