My husband and I were supposed to stay in the Ampersand on 22 & 23 of November, for a long awaited, jam packed trip to London. Sadly, our beloved miniature dachshund became extremely ill whilst we were taking her to the dog sitter and we had to abandon our trip. I informed the Ampersand we would not be arriving as planned, and was informed, as expected, that they would still have to charge me for the first night's accommodation.
A few hours later I received an email from the Ampersand, offering their thoughts for the health of my dog and advising that they would forgo the usual charge in this case.
I'm so surprised that the hotel has seen things from a human perspective, and had empathy with the situation my husband and I found myself in. We will rebook our trip to London at some point in the future, and we will be staying at the Ampersand. Thank you so much to everyone at the hotel that was involved in making this kind decision, and particularly to Éadaoín for her thoughtful email.
- Official Description (provided by the hotel):
- With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more less
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