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“Luxurious comfort and an excellent location” 5 of 5 bubbles
Review of The Ampersand Hotel

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The Ampersand Hotel
Ranked #46 of 1,089 Hotels in London
Certificate of Excellence
London, United Kingdom
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Luxurious comfort and an excellent location”
5 of 5 bubbles Reviewed 16 July 2014

Just a stone's throw from South Kensington Underground lays the Ampersand Hotel. I took my wife here as part of a wedding anniversary treat which included a Jazz Brunch and an evening concert at the Royal Albert Hall. Upon arrival we were greeted by a very polite man who offered to carry our case and escorted us to the check in desk. Check in was uncomplicated, and then we were taken to our room, where we were given a guided tour of the room and facilities.

The room was air conditioned, which was handy as it was a very humid day. The bed was very comfortable, and the room was spotlessly clean. The mini bar had complimentary soft drinks and water, and there were even complimentary slippers and a rubber duck too!

When I booked the hotel through Bookings.com they stated that the breakfast was continental and £14.50 per head, this isnt true as there is a full breakfast menu available including a full English for £12.50. Following a deep and restful sleep, we decided to take breakfast the next morning. I had the full English and my wife the vegetarian. Both were excellent, freshly cooked and using quality ingredients. The only downside was that coffee and juice are not included in the price of the breakfast.

Cost for the night in a standard deluxe was £216 excluding breakfast – not that expensive for this part of London and worth every penny!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Copperwasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 17 July 2014
Thank you for your fantastic feedback. I am delighted your anniversary treat was such an enjoyable experience and the whole team were able to look after you so well.
We offer a range of options for breakfast, from continental breakfast at £14.00 per person to a full a la carte breakfast menu for cooked items and I pleased you enjoyed the full English breakfast.
I very much hope to welcome you back to The Ampersand in the future.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,012 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Pinner
1 review
5 of 5 bubbles Reviewed 15 July 2014

Great restaurant and bar, friendly staff, good location and extremely comfy beds!
A lovely relaxed London hotel!
Would certainly recommend Ampersand to stay or return to visit ' Apero' restaurant for brunch, lunch, dinner, afternoon tea and the bar!

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Daniele F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 16 July 2014
Thank you for such a lovely review of your recent stay. I am delighted you enjoyed your visit, not only to the hotel but Apero too. We all look forward to welcoming you back next time you are in London.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

After a lot of research I selected the Ampersand Hotel for a very important occasion - a school reunion for a group of twenty ladies, many of whom had not seen one another for forty years. Many hotels in London provide an elegant afternoon tea, but the Ampersand was the only venue that would enable us to enjoy a three hour long get-together in the privacy of a private room. From the start of making arrangements by email with Francesca, everything with smoothly and nothing was too much trouble. On Saturday 12th July 2014 I and nineteen "old girls" met for a very special reunion tea. We had attended school in Johannesburg, South Africa all those years ago and now we were meeting in London, Some of the ladies flew in for the occasion from as far afield as Australia, the United States and South Africa so it was important to me that the reunion event was something memorable and indeed it exceeded expectations. The savoury open sandwiches were freshly prepared, tasty and plentiful; the scones, served with jam and clotted cream, were still warm when they arrived piled up on beautiful crockery. The pastry selection was fabulous and presenting the pastries in our school colours was a stroke of genius. My request for gluten free food was handled graciously and my food items were brought in on separate plates but no less beautifully presented. At all times the staff members were attentive and unfailingly friendly and polite. The afternoon was relaxed and unhurried and while we could have reminisced about our school days almost anywhere in London, I am so glad we chose to do so at the Ampersand. It made a wonderful day even more special and even more memorable. I look forward to visiting the hotel again and would certainly recommend it if you are looking for an elegant yet contemporary, friendly venue in London.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank AllegraHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 16 July 2014
Thank you for your fantastic review. Francesca is thrilled she was able to assist in making such a special day that little bit more memorable. All of the team are delighted you and the girls had such a great experience and we very much look forward to welcoming you back to The Ampersand in the future.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montréal, Québec
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

We chose the Ampersand for our 6-night stay in London last week. Upon arrival at 9:15 AM, after a long transatlantic flight, our room was not ready - something we had expected. However, the reception staff gladly gave us a call later that morning to tell us that the room was ready. This was appreciated.

