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“We loved our stay at the Ampersand”

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The Ampersand Hotel
Ranked #47 of 1,063 Hotels in London
Certificate of Excellence
Roskilde, Denmark
Level Contributor
101 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“We loved our stay at the Ampersand”
Reviewed 28 November 2013 via mobile

We just stayed at the Ampersand for 3 nights and loved the hotel.

The staff was very sweet and helpful.
The hotel is brand new and nothing looks worn.
The rooms are small, but since our stay was only 3 nights it was big enough for us.
We loved the free wifi and the small fridge with complimentary water and sodas.
The location is great, right across the road from South Kensington Underground station and with a lot of food options in the neighbourhood.
I feel pretty sure we will stay here next time we visit London.

Stayed November 2013, travelled as a couple
Helpful?
Thank WinnieLyngkaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,126 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Worcester, United Kingdom
1 review
Reviewed 26 November 2013

The hotel was amazing, greeted as we walked in, checked in in minutes.
The room was very nice, heated floors in the bathroom were really nice!
The Staff were great too, we asked about any London by night tours and within minutes they found us a really brilliant tour and booked us tickets.
It was also very close to the tube station, we spotted it as soon as we got outside which made it finding our way around very easy.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 November 2013

Location is excellent - can catch the Picadilly Line all the way from Heathrow to South Kensington and come out of the underground and there is the Ampersand right across the road.

The reservation and front desk team were so helpful, polite, warm and friendly. The room was comfortable, clean and warm - important when it was so cold outside! Had 2 excellent nights sleep, although on our first night a guest inadvertantly set off the fire alarm and we ended up having to leave our room and go downstairs to the foyer, where we were informed it was a false alarm. Hardly the fault of the Ampersand, but one thing that did concern me was some of the Night staff at the Ampersand seemed a litte confused about what was going on and weren't really giving guests all clear directives. In any case, a small matter, which did not detract much from the pleasant stay we enjoyed.

I will definately be back!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PureNZPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, Salisbury
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 November 2013

I was really excited about staying at the ampersand that I'd booked as a surprise for my husbands birthday as I consistently kept reading the great reviews. We've stayed in numerous boutique hotels, and having stayed at "The Arch" a few times when coming to London thought we'd try something different.

The standard room IS small. There is about 2ft between the bed and the wall on all sides. You can only fit one person in the bathroom at a time. The glass light shades in bathroom were dusty, as was the top of the cabinet, there was a crack in the mirror on the wardrobe door and the highest temperature you could get the shower to I would describe as "warm." For ladies- if you need to use more than 3 face pads between the evening & morning you'll need to make sure you bring some with you as there are only 3 available in a tatty paper envelope at a time.

The mini bar only had soft drinks available- with no alternative alcoholic beverages to purchase- nor any snacks to select either. The coffee/ tea facilities were tucked away in a tiny wardrobe which you would've had to take out to make- if you could find any room after you'd unpacked your things. The room service menu only consisted of a selection of 8 things.

Lots of the reviews mentioned about all the friendly staff. Yes, they were polite- but not the friendly descriptions I'd read to in previous reviews.

I guess if we hadn't stayed elsewhere in London then I may have enjoyed our stay more at The Ampersand more, however with The Arch as a benchmark and a comparison I would recommend to take a look before booking to stay here.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sparky_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 18 December 2013
Thank you for taking the time to review your recent stay with us. I am sorry you did not have an enjoyable experience at The Ampersand. We feel we are honest about the size of all our rooms by the information we provide on our website or when booking directly as we want to ensure guests are not disappointed upon arrival by the size of the room. The amenities provided in the room are replenished on a daily basis and we are always happy to provide additional items should they be requested. We only provide soft drinks in the minibars as all of these items are complimentary, alcoholic beverages can be ordered through room service.
I am disappointed you did not find the staff to be friendly as they all genuinely care about all of the guests in the hotel and try to ensure their stay is a memorable and enjoyable one.

I know we have been in contact with you about your recent stay and we would all like to welcome you back to The Ampersand in the future

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 November 2013 via mobile

This is a small but perfectly formed hotel. Absolutely lovely staff that are extremely helpful. Stylish rooms and public spaces. We stayed in a corner suite with balcony. Wonderful bathrooms and comfortable beds.fantastic location 1 minute from the National History Museum and 5 minutes to Harrods. Very close to S.Ken tube station.

Stayed November 2013, travelled on business
Helpful?
Thank Inlovewithlux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 November 2013

Great spot, very pleasant boutique hotel.
Rooms are spacious and well equipped with a fun decoration.
There is also a small but well equipped gym.
The APERO restaurant is also a nice and trendy place for breakfast and dinner. Great staff.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G2SM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granite Bay, California
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 20 November 2013

As a Platinum Starwood Preferred Guest member, I have pretty much stayed at the St. Regis, Sheraton or Le Meridien while in London. On this trip, I wanted to stay in the Kensington area and upon reviews, especially those on TA, made the choice to book the Ampersand.

Although the location proved to be ideal in so many aspects (tube really close, great restaurants close by, etc), the service there is what sets it apart from the others. From the bell hops to the front desk, room attendants and restaurant staff, they were all top notch. It remained that way throughout our whole stay. Helpful, friendly with smiles and all, I can say that the service there rivals that of the St Regis. It was as I say, comfortable, cozy and professional, all which made for a great service experience.

Now for the facility. Very good on all aspects. Charming decor and although a boutique unit, the space had a better than expected layout and volume than what one would expect in this type of unit. Very good and appropriate balance would best describe it. Clean and orderly is also obvious here. My room was a bit on the small side but as I asked for a room away from the street and lifts, it was appropriate. Very clean and comfortable with a cool, chic design with subtleties. The Ampersand rubber ducky along with high end toiletries were very nice touches.

As prices for accommodations are, as we all know, steep in London, it is somewhat difficult to ascribe value here. Being a SPG Platinum member comes with great perks and I usually stay within the program's stable of choices. Now with my experience at the Ampersand, when I return to London, It may be very likely that it will be my first choice. All in all and referencing the above, I guess I must use the word "great" in describing the value one would receive if staying at the Ampersand.

Room Tip: The other party in our group had a room on the first floor and had no problems with city noise. The...
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KamikawaSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #47 of 1,063 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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