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“Great value for money boutique style hotel” 5 of 5 bubbles
Review of The Ampersand Hotel

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The Ampersand Hotel
Ranked #46 of 1,089 Hotels in London
Certificate of Excellence
Terneuzen, The Netherlands
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great value for money boutique style hotel”
5 of 5 bubbles Reviewed 16 December 2013

Professional, young, helpful and enthusiastic staff. Nice rooms, with good quality beds and pillows. Nice bathroom with shower. Good airco system. Breakfast room also very nice (not standard), good choice and quality of food. Also good place for business meeting or relaxing with coffee and pastries.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank rbun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,012 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (380)
Date | Rating
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hampshire
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

We stayed at The Ampersand as a belated 40th weekend away for my husband, we went up with another couple.
We booked through Booking.com as a package as we went to a show while we were in London.
The rooms that were available when I booked were 1 x standard double and 1 x superior double. The only criticism I have for the whole weekend/hotel is that the standard double (room 2) was tiny and the view was not good. The superior double was a much better room size and a great view (room 514 I think it was).
However on saying that we did not spend much time at all in our rooms.
The staff were so lovely, very polite and helpful and the overall experience of being at this hotel was excellent.
It is walking distance to The Natural History Museum (which was beautiful with all the decorations up for Christmas), walking distance to Knightsbridge and the South Kensington tube is very close to the hotel.
Lots of amenities close by.
The restaurant at the hotel where we had brunch was also excellent with very polite lovely staff.

Room Tip: Superior double, standard double very small (although we only saw one of these rooms)
See more room tips
  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cjdjHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glossop
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

Brilliant location and service. Well worth a visit. Close to the underground and near to lots of good restaurants. Staff very helpful. Good value rate and very nice rooms. Great cocktail bar with good choice.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank dwjohnson143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 December 2013

I always choose to stay at The Ampersand when visiting London. It's a beautifully decorated hotel in a great location and the staff are very friendly and professional. I've never had any disappointments during my stays there

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 December 2013

It was our annual get together, my daughter and my sister and myself. We normally stay in Edinburgh but we decided to indulge ourselves with a stay at The Ampersand Hotel in South Kensington. The hotel was meant as a perfect base for a visit to the museums, but the hotel itself turned out to be a wonderful experience. We stayed in one of the suites which was ample size for the three of us. The Drawing Room was wonderful - all those cakes -and the waiter extremely patient and helpful. We also sampled the good and cocktails in Apero downstairs. Again, our experience was first class. The hotel were most helpful in arranging a driver to collect my sister from the airport, which saved a lot of stress on both sides - though we were right across the road from the tube station as it turned out. Overall - a bit on the pricey side - but for a one off treat - definitely worth it.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Evie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 bubbles Reviewed 14 December 2013

Pros: Great Area - south kensington tube nearby, several museums, restaurants and coffee shops
Cons: traffic is a mess there - use the tube, if it is working

Pros: Allowed me to checkin early
Cons: Charged me to do so = 1/2 of room rate for checking in 2 hours early

Pros: forgot my charger - allowed me to use one no charge
Cons: none

Pros: Clean Superior Room - nice bathroom.
Cons:LOUD WALL SHAKING NOISE AT 1 AM!!! This continued off an on for about an hour! Called the front desk - I put the phone to the wall, desk manager said he could hear it - it then stopped, he said to call back if happened again - I did - they didn't seem surprised. Offered to move us to another room to sleep - really @ 1 AM! We said no - just make the noise stop! They should NOT have sold that room aware of the noise!!!

Can't fit a chair in front of the desk - NO ROOM! A desk where you can NOT sit to do any work - really???
There is not enough room between the end of the bed and the desk to fit a chair! Barely enough room to walk. But too much room to sit on the bed and work at the desk! Take some room from bathroom, so a chair can fit at the desk!!!

Just 2 bath towels for 2 people in bathroom. Don't take a shower at night and AM or you will use the same damp towel in the AM!!!

This is a cute themed boutique hotel in a great area. Make sure you are not in room 509 or higher!!! There is a noise in the wall that wakes the dead!!

Not well insulated - we could hear street noise quite clearly.

Employees are very friendly and nice.

Room Tip: Don't accept room 509 or on the 5th floor near room 509!
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank jelliclegypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 18 December 2013
Thank you for taking the time to review your recent stay with us as we appreciate all guest feedback.
As it was important for you to be able to access the room prior to the 2pm arrival time, the room was reserved for the night prior to your arrival. Whilst we try to accommodate all guest requests for an early arrival it is not something we can guarantee unless this is done.
I am sorry you were disturbed during the night, please rest assured had we been aware there was a maintenance issue with this room we would not have placed anyone in this room. I am pleased, since your stay with us, this issue has been resolved.
We pride ourselves on providing all guests requests and had we been aware you would have like extra towels or turndown service we would have been happy to oblige. I have noted all of your requests and preferences for any future stays at The Ampersand to ensure you have a much better stay with us.
I am pleased you found the team to be friendly and pleasant and very much look forward to welcoming you back. Please do not hesitate me directly should you like any assistance with future reservations.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 14 December 2013

We stayed at the Ampersand for my husband's London trip birthday treat last week. The hotel was just wonderful with delightful, helpful staff who made our stay so special and the most fabulous bedroom!!!
We would recommend the hotel to any couples on a short break.
Thanks again Ampersand!

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PGV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 1,089 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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