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“Exceeded expectations”

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The Ampersand Hotel
Ranked #48 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 27 August 2014

Everything about this hotel is wonderful. The location is perfect, the stylish decor adds to the wow factor, the staff are all extremely helpful, the beds are luxuriously comfortable, the bathrooms are well kitted out, the wi-fi is good and there is fresh milk in the fridge.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Helen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,984 - 1,990 of 3,345 reviews

Reviewed 26 August 2014

stayed here for 3 nights with our 2 year old daughter. we were upgraded to a larger room so that there was more room with a cot, which was very nice of the staff. overall the rooms are very nice, staff very helpful and food is good. location wise couldn't be better.

Thank Jamie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

We spent the night of our wedding here and were very happy with our choice. We were treated to a free glass of champagne and were upgraded to a deluxe room which was very nice. The room & bathroom were lovely, the staff very welcoming and the breakfast delicious. An excellent hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
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1  Thank SLM27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

the Ampersandare out hotel takes hospitality to a new level. Staff is very welcoming an make you feel right at home.
allthough the building is older the interior is very modern with prestine clean rooms that are outfitted with everything a traveler would need.there's even an umbrella availeble because 'well it's London"as the receptionist who showed us our room told us :) . the underground station is just across the street so access to the rest of London is very good. the area of Kensington is rich in restaurants and bars, the hotel has two very good restaurants of his own. the Natural history museum, sience museum, Victoria & Albert museum and the Royal Albert hall are all a mere 10 minutes walk away.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Marion D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

My partner and I stayed here on a Saturday night whilst attending a friends wedding nearby. The hotel allowed us to check in early (subject to availability) so that we didn't have to travel in our wedding clobber as the ceremony was due to start at 12:00. Had our room not been available early they had also offered the use of the downstairs bathroom in which to change - and they would have kept hold of our bags until our room was ready. This is proactively good customer service which we were really pleased with.

Every part of the hotel we saw was decorated beautifully and still in immaculate condition since it's refurb a couple of years ago. Room service was efficient, tasty, and not overpriced. One of the lighting circuits in our room was not working but they sent someone to investigate within 10 minutes of my pointing it out.

The only, very minor, detraction was that the shower was thermostatically controlled to only allow you a nominal temperature determined by the British Health and Safety police to be "safe". I'm becoming resigned to British hotels being forced to include this feature so didn't mention anything until we checked out - had I mentioned something earlier it turns out that they could have removed the restriction!

All in all, the food, staff and hotel itself were of a really high standard and I would be very happy to recommend the hotel to both my friends, and to my business colleagues.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
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1  Thank Charl0tte81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

Just come back from an overnight say at The Ampersand while attending the Royal Albert hall. Staff very friendly and helpful, room smart, well equipped and spotlessly clean. Book through Mr and Mrs Smith website and you will get 2 free glasses of champagne and a box of petit fours! we went for a Deluxe room, having read that lower class rooms are very small. If you can I would try not to book a room below this grade, as even for 1 night we found our room on the small side. It was very well equipped though, plenty of storage space VERY comfortable bed and nice touch of tea and coffee facilities with proper milk in the fridge, and free soft drinks in the mini bar.
We had our free champagne in the Apero up at the bar at 6pm, which was buzzing and pleasant. However when we came back at 10 pm for dinner after our show, we found it rather quiet and the service a bit rushed. That said the food was very nice. We did not have breakfast, but on the ground floor by reception was a lovely room that served afternoon tea that looked scrumptious, and seems to be doing light breakfast too. I think a bigger breakfast available in the Apero, or on room service.Very convenient for Royal Albert Hall, South Kensington and all the museums. Would definitely recommend, and would stay again if in the area. To note we were on 2nd floor and there was some soft rumble of the tube that must go under the hotel. Ask for a higher floor room if you think this would bother you.

Room Tip: Rooms are on the small side. Go for a Deluxe or bigger if you can. Some faint noise heard from tube...
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank trotterstours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

This was my fourth visit to London and my fourth stay at Ampersand. The shops and cafe's nearby give it a local neighbourhood feel and the tube station ensures you can get anywhere in London within minutes. Tip: Go see the 'book of mormon' play, it's brilliant

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DuaneHepditch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ampersand Hotel

Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #48 of 1,072 Hotels in London
Price Range: £196 - £301 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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