We were there when the kitchen/restaurant were undergoing a remodel, which is unfortunate. The location is outstanding...5-10 minute walk to Buckingham Palace. The staff is outstanding; very attentive and addressing guests by name. There is a lovely parlor, where we ate while the restaurant underwent renovation. The menu was limited, but preparation was outstanding. Great wine list. The rooms are very comfortable, quiet, and well-appointed.

Location and building were great. Young lad who came to fix our to was very polite and professional.

Rate when I booked included breakfast I was sure but hey it never and at £230 for less than 12 hours with not even a coffee and a croissant for breakfast is a bit tight. The room smelt of cigarettes which was confirmed by the lad that fixed our tv that needed a reboot ?? Finally the worst partt was a small grey haired lady at reception whom was clearly someone senior in the business giving a member of staff a public bollocking. She said that he was dancing with a guest the night before I think at an event in the hotel and that he and other staff were not concentrating and as a result £15 was short in the till float. She said "some people don't care here" to which the lad being told off defended himself. She backed off a little and then said it was not good enough with a stern tone. Fair enough one might say !! But why is a disciplinary hearing being held and heard in public. It is a private business matter between employer and employee therefore not to be in the public domain regardless. If he did get sacked for the allegation then he has a case for wrongful dismissal id say. All that in 11 hours at the Fleming hotel and they charged me for it !!! Wow. Never again.

Staff very welcoming, check in was efficient, offered sherry / port - which was a nice gesture

Room was at the front of the hotel, and was very comfortable

Breakfast was very good, service attentive

Great location, close the the London Underground, Green Park, Mayfair and Piccadilly