The location of Ampersand is excellent, with the South Kensington Tube Station about 100 meters away, the V&A and Natural History museums a 5-minute walk away, and numerous restaurants nearby. The pedestrianized Exhibition Road, in particular, has many good places for breakfast, such as Comptoir Libanais and Pain Quotidien. It is also a very good place for people-watching!

We had booked a Deluxe Double room, a good decision since the smaller rooms at the Ampersand (called Superior Doubles and Standard Doubles) are small. We were initially given room 221, a quiet room at the back of the hotel. It was comfortable and well appointed. The view was limited, however. More significantly, the fan in the bathroom was not functional, which meant a lot of fog and humidity after every shower. A technical staff member was quickly dispatched. We were told that, this being Sunday, we would have to wait until the following day to have the problem taken care of. The following day, the problem was apparently complex enough for the Hotel to offer to relocate us. So we moved to room 208, a brighter and altogether more pleasant room on the same floor but facing Harrington Road. Street noise was noticeable, but this never prevented us from sleeping. Nor did the occasional rumble from the tube apparently passing underneath. However, if you suspect this might be an issue for you, it might be preferable to ask for a room at the back or at the sides.

Despite the technical issues (including heated floors that apparently did not heat - in either of our two rooms), we enjoyed our stay at the Ampersand. The level of comfort is very high. The decor is stylish and pleasant, especially in the Drawing Rooms, where we enjoyed an excellent afternoon tea on our last day. Above all, the location is superb.

Staff were friendly and helpful.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Juris2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 16 July 2014
Thank you for reviewing your recent stay at The Ampersand. I am delighted you had such a great stay with us and the team looked after you so well.
Plesase accept my apologies for the technical issues you experienced during your stay with us and rest assured these have since been addressed.
We very much look forward to welcoming you back should you ever return to London.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eugene, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 July 2014

Right next to South Kensington Tube station- fabulous location. Small, clean, great service, price is not bad considering. Walk to museums, Hyde Park, Harrods, etc. Rooms are a little small, but they offer King size beds, great amenities for the price.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank 3boysunder6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 16 July 2014
Thank you for your great review. I delighted you had such an enjoyable stay with us and look forward to welcoming you back to The Ampersand in the future.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 14 July 2014

Everything about this hotel -- the staff, the location, the decor, the rooms, the food -- was terrific, except for one fatal flaw: the internet connection was unusable because it was so erratic and slow. If it weren't for this problem, the Ampersand Hotel would be my "go to" hotel for my frequent trips to London. It's such a shame. The staff work so hard and are so friendly and skilled, and so much expert care has clearly gone into the design of the public spaces and rooms. However, because my colleagues and I couldn't reliably connect to email or browse relatively simple websites, we don't think we will return. If anyone hears that this problem has been resolved, please post it here. If this problem were fixed, I would gladly give the hotel 5 stars.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 16 July 2014
Thank you for taking the time to review your recent stay with us. I am very sorry you and colleagues experienced an erratic connection when using the WiFi in the hotel. We have recently been experiencing technical issues which we have worked on to resolve. I can confirm the connection is stable once again.
I am delighted the rest of your stay was such an enjoyable experience and I very much look forward to welcoming you back to The Ampersand.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arden Hills
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 July 2014

One of the best hotel experiences I've had. Will certainly return! We reserved and standard room and staff member found us a slightly larger room due to our 6 night stay- greatly appreciated. Staff was incredibly knowledgeable and helpful. Great location.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Rodd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto P, General Manager at The Ampersand Hotel, responded to this review, 16 July 2014
Thank you for writing such a fantastic review. I am thrilled you had such a great experience and the team looked after you so well. I hope to welcome you back to The Ampersand in the near future.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 1,089 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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