I arrived at the hotel at 11pm only to be told that the single on-suite room I had booked was not available and that I should spend the first night in a 'basic single' with no toilet, no shower, no washbasin and no TV with musty dog-blankets on the bed.
After complaining bitterly that this was totally unacceptable and that I didn't feel like sleeping in a room the size of a box (2m x 3m) and walking down two sets of stairs and along public corridors to get to the bathroom, they checked to see if any other nearby hotels had any vacancies. They didn’t, so after more complaining that there was no way I was going to pay for something I was not getting, I was offered the first night free and was assured I would be moved to a better room the following night.
The following night I was moved to a room with had a tiny on-suite, an inside door lock that didn’t work and a window that would not shut (lucky it was September, not December).
In addition to that all the facilities were shabby, did not appear overly clean and were in desperate need of refurbishment.
I would strongly advise anybody to stay well clear of the Exhibition Court Hotel or 60 Warwick House as it is called on some booking websites.
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- Also Known As:
- Warwick Hotel London