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“A filthy, overpriced disgrace” 1 of 5 bubbles
Review of Comfort Inn London - Victoria

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Comfort Inn London - Victoria
Ranked #655 of 1,089 Hotels in London
Florence, Italy
Level Contributor
4 reviews
4 hotel reviews
“A filthy, overpriced disgrace”
1 of 5 bubbles Reviewed 30 June 2014

Stayed last week at Comfort Inn 18-24 Belgrave Road Victoria London. Fortunately for only one night. The room was the dirtiest I've stayed in and smelt accordingly. Filthy floor, uncleared shower and soiled bedding. Arrived slightly before check in so weren't allowed to view room. It was probably ready but staff gave impression it was just too difficult. By the time we got back and realised what we had let ourselves in for it was too late to make alternative arrangements. Beds were not as described, not enough towels.
Left next morning 5 minutes before breakfast started but were not allowed to grab anything despite having paid for it. Left a complaint for the manager when we departed. He got back to me 2 days later and said he would investigate. It is now a further 3 days on and no more contact. He probably hasn't mustered the courage to walk in to one of his rooms yet.

Room Tip: Find another hotel or anywhere.
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  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Rob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social media Coordinator at Comfort Inn London - Victoria, responded to this review, 28 July 2014
Hi Rob,

Sorry for the inconveniences you've faced. The General Manager will contact you directly to discuss the points you've raised.

Warm regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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885 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
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English first
Geneva, Switzerland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 20 June 2014

Terrible place, tiny rooms, terribly noisy as you can hear the one above walking on your head, the neighbors talking, the people talking in the corridor.......slept barely two hours, was checking out the next day!!!

If you really want to go for it, ask for the last floor !

Room Tip: Higher floors have less rooms and seem to be a little bit more quiet!
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  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank moret d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn London - Victoria, responded to this review, 22 June 2014
Dear Moret,

It’s regretful to hear your dissatisfaction towards few issues. I would like to start with apologizing for the inconvenience you received.

Sleep is indeed an integral part of an ideal hotel stay. We sometimes have to pay the cost of being located in London's most vibrant place. But we do our utmost to ensure the comfort of our guests and follow up with negative feedback. Thank you for highlighting the issue in your review.

Best regards,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

We chose this chain hotel because it seemed fast and easy. We generally have an expectation and this hotel met that expectation. Standard, nothing truly special but clean and reasonable.

Decent location just by Victoria Station. We are a family of 4 and wanted a quad. Reception is pleasant and check-in was a breeze. The upside of a chain. Our room was just off the reception area up a flight of stairs. it was a tight space but workable. We had 2 windows but they were on an interior enclosure so not really much breeze. Bathroom was clean and the shower had good water pressure. Free WiFi. Beds not great.
Breakfast was standard as well. Many prepackaged bread choices, cereals, yogurt, boiled eggs, and toast. Many drinks. We got what we expected here.

Would I stay here again? Maybe.

Room Tip: Ask for an exterior room.
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  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 4franks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 6 June 2014

This was my second time staying at Comfort Inn Victoria - the first being two years ago. We stayed on the ground floor - although our room was up a flight off stairs off the ground floor corridor. The room was a decent size but smelt quite damp and probably not helped by the fact that there was no exhaust fan in the bathroom. Shower was fine - good pressure and no issues with the hot water. Beds were comfortable. Quiet. Close by (two minute walk) to Victoria Station which is very handy. Had the "do not disturb" hanging on the door however housekeeping came in anyway (we were out and didn't want the room cleaned). Breakfast is on the basement floor and a lift is available. I felt breakfast was substantial - continental breakfast including toast, different pastries, cereals, juices, coffee machine, fruit, yoghurts, boiled eggs. The breakfast room has been upgraded since I was there previously and is much more pleasant although the counter area can become a bit crowded. I would stay again due to the convenience.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Winta88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn London - Victoria, responded to this review, 9 June 2014
Dear Guest,

It was great reading your review. Thank you for visiting us again. we'll look forward to your third visit and don't leave it for another two years this time!

Apologies if you've experienced anything less than perfect during your stay.The dedicated team take their roles very seriously and try, every day, to provide that quality customer service, that our guests expect.

Thank you again for your feedback. Please give us a shout prior to your next visit.

Regards,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macclesfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 5 June 2014

The room was a little smaller than I expected, very comfort beds with nice bedding but the bathroom was tiny, it smelt very strongly of mildew/mould so was quite unpleasant to use! The breakfast was simply, disappointing there was no hot option.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
Helpful?
Thank Bananalane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn London - Victoria, responded to this review, 8 June 2014
Dear Guest,

Thank you for your comments and observations. We value your opinion and appreciate your feedback.

I have passed you comments on to the relevant departments. Despite the challenge you faced I sincerely hope that your experience will not deter from visiting our hotel again.

Regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham England
Level Contributor
271 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed 1 June 2014

This is very central and this is no doubt one thing you pay fro in central London. I would expect rooms to be small however the one allocated to me was in the basement and smelt quite damp. The furnishings were also very tired! Noise from the trains/tube was also apparent. Breakfast although included was basic. I have stayed other hotels near here and know you can do better for similar money.

Room Tip: Avoid the basement rooms!!
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  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sarahweb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costa Blanca
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

I was a solo traveller to London to see several West end shows and other attractions. This hotel was ideally situated just a few minutes walk from Victoria Coach station and bus stops. The journey to Leicester Square being about twenty five minutes, and even quicker by tube. My room was fairly small being on the fourth floor of a building opposite the main hotel. It was modern, very clean with comfortable bed and well appointed shower and loo. My only grumble was that it did not have a fridge in the room. The continental breakfast, costing six pounds, was good with ample choice of cereals, pastries toast etc. the staff were friendly and helpfully and I would stay here again and definitely recommend it as a good base for exploring the City.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jimsis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn London - Victoria, responded to this review, 8 June 2014
Dear Guest,

I completely agree with your point. Comfort Inn Victoria is an ideal place to stay at for a perfect 'London Break. 'The nearby places of the hotel are the hub of everything that makes it a unique place in central London and we feel very proud of being a part of this place.

Please note that the continental breakfast is complimentary for all our guests. I'm glad you had a great stay. Thank you for recommending us!

Regards,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn London - Victoria

Property: Comfort Inn London - Victoria
Address: 18-24 Belgrave Road, London SW1V 1QF, England
Phone Number:
Region: United Kingdom > England > London > Pimlico
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #655 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Inn London - Victoria 3*
Number of rooms: 48
Official Description (provided by the hotel):
Welcome to the Comfort Inn Victoria. We are ideally situated in the heart of London just behind Victoria train station. Whether in London for business or pleasure we are sure we can accommodate all of your travelling needs. Our hotel is just a few minutes walk from Victoria underground, train, and coach stations. As well as being conveniently situated for your travelling needs, Comfort Inn Victoria is also very near many of London's main historical and cultural attractions. Our friendly staff is here 24 hours a day to help you with any queries you may have to make you stay with us as pleasant as possible. On behalf of the team at comfort Inn Victoria, we are looking forward to seeing you in the future. ... more   less 
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Also Known As:
Comfort Inn Victoria Hotel London
Victoria Comfort Inn
Comfort Inn London
London Comfort Inn

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