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“Great stay and excellent hotel”

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The Ampersand Hotel
Ranked #50 of 1,069 Hotels in London
Certificate of Excellence
Singapore
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great stay and excellent hotel”
Reviewed 30 August 2014

Very near tube and a whole host of restaurants and eating places and also top museums nearby. Friendly staff and service from hotel staff and extremely helpful to our needs and requests. Rooms were very clean and comfortable and free mini bar and Nespresso in Studios is a first in my life! Overall an excellent hotel and I would give two thumbs up!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank aztac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (394)
Date | Rating
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English first
Singapore, Singapore
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 August 2014

I booked during a promotion period that enabled us to get a room at this stunning modern hotel for a tiny fraction of the price one would need to fork out for other places in South Kensington. The location is fantastic - the tube station is about 100m away, boujis (the club) is practically next door and all the big museums and parks are within short walking distance. The service was also incredible, thanks to professional, knowledgeable staff. We stayed in two different suites, of which we preferred the first one on the second floor as it was more spacious, but both were sparkling clean and tastefully decorated. I've been recommending this hotel to all of my friends travelling to London with excitement.

  • Stayed March 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank mcyo04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 August 2014

This is the 6th visit this year, and I always come back with a new set of relatives or friends. Front desk staff very good and the rooms are so lovely and quiet. The best feature is free wifi and free water, juice and milk in the mini bar. Such a nice touch!
Great location and easy to get around, with nice shops museums and restaurants.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank jlh206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 August 2014

Cheap by London standards the rooms at the Ampersand are modern and the staff very helpful. It is near the underground in South Kensington. A great location. Our room was stuffy as air/con was not working properly, but we were given an excellent complimentary breakfast.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank bombered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 August 2014

My wife and I booked a Deluxe room as it was described as "Space to relax." We were initially offered a wheelchair access room on the ground floor, which was reasonably spacious, but there was a tiny robe and few draws. No sooner than we had unpacked we became conscious of the constant rumble of trains from the tube below and it was clear that sleep would be difficult, so requested a change of room. The staff were very obliging and offered a 2nd floor room, which was very cramped and we certainly did not have the “space to relax” one would expect in a Deluxe room. I questioned whether it was indeed a Deluxe room and was assured that this room was the same as all the Deluxe rooms in the hotel with the exception of the wheelchair access room on the ground floor. The robe was even smaller and there were no draws. The bathroom was tiny. We reluctantly accepted it as there was no other choice and although we could still hear the underground, it was tolerable.

We had been travelling for several weeks on holidays and had several large pieces of luggage. As there was nowhere to put anything, we had to live out of our suitcases constantly falling over them and each other. We are seasoned travellers and are aware that hotel rooms in some European countries can be quite small, so always opt for “deluxe” category of room to gain adequate space. The room we were offered at the Ampersand was completely misrepresented as deluxe and totally unsuitable for holiday travellers with anything other than very limited luggage and little requirement for wardrobe space or draws.

I also mention that Internet access was offered as a free service. However, it was highly intermittent with regular dropouts. I reported this to reception and they promptly sent someone to look at the problem. He agreed that there was a problem, so the system was rebooted to no effect. At this point, I gave up and decided that I was here to enjoy myself rather than endlessly persevering with their faulty Wi-Fi internet access.

Finally, I should mention that the hotel staff were very helpful and obliging. However, I couldn't possibly recommend this hotel based on our experience.

Helpful?
3 Thank Rbnrowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, Virginia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 August 2014

This was a very stylish hotel, but not very practical. The kettle was in the small wardrobe and couldn't be used while also hanging clothing. The bathroom door wouldn't open all the way. There didn't seem to be a way to turn down (or off) the heated bathroom floors which were too hot for our tastes. The room was small for the price, even by London standards; it made opening our two suitcases very difficult while still being able to walk past the bed. While it didn't bother us, the Tube runs nearby and causes a near constant rumble and rattle of the room.

While I'm glad we stayed closer to Heathrow on our departure day than downtown London, I would otherwise probably not return to this hotel simply because of the above-listed ill-considered design choices.

Room Tip: I assume that the higher floors will have less Tube noise than the 2nd floor where we stayed, but I...
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2014

Excellent location, nice decoration, great staff but very expensive comparison to same class hotels.Rooms are small and they are not perfectly organized, it was hard to find a mirror for make up or to find a place for ironing.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Ari O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #50 of 1,069 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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