I've passed 2 nights here recently. When I arrived in the evening it was a very good surprise that it was so near the station( a good point) and from the outside it looks great. So I thought I've made the good choice.
Even when I came in though it looked a bit old it was quite cosy. I had also chosen the place because there was an indian restaurant just beside( couldn't imagine to even try it after having discovered my room).
But my hopes were totally broken when I entered my room,, a dark, small and very bad smelling room with outdaded furniture and bedlinen . The bedspread looked old and not cleaned. The carpet was stained. The window was opened and it was cold inside the room, I thought it has been opened by the cleaning lady because of the smell. I was completely stunned they dared give me a room with such a bad smell, just as if people had been cooking and frying food here for days. A real shame! I asked for another room and I was given another room; But other surprises came.
In the second room the smell was not as bad but not as good as you expect in a clean hotel. The carpet was also stained and the curtains not cleaned, they looked more dark grey ...Here too the bedspread was so used and outdated just like the one you had at your grandmother's home but didn't seem so clean either.
The bed had no real blanket, just a very thin fabric made of synthetic and which didn't covered the entire bed so you don't feel comfortable and warm.I must admit the quality of the matress was ok.
The bathroom was smelling humidity and the 2 only towels didn't smell the good smell of fresh washing but humidity.There was not bathmat . Just the minimum.
There was no shampoo, no conditionner, the strict minimum
Finally the breakfast was as cheap as the rest , nearly nothing to enjoy, some pieces of pregrilled bread ( you can't even chose if you want white or wholegrain bread) some butter 2 choices of jam some fruit and only one choice of an awful yogurt.
This place doesn't make you feel good. I couldn't change as it was late and I had already paid for 2 days. It is a real pity when you are tired after a day of work that you can't crawl in a comfy bed and feeling just like at home in your hotel room.
In any hotel today, even the smallest one you've got nice and clean warm duvet cover you can crawl in knowing it has been cleaned just for you.
I travel a lot and this hotel needs a real lifting and rethink its whole strategy for welcoming people. Better go in a youth hostel than coming here again !
- Official Description (provided by the hotel):
- Montana Hotel is a unique 55-room boutique hotel situated in the heart of Kensington, Knightsbridge and Chelsea. The Montana perfectly blends Victorian architecture and traditional English ambience with contemporary touches, ensuring you a unique travel experience in Kensington, one of the world’s most exclusive and fashionable neighbourhoods. Our aim is to make you feel at home, providing you an efficient four-star service and an exceptional travel experience. Recently refurbished, classic and elegant rooms combine all contemporary amenities needed, whether travelling to London for business or leisure. All rooms have their own character and personal touches, whether a large and spacious room for family travellers or a warm and cosy room for the single traveller. Luxury and comfort will await you in each of our 55 en-suite guest bedrooms. Before you settle down for a good night’s sleep, savour exquisitely presented cuisine in the hotel’s restaurant Light of India. The Light of India offers a continental breakfast and a full a la carte menu for lunch and dinner featuring the finest Indian cuisine. ... more less
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- Also Known As:
- Montana Hotel London