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“Charming Boutique in a Great Location”

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The Ampersand Hotel
Ranked #47 of 1,068 Hotels in London
Certificate of Excellence
Granite Bay, California
Level 5 Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Charming Boutique in a Great Location”
Reviewed 20 November 2013

As a Platinum Starwood Preferred Guest member, I have pretty much stayed at the St. Regis, Sheraton or Le Meridien while in London. On this trip, I wanted to stay in the Kensington area and upon reviews, especially those on TA, made the choice to book the Ampersand.

Although the location proved to be ideal in so many aspects (tube really close, great restaurants close by, etc), the service there is what sets it apart from the others. From the bell hops to the front desk, room attendants and restaurant staff, they were all top notch. It remained that way throughout our whole stay. Helpful, friendly with smiles and all, I can say that the service there rivals that of the St Regis. It was as I say, comfortable, cozy and professional, all which made for a great service experience.

Now for the facility. Very good on all aspects. Charming decor and although a boutique unit, the space had a better than expected layout and volume than what one would expect in this type of unit. Very good and appropriate balance would best describe it. Clean and orderly is also obvious here. My room was a bit on the small side but as I asked for a room away from the street and lifts, it was appropriate. Very clean and comfortable with a cool, chic design with subtleties. The Ampersand rubber ducky along with high end toiletries were very nice touches.

As prices for accommodations are, as we all know, steep in London, it is somewhat difficult to ascribe value here. Being a SPG Platinum member comes with great perks and I usually stay within the program's stable of choices. Now with my experience at the Ampersand, when I return to London, It may be very likely that it will be my first choice. All in all and referencing the above, I guess I must use the word "great" in describing the value one would receive if staying at the Ampersand.

Room Tip: The other party in our group had a room on the first floor and had no problems with city noise. The...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KamikawaSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Cleanliness
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cheltenham
Level 6 Contributor
212 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 19 November 2013

Glad we stayed an extra night as were very happy with the room and hotel. We were on first floor at the front but had no trouble with street noise. We drove there and found an excellent spot at the entrance to the Lycée Franchaise next door off Harrington Road, where the parking was free after 1.30pm on Saturday and all day Sunday. Nice touches included heated floor in bathroom, free soft drinks and tea and coffee in room. Breakfast a steal at full English for £11.50. Super cocktails and the cream teas looked good. Very friendly staff (Sam). Reasonably priced. Go there.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cotswolds47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 November 2013

Excellent boutique hotel. Great value for money. Really comfortable beds and very clean. Great location, right by South Kensington tube station. The staff were helpful and friendly nothing seemed too much trouble. Defiantly stay there again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charl1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 19 November 2013
Thank you for taking the time write such a great review. We are all pleased you enjoyed your stay and happy you feel you got value for money, which is also important to us.
I look forward to personally welcoming you back when you ae next in London.

Kind regards
Tracey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 November 2013

We really enjoyed the stay. Everything was perfect, Cozy room, good breakfast, good location but most of all the staff. People of there front desk, the guys of the front door and the staff of the restaurant, they were all lovely,kind and helpful. They made our stay much more enjoyable.

Room Tip: I was in the Deluxe room with my daughter, We were in the top floor and it was quite and pleasant.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eva G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 19 November 2013
Thank you, it is always a pleasure to receive such great comments about the team. I am delighted your stay was an enjoyable one and very much look forward to welcoming you back soon.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heemstede, Noord-Holland, Netherlands
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 November 2013

We had a great stay at The Ampersand. Perfect location, right next to the tube. In a bustling and very central South Kensington. Close to all the museums and other hotspots like Harrods.
Beautiful appointed suite! All amenities and some great attention to detail like magazines, chocolates on arrival and turndown service. Would really love to come back soon.

Room Tip: choose the suite or duplex.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naud F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 19 November 2013
Thank you for writing such a lovely review of your recent stay. We would love for you return soon too and look forward to welcoming you back.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 November 2013

I was so unsure that all the great reviews were true that I cancelled my first night here and chose another hotel. What a mistake! Ampersand has it done right: yes, the rooms are small (this is London, after all!) but they have everything you'd need or could want, the hotel decor is lovely, fresh, new and interesting, the food at the restaurant was surprisingly delicious. The location was terrific, just steps from the Underground. Hotel provided free tea/coffee/juice/water/soda in the room (minibar was complimentary, what a concept!) and I got a free, unexpected upgrade to larger room upon check in. Room (118) was on first floor but on side of building so very quiet. Modern and fresh, it still managed to feel 'English' (black and white striped wallpaper in bathroom, glossy black tiles in tub, wonderful detailing and killer high ceilings). I loved it. Great, convenient hotel in city of London with easy, free Wifi access and lovely amenities.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emmalove443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 15 November 2013
I am very pleased you decided to stay with us and we were able to meet your expectations. The team are passionate about every guests' experience and work hard to ensure everyone has a great stay.

I look forward to welcoming you back to The Ampersand soon.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
6 hotel reviews
Reviewed 14 November 2013

high quality, comfortable, and friendly staff...
a good hotel location...
very comfortable beds...
You can spend a good time with delicious cakes and wine next to the window case!
We had a very nice time...
The only trouble is poor little room wardrobe

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aysbn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 15 November 2013
Thank you for your great review. I am pleased you enjoyed your stay and are such an advocate of The Ampersand. I am also pleased to say we are in the process of changing the design of some of the wardrobes to improve on the amount of storage.
I look forward to welcoming you back the next time you visit London.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #47 of 1,068 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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