This hotel is well maintained and had very good standards of housekeeping but is totally undermined by the appalling attitude of its staff. When we arrived to book in instead of a welcome, we were asked immediately to pay our bill in advance. Having already seen some of the mixed reviews on trip advisor, I asked very politely if we might just see the room before we made the payment. This seemingly innocuous request provoked am extreme and out of proportion response from the woman behind reception who started proclaiming very irrately' 'it's an insult' again and again. She initially said that it didn't matter what we thought of the room we would still have to pay as we had booked, and then she changed tack and told us that we could go now as she could let the room to someone else immediately. In the end she did show us the room and it was fine but I was outraged at having been so publically humiliated. As we had our two children with us I didn't want to take the risk of walking out, but had they not been there, that is definately what I would have done. We later heard some other poor guests getting similar treatment over another matter. The breakfast is also poor. They use the cheapest budget items such as white patchy reformed looking ham and horrible cheap jam. There was little choice and we had to wait 10 minutes in a queue to be seated. Because of the hotel's location they clearly have a high turnover, so are not remotely interested in customers or their satisfaction. It was embarrassing to see overseas guests get such a terrible impression of British hospitality. Don't stay here, they don't deserve your money and you deserve to stay somewhere where you are at least treated with respect
- Official Description (provided by the hotel):
- A superior tourist class hotel; located north of the Hyde Park area; within walking distance to many of London"s main attractions. ... more less
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- Also Known As:
- Olympic Hotel London
- Olympic House Hotel London