I booked a single night at this property for a stay at the end of January. As I arrived by coach the hotels location is perfect, being only 5mins away from Victoria Coach Station. The property is in close proximity to Victoria Railway Station and the Underground network. You can't really get a better location in London for the price!
The room was comfortable enough for a single night, and although I booked a room with a shared toilet and shower, my room had a toilet and shower in what I imagine was previously a cupboard. Very small but more than adequate for my needs. The hotel backs on to the approach to Victoria Railway station, as such trains can be heard in the early hours of the morning, although they are not too disruptive.
Breakfast consisted of Cereal, Toast, Tea/Coffee and Orange Juice and this was again, more than adequate for my needs. However I did not appreciate the way in which the kitchen staff loiter around the dining room, looking over you while you are having breakfast.
The service I received when I contacted the property the previous day, to inquire about the check in time was poor. The member of staff on the end of the line was very abrupt and not particularly helpful or friendly. Secondly on arrival at the hotel, the gentleman behind the reception was engrossed in a phone call and I had to wait about 5 minutes for him to finish this call and welcome me to the property. Not a particularly good first impression to give your guests.
In general the hotel is fairly priced, with an excellent location and is comfortable for a single night. The hotel staff however could be more polite and welcoming to guests! If I had a higher budget I wouldn't bother staying here again, but if your funds are limited, it isn't too bad an option.
- Also Known As:
- Alexander Hotel London