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“Not impressed”

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The Ampersand Hotel
Ranked #50 of 1,069 Hotels in London
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Not impressed”
Reviewed 11 September 2012

Ive never written a review before but I thought I had to with this hotel.

As has been said before, you cannot sleep past 8am due to doors slamming, drilling, hammering and housekeeping shouting "HOUSEKEEPING" every couple of minutes.

Rooms were freezing, the room phone didn't work, the tv volume went down only to a loud setting.

Probably the worst part was the size of the room. £245 was taken from my card and without a word of a lie, there was around 10-12 inches of space between the bed and the walls and the bed and the door. This means you can't even open the door properly when entering or exiting with bags etc.

As I said, I have never taken the time to write a review before but I felt I had to with this extremely disappointing hotel. Dont get me wrong, the hotel looks nice but that is small consolation.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Tswindells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 13 September 2012
Thank you for taking the time to give us your feedback on your recent stay in the hotel. We take all guest comments seriously and I can confirm we have experienced some technical difficulties during the first weeks of opening which we have worked hard to resolve. We are confident, should you choose to return to the hotel, you find this to be the case.

We feel we are very honest about the size of the double rooms on the hotel website, stating the size to be 11-15 square metres. I am naturally disappointed your expectations were not met and will endeavour to make improvements in the service and the clarity of information we offer all of our guests.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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English first
Shepperton, England, United Kingdom
Level 5 Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 September 2012

Stayed for 1 night and can't wait to return. Fabulous location, but once inside didn't feel like you were in the middle of London. Staff exceptional, sexy interior, with beautiful decoration touches. Stunning ! Ate in the restaurant which was first class and very reasonably priced. Breakfast was also great. Loved the rubber duck in our shower room.

  • Stayed September 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge UK
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 September 2012

Booked via the secret escapes website and knew it was a brand new hotel, only opened a week before our stay slightly worried that it would still be ironing out any teething problems, but should't have worried at all. Staff were delightful and the room (we were upgraded to one of the suites) was wonderful. Very state of the art with all the modern day traveler needs. ipod dock, computer ports etc. Wifi was free and you didn't have to ask for a password. But the most outstanding thing was the bed, not only was it huge but it was by far the most comfortable bed we have slept in, we really didn't want to get out of it! Continental breakfast was included and was a good spread of quality foods.
The hotel has a real funky feel but the communal areas were still welcoming. We visited the bar the evening of our stay which had a good vibe to it.
It is also really well located close to the tube station and within walking distance of places to eat etc
Would recommend for a weekend break, and will be returning

Room Tip: The suite was really spacious
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jsnowybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 September 2012

A one night stay at the new Ampersand Hotel was absolute perfection. The rooms are very well appointed, the facilities excellent and, most of all, every member of staff with whom we had contact was superb and could not have been more helpful. Although we did not eat in the vening, breakfast was fantastic. We definitely stay again.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 8 September 2012

New hotels have growing pains, but there are some problems with the place that I believe are structural in nature. However the design of the place is indeed wonderful.

1 - hotel sits above the Tube and you can hear and feel the trains rumbling underneath you, especially at night
2 - the walls are thin, when people walked by our room I could hear and understand everything they were saying. On top of this the doors slam quite loudly so whenever anyone on my floor left their room I knew it. So in practice you cannot sleep past 8am here as that's when many people start walking down the halls and letting their doors slam as they leave their rooms
3- there are 6 steps up to the main entrance from the street so you have to carry your luggage up as there is no doorman to assist. Not a problem for me with 1 small bag but perhaps a problem for others.

The staff were somewhat less friendly than at most hotels.

Design of the hotel is wonderful. Beds are wonderful. Bathroom is good. A/V in the rooms is excellent. Food in restaurant is medium to good. Location is wonderful.

  • Stayed September 2012, travelled solo
    • Value
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Helpful?
9 Thank SeasonedTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 11 September 2012
Thank you for your honest feedback. I am delighted you enjoyed the design and location of the hotel. We have tried to maintain the original feel of the hotel by preserving many of the original features such as the bedroom walls, which are the original Victorian brickwork throughout, and the main grand staircase running through the heart of the hotel.
You are quite right with regards to teething problems; however we are confident these have been resolved. We are currently in the process of adjusting all of the bedroom doors to reduce the noise when they close and thus allowing guests to remain undisturbed.
I am disappointed you were not met and assisted by one of my staff; we do endeavour to greet every guest as they enter the hotel and this has already been addressed by the front office team.
We appreciate all guest comments as without these we cannot improve the service we offer to all of our guests.
Many thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bedford
Level 5 Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 September 2012 via mobile

Beautiful hotel with wonderful staff. Stayed in a deluxe room which had the most comfortable bed you could imagine. Pure elegance throughout, everything perfect down to the smallest detail. Excellent location..couldn't have asked for more. Will most definitely be back.

  • Stayed August 2012
    • Value
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Helpful?
3 Thank janeyamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 September 2012

The Ampersand is not only a beautifully finished hotel, it's made truly fantastic by the staff. Everyone we met during our stay gave us a friendly, warm greeting and was sincere - something that's often lost when hotels try to train their staff to be "chatty." It's clear that the staff are clearly interested in making your stay special which makes this hotel stand part from its competitors.

The rooms are very well decorated and appointed with everything required. Beds are extremely comfortable and despite this hotel being in a busy part of town, there’s no road noise. Being a brand new hotel, naturally everything works perfectly, but it’s obvious that fixtures, fittings and details have been invested in.

The offering from the Apero restaurant is a refreshing change from the same old modern cuisine with the food being prepared to a fantastic standard. Breakfast was a particularly highlight - I thoroughly recommend the full English! Again the staff are fantastically helpful with the Restaurant Manager being an absolute win for this hotel.

I absolutely recommend this hotel and very much look forward to staying again.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank marcd1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #50 of 1,069 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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