The Ampersand has a fantastic location and cool feel. Where it lacks is in service and rooms which are actually meant to be stayed in by guests. When we arrived the lobby was in disarray as overwhelmed front desk clerks struggled to check guests in. Luggage was piling up every where and it was definitely not the feel of a high end boutique hotel. The chaos with the front desk appeared to be a fairly regular occurrence as during our 4 day stay we saw this confusion every morning. We had a studio suite room which was hip & cool and provided two small separate areas. However, the entire decoration scheme was "form over function" and I literally had to move furniture to create room for ourselves. The closet is MINISCULE -- and totally unsuitable for more than one persons clothes. The room has NO dresser or drawers beyond a decorative table. The bathroom had NOWHERE to put toiletries and had little signs taking up the precious small amount of space. It was not the type of room where one would want to stay for a number of days making it difficult to recommend it as a top hotel in London.
- Official Description (provided by the hotel):
- With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more less
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