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“Elegant, classy and modern”

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The Ampersand Hotel
Ranked #47 of 1,075 Hotels in London
Certificate of Excellence
Reviewed 1 October 2013 via mobile

Last night in the UK and we were pleased we picked this hotel as the good bye present to ourselves. :)

Classy, modern, elegant and stylish.

Staff are the key to a very good hotel, and this hotel excels at hiring good, decent, and top quality staff. You just know that the staff were hand picked for their exceptional skills!

The concierge was amazing! She is not only a fantastic front for the hotel but was helpful, knowledgeable and nice to talk to as well!

We stayed in a room that was equipped with everything that we needed and more!

Very large and very comfortable luxurious bed, fresh and crisp linen, soft pillows, lots of cushions (always a bonus for me), soft headboard (so you do not need to prop up heaps of pillows if you're sitting up in bed), electronic light board beside both sides of the bed that control all the lights in the room as well as the WC if you need a late night toilet run.

TV was large, modern and very good reception, all channels worked, signal strong. Wifi was strong and worked throughout the whole room.

The little touches were great! Luxurious bathrobes with very thick and soft slippers, plunger coffee with decaf as well as caffeinated coffee available, mini bar stocked with fresh milk, free still and bubbly water, free juice and free coke.

Loved the chaise lounge, very modern and quite comfortable.

Bathroom was large, two shower heads for a couple to shower together, disabled friendly (which we were happy to see as my husband is slightly disabled), fold out bars and a fold out chair for in the shower area. Lovely luxurious bath towels, soft citrusy soaps, and plenty of extras if you need them.

Room service was top quality, excellent customer service, brilliant food and lots of it!

Downfalls - windows probably needed an extra glaze to remove outside noise however if you have earplugs, then it shouldn't be too much of a problem. (maybe as a curtesy the hotel could offer them to rooms next to the street?)

We loved this hotel and will stay here again if we were to ever go to the UK again!

  • Stayed: September 2013
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2  Thank Natalie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,598 - 2,604 of 3,391 reviews

Reviewed 30 September 2013 via mobile

Absolutely perfect stay at the Ampersand. If you are looking for reviews to help you make a decision whether to book the ampersand or not, just do it, you won't be disappointed! Nothing is too much trouble for the young vibrant staff, decor is fresh and thoughtful, tube stop is steps away as is the V&A which is def worth a visit.

  • Stayed: September 2013
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Thank MissPiggygoeswest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

I cannot fault this hotel in any way. Although you may noticed I marked it only 4 out of 5 for sleep quality, this was nothing to do with the hotel (the bed was one of the most comfortable I have slept in), more the traffic noise outside but this is a big city and you just have to deal with it (we always pack ear plugs). The hotel itself was spotlessly clean. Every single member of staff we came across was helpful and courteous. Our continental breakfast was included in the price but if you opt not to eat in the hotel there are numerous eating places locally. Getting to and finding the hotel was simple (come straight out of S.Kensington underground station and it's about 100 yards away).
When we have to stay over in London we will definitely re-book here.

  • Stayed: September 2013, travelled as a couple
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Thank YorkshirePacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

When my daughter-in-law wanted to take a friend to London for an overnight stay on her birthday - I didn't want her to stay anywhere else than The Ampersand. Based on my husband's previous visit, we knew the location and service would be outstanding. She couldn't compliment the hotel and staff enough!

My daughter-in-law commented on the comfort of the room and how pretty the decor was. Purple is her favorite color, so the deep purple tone of the deluxe accommodations were perfect for her.

Prior to the trip, I had many long-distance contacts with the Ampersand reception staff. they always answered my questions and requests promptly. The staff arranged for a driver to meet the small group at the airport and bring them to the hotel. A short delay in returning to the airport was immediately addressed by the hotel management.

There are many wonderful hotels in London, but there is a good reason why The Ampersand is getting so much notice in travel magazines and well-rated hotels. We would be disappointed if we had to stay elsewhere when visiting London.

  • Stayed: September 2013, travelled with friends
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Thank mringenoldus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013 via mobile

From the quote's adorning the walls to the music in the bathroom, this is a great boutique style hotel. The dinning area is very cool, with an old school vibe. I don't know how the price compares in London but at £250 a night per room it was probably right.

  • Stayed: September 2013
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Thank Wilkinsonroland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

Enjoyed our week's stay. As we arrived there were new mattresses being delivered...very comfortable beds after some long site-seeing days. Lovely little restaurant downstairs...had tapas the evening we arrived and was a perfect start to our London experience. Breakfast buffet available, also handy to Pret a Manger, Starbucks and other amenities. Friendly knowledgeable staff...booked hop on-hop off for us and bus stopped right in front of hotel. South Kensington station near by...bought an Oyster Card at station and travelled all around. Hotel offered bright small rooms downstairs for relaxing, playing cards and billards. Free computer access...2 terminals downstairs.

Room Tip: Ladies need room with desk with large mirror attached & electrical plug handy for dryer/flat iro...
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  • Stayed: September 2013, travelled with friends
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Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

Perfect London holiday at the Ampersand. What more can I say in terms of what hasn't already been said. Great location, very helpful and youthful staff, clean and nicely appointed rooms, etc. We arrived late on a Sunday evening and stayed 4 nights. No problems and very pleasant accommodation. Would definitely stay again.

  • Stayed: September 2013, travelled as a couple
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Thank devoted_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ampersand Hotel

Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #47 of 1,075 Hotels in London
Price Range: £202 - £305 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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