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“Lovely quiet Hotel must stay here!!!”

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Park Grand London Lancaster Gate
Ranked #28 of 1,063 Hotels in London
Certificate of Excellence
Herefordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely quiet Hotel must stay here!!!”
Reviewed 7 August 2014

We stayed at this hotel for 2 nights. Was one of the nicest hotels we had stayed in London!! Rooms were amazing, slept like a baby. Really good location!! Free wifi in rooms good access. Staff really friendly and will help with any problems!! Very clean and welcoming!! A must stay hotel in London!! Couldn't fault it!!

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 11 August 2014
Dear Sandra W,

Thank you for taking time and sharing such a lovely feedback. We are delighted to know that you had a wonderful stay with us.

Our team here at the Park Grand London Lancaster Gate ensures that each and every guest of ours leaves our hotel with a smile on their face with the anticipation of coming back soon.

Perhaps, might I recommend you to join our Premier Club Rewards programme which will also reward you with points for your stay.

Looking forward to your return visit once again.

Regards,

Valent Fernandes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,874 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (322)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

We were over the moon with the service, location, room, cleanliness, everything... The list goes on! The welcome and bar staff were so polite and went above and beyond to make us comfortable. Exactly what we needed after 14 hours of traveling. We will definately return. Amazing

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AshleyColbertaldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 11 August 2014
Dear AshleyColbertaldo,

Thank you for sharing such a wonderful feedback. We are overwhelmed by reading your feedback regarding your recent stay.

We are glad that your stay with us was comfortable in every aspect and the our polite team went that extra mile to make you stay memorable.

We are looking forward to your return visit to pamper you once again with great hospitality.

Regards,

Valent Fernandes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gosford, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

Great hotel and service.will recommend it to family and friends.very friendly and helpful staff.great location and very comfortable room.enjoyed my stay and found the location very handy for travelling around and sightseeing.

  • Stayed August 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 10 August 2014
Dear Anne K,

Thank you for sharing your valuable feedback about your recent stay at the Park Grand London Lancaster Gate.

It’s nice to know that you enjoyed our warm hospitality through the service of our friendly and helpful team.

Perhaps, might I recommend you to join our Premier Club Rewards programme which will also reward you with points for your stay.

Looking forward to welcome you once again very soon.

Regards,

Valent Fernandes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014

I stayed in this hotel for 3 nights this week for work. I was working at Olympia Exhibition Centre a 12 min car journey (£12 taxi ride),

I was delighted with the hotel which was beautiful from the outside, clean, tidy, refurbished and welcoming

The staff were exceptional and were friendly, throrough and courteous.

Nothing was too much trouble!!

The bar snacks were quick and delicious, The drinks fairly priced. The stand out thing here is the service and the staff should all be proud of their perfect professionalism.

It can be hard staying away from family for work and as a woman on her own in the big smoke I felt safe, secure and happy with this lovely hotel. I stayed in a single room which was attractive, slightly on the small side but perfect for one.

I will absolutely be returning next time I am working in this area and would recommend to anyone

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank BMIndsLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 10 August 2014
Dear BMIndsLisa,

Thank you for sharing such a lovely comment for us. We are all delighted and even more devoted to go that extra mile to ensure that all our guests enjoy their stay with us.

It is nice to know that the professionalism and the courteousness of the team was mesmerizing.

The Craven Lounge bar is open 24 hours for our in-house guests so that they can enjoy their drinks at any time of the day.

Looking forward to welcome you back once again.

Regards,

Valent Fernandes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

The hotel staff are very friendly and welcoming. Nothing is too much trouble. As a member of the club reward scheme, I stay in the club rooms which are extremely clean, modern furniture and have everything you need from a fridge with complementary soft drinks, bottled water, basket of fruit, to all the accessories required for a shower and a good nights sleep.
The hotel serves light snacks, range of sandwiches, burgers, kebabs to traditional fish and chips which are cooked to order and recommended. Soft drinks and alcoholic drinks can be purchased at the bar all at reasonable prices not like the usual inflated hotel prices. There are tables outside if you prefer to eat out in the front garden.
Breakfast is a buffet of continental and traditional food, with table service for hot drinks and toast, service with a smile.
The hotel is in walking distance to Hyde park and situated between Lancaster gate and Queensway/Bayswater with easy access to Oxford circus and Bond street.
Definitely worth a visit and great value for the money.

Room Tip: Become a club reward member and earn points towards a free night stay. Club rooms have additional c...
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Janice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 5 August 2014
Dear Janice H,

Thank you for sharing such a marvellous feedback with us.

We are all excited to know that you enjoyed your stay with us at the Park Grand London Lancaster Gate and all the little touches and the Club room amenities offered to you made you stay comfortable.

We look forward to mesmerize you once again soon.
Regards,

Valent Fernandes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horning, Denmark
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2014 via mobile

We had booked at best Western but got a room here instead and was happy to see the standard was higher than best Western. Very nice staff and helpful.
Very good room, though a bit noise from the other rooms.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 30 July 2014
Dear Christian K,

Thank you for taking time and sharing your lovely feedback with us.

We are glad to know that you service standard better that the Best Western which has highly motivated us.

We at the Park Grand London Lancaster Gate ensure that we deliver a superior service to all our guest and I am glad that you enjoyed the hospitality from our team.

Looking forward to welcome you once again in the near future.

Regards,

Valent Fernandes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
2 reviews
Reviewed 29 July 2014

After a long and very hot day walking round London the hotel was an absolute sanctuary! the fresh orange and cold towel to freshen up with was just lovely in the heat. The room was on the small side had there been two of us but perfect for one and clean, tidy and well supplied. The bed so comfortable i overslept for my first meeting next day! Breakfast was very good value for £7.50 too. I wouldn't hesitate to book again.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 5 August 2014
Dear Penny B,

Thank you for sharing your feedback with us.

We are glad to know that the beds were comfortable for you and that you enjoyed the orange juice and the cold towel.

Please let us prior to you next visit so that we may ensure that your stay is comfortable and enjoyable in every aspect.

We look forward to welcome you once again at the Park Grand London Lancaster Gate.

Regards,

Valent Fernandes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Grand London Lancaster Gate

Property: Park Grand London Lancaster Gate
Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#19 Family Hotel in London
#28 Luxury Hotel in London
#29 Business Hotel in London
#42 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Park Grand London Lancaster Gate 5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Montcalm Hotel (London) Ltd & Precis Properties Ltd, Booking.com, Hotels.com, Expedia, Agoda, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., HotelsClick, Evoline ltd, Cancelon and Hotel.de so you can book your Park Grand London Lancaster Gate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington

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