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“Mixed experience” 3 of 5 bubbles
Review of The Ampersand Hotel

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The Ampersand Hotel
Ranked #46 of 1,089 Hotels in London
Certificate of Excellence
Basingstoke, United Kingdom
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Mixed experience”
3 of 5 bubbles Reviewed 3 December 2013

This is our second stay at the Ampersand but my first review. We were happy to go back and stop having had an excellent experience on our first stop in August this year.
We booked a basic room this time for a 1 night stop - off to Jules Holland at the RAH. We were upgraded to a superior room although this was very small so difficult to imagine what the original room size would have been.
Check in was fine and the room was ready just into the afternoon which was great. As part of our package we were to get 2 glasses of champagne and petit fours - no sign of the champagne and petit fours arrived early evening (And consisted of half a mini cake , another small cake and a meringue. )
My biggest problem though was with the temperature of the room and the quality of the window . It was very cold and there was a terrible draught coming from the window . We were on the first floor and the lack of a decent window meant the room was very noisy indeed, but it was the uncomfortable draught which definitely spoilt our stay. I did mention it to the reception staff on check out but they did not seem very interested- I said I would not accept that room if we stayed again and they said thy would put a note to that effect on our profile. Maybe they have regular complaints hence their apparent disinterest? Certainly didn't have a similar problem with our previous stay.
On a positive note, breakfast was fab. They have an excellent range of foods as part of the buffet and the quality of the food is good.
We would probably stop again but maybe this is a hotel to stay at in the summer to avoid the cold.

Room Tip: Avoid room 114 in th winter
See more room tips
  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (380)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Italian first
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English first
Jakarta, Indonesia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

We're Asian, with 2 kids (6 & 2 year old)...but the service from the doorstep of the hotel, check-in, and up into our rooms was just impeccable. The receptionist, looking at our 2 kids, immediately recommended an itinerary for them (Science museum, Carnival up at Hyde Park), and asked whether she can make any dinner reservations and such. Service is top notch, and delivered with a genuine willingness to be helpful.
Room was very clean, elegant and homely. The TV in the bathtub was an added fun for the kids, who keep wanting to take a bath every time we head back to the hotel. Location was just unbeatable, walking distance to V&A, Science museum, Hyde Park, shopping via several stops by bus, and Tube is just steps away.

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nitewind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

From the moment I arrived, the service level was outstanding. Florin, Daniel and Alessandro all really helped me out. The design really comes together well with the different themes. The location is perfect. Tea in the Drawing Room was fantastic and the perfect way to wind down and spend my last day in London. My room was clean, spacious, and the heated floors in the bathroom were an added bonus!

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Farfallasnitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walnut Creek, California
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 December 2013 via mobile

After reading reviews on Trip Advispr we booked this hotel. In a nutshell; wonderful location, well appointed rooms, sparkling clean, charming staff, superb amenities, incredible restaurant downstairs, inviting Drawing Room... For South Kensington it really doesn't get much better.

Stayed December 2013, travelled as a couple
Helpful?
Thank srotzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hythe
Level Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

Less than five minutes walk from South Ken tube station this is a very well located hotel indeed. It has been open for a little over a year now since a complete top to toe refurbishment which has been done to a very high standard indeed. Met at the door by a really helpful concierge type person who took my bag and took me across the hall to check in. This was done with care and real friendliness with questions designed to help. I felt easy and 'at home'. I was then shown to my room and the facilities explained fully, this is worth doing as it helped me understand the pretty hi tech facilities 'in room'. The room numbers are on a digital LED panel outside the room that you just have to put your room key up to to gain entry - no putting cards into slots here. Worked a treat as did the smart TV complete with keyboard which is hidden away very tidily. Wifi works well and is fast.

The rooms are very hi spec in all respects, hugely comfortable beds with duck down and feather mattress toppers - sublime.

Now, the bathroom was a total joy - all the major chains could learn a thing or two here as most of them demand that you get a dousing of cold water before getting the shower temperature right! Not here: the shower controls are sited so you can get the temperature just right before getting in and wet! Someone has clearly thought a lot about all of this and spent a deal of money getting it right and this comment is worthy of the rest of the room fixtures and fittings too.

So, what you get is windows you can open if you want to, super quiet AC, great beds, no noise, great bathrooms and robes and a Nespresso machine plus a fridge stocked with complimentary soft drinks that includes fresh milk - wow and golly, no sub standard UHT portions here. The unexpected turn-down evening service was a joy, I was out of the room at the time and came back to replenished tea and coffee and the cushions taken off the bed and the duvet 'turned down'. Just great.

Now to the Drawing Rooms on the ground floor: well I didn't take afternoon tea there but I saw it in action - quite a stupendous buffet of decorated cakes, canape stands 'like what' you used to find in 5 star hotels all those years ago - lots of happy faces partaking here in comfortable sofas and arm chairs.

Did I enjoy it here - yep, you bet I did and found no faults at all and went out of my way to say so on check out which was again oh so friendly and helpful. I was genuinely surprised at how good this hotel is and I will certainly be back.

We dined in the restaurant on Saturday evening - I will review this separately but do not miss out on this as it is again surprising and very, very good.

Sunday breakfast: a joy - unusual dishes and a great buffet. I had the Turkish poached eggs with chilli yogurt on crostini with a side of smoked bacon and a double espresso - nice, unusual and yep one of the best ever.

Thanks to all who make this hotel what it is - pat on back people, you deserve it.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 November 2013

From the amazingly warm, helpful welcome all the way to check out this hotel was absolutely flawless.

It is a beautiful hotel with the most friendly, helpful staff who are happy to go the extra mile to ensure that your stay is perfect.

The room itself was spotless, very comfortable environment. Amazing bathroom and other facilities such as complimentary mini bar, french press for coffee and a robe and slippers all made nice touches.

Room service was excellent in the evening and the continental breakfast in the morning was most impressive.

I would not hesitate to return to this hotel, I even look forward to it.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndyKing84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roskilde, Denmark
Level Contributor
100 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 28 November 2013 via mobile

We just stayed at the Ampersand for 3 nights and loved the hotel.

The staff was very sweet and helpful.
The hotel is brand new and nothing looks worn.
The rooms are small, but since our stay was only 3 nights it was big enough for us.
We loved the free wifi and the small fridge with complimentary water and sodas.
The location is great, right across the road from South Kensington Underground station and with a lot of food options in the neighbourhood.
I feel pretty sure we will stay here next time we visit London.

Stayed November 2013, travelled as a couple
Helpful?
Thank WinnieLyngkaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 1,089 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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