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“Good Business Hotel may be good for weekend break”

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Holiday Inn London - Brent Cross
Ranked #462 of 1,067 Hotels in London
Barrow-in-Furness, United Kingdom
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good Business Hotel may be good for weekend break”
Reviewed 22 February 2014

The location of this hotel is ideal for the drive out of London or the tube ride in given the free shuttle service offered the tube is no more than 5 mins drive 10 to 15 mins walk. I have stayed here quite a few times on business over the years the service is generally very good from reception staff to the very friendly bar staff. On my most visit this week I arrived at 2.15pm and for some reason my room was not ready. The wait was a little frustrating but the male receptionist did all he could to speed things up also arranging me a complimentary drink. Rooms are functional and standard affair for Holiday Inn the bed comfortable room fitted with decent quality TV. The hotel could even be a great place to stay with the family if the right deal came up but leisure facilities are lacking

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waldo68190821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 24 February 2014
Dear waldo68190821

Thank you for your loyalty and for taking the time to give your review! I am delighted to read you had a good stay with us. We always put our guest at the heart of everything we do! I will certainly share your fantastic comments with the team.

Looking forward to welcome you back.

Kind regards,

Shaun Wilde
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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England
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 February 2014

Great location on the North Circular, if you’re driving to London from the North or West and free parking a big bonus. Despite location the rooms were well sound proofed and quiet. Although the underground is some distance the free shuttle service does work well and we had no problems. Shopping centre close, but don’t expect to able to walk to pubs and restaurants. We had an evening meal in the hotel restaurant one night - good food and service. We were visiting London for my daughter’s 7th birthday and was so excited in the morning she had to tell the breakfast waiter (and a few others) it was her birthday. Within 3 minutes, he was back with a piece of chocolate cake and candle! As we left, she said - You know Daddy, the best thing about that hotel is the staff - they’re so kind and friendly. While the hotel will not win any architectural awards, it is great value for money, has easy access to central London and great staff.

Room Tip: Hotel does have interconnecting rooms for families
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crustadel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 21 February 2014
Dear Crustadel,

A HUGE THANK YOU for your fantastic feedback! It was great to read such a glowing review and I will ensure the team are recognised for their attentiveness.

We look forward to welcoming you back in the future.

Kind Regards,


Kind regards,

Shaun Wilde
General Manager
Holiday Inn London Brent Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, United Kingdom
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 18 February 2014 via mobile

Stayed here for 2 nights ...3 adults in the 2double bedded room...I know we got there early 11am but as my daughter was covering some of the shows for London fashion week I was hoping we could get into our room early so she could get changed .we had made the journey from Lincolnshire. We were told that the room would be ready in 40 mins so we went across to costa and had a coffee....2hours later we were still waiting....eventually we got into our room and my daughter got ready , we went downstairs to get the shuttle bus to connect for the tube and waited outside with another couple , after 15mins I went into the reception and asked for directions to the tube station , I was meet with a very rude response from the receptionist....."I have already told you we have a shuttle bus ?....." I think her name was magda..?...?? Yes you did tell me that information but we did wait long enough and as my daughter had to be at Somerset house for 1pm ...we were now late.....the shuttle bus is a great idea but please don't advertise it as available on demand. The room was basic....tissue box was empty.....bottom drawer under t.v is broken and the worst two nights sleep I have ever had....bed so uncomfortable....breakfast and food in general expensive ....first and last visit to a holiday inn....looking forward to my next premier inn visit.



You

Stayed February 2014, travelled with family
Helpful?
Thank irishchick63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 21 February 2014
Hi irishchick63,

Oh no, this is our lowest scoring review since September 2013!! I'm really sorry that you found us to be poor value. Check in time is 2pm and I see you managed to get into your room at 1.30pm, however, the receptionist on duty will be going through vigorous retraining on her customer service skills this week. I would love to hear more about your stay, please email me to give me the opportunity to put it right.

Shaun Wilde
General Manager
shaun.wilde@ihg.com
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Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 17 February 2014 via mobile

We stayed here for six nights. They charge for everything, and London is not a cheap place, so that was kind of annoying. They provide free shuttle rides to the train or any other local places which was nice. Hotel is on the highway, but you can't really hear it. No views. Rooms were nice but small. Staff was either very nice or very rude. Good place to stay if you don't want to stay in the city center and you are willing to commute a little.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank Ariella G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 21 February 2014
Dear Ariella G,

Thank you for your taking the time to give us feedback. We rely on our guest, to let us know how we are doing and how we can better meet your needs. We look forward to welcoming you back soon.

Regards,
Shaun Wilde General Manager
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Manchester, UK
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 February 2014 via mobile

Stayed here with my daughter and grandchildren for 3 nights (valentines weekend). Location - straight off the motorway And really easy access to central London. Brent cross shopping precinct is across the road. We stayed on room 803 - family room with 2 double beds, spacious room , great comfy beds, spacious bathroom, flat screen tv, tea, coffee hot choc etc in the room. Breakfast was. It included in the price but offered to us at check in for 11.50 per head - kids ate free and it was well worth it . Absolutely everything you could want - fresh fruit, cereal, cooked breakfast, pancakes, pastries, breads, tea, coffee, green tea, juices...how could anyone fault this. Plentiful and fresh every day. Hotel offered free shuttles to/from Brent cross tube which although only 10 minutes walk - we found this service invaluable with 2 small children.daily room clean and towel changes, complimentary toiletries. We found the staff to be really friendly and in particular the guys in the restaurant who were really attentive and made a fuss of the kids every morning, despite being busy. I would rate this hotel as excellent value for money (particularly for London) but more so I would rate the staff excellent for customer service. I would defiantly stay where again and recommend to anyone.

Stayed February 2014, travelled with family
Helpful?
Thank TravellingY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 21 February 2014
Hi TravellingY,

A HUGE THANK YOU for your FIVE STAR REVIEW!!!!! I was pleased to see that you enjoyed your stay. It was great to read that you were impressed with the team as it is always a joy to read recognition such as yours.

We look forward to welcoming you back soon.

Kind regards,

Shaun Wilde
General Manager
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Lincoln, United Kingdom
1 review
Reviewed 16 February 2014

Despite other reviews we found the location excellent. Just off the M1, easy to locate and no delays on the roads. The free shuttle to the tube is appreciated and you can easily walk to Brent Cross Shopping Centre.

We booked an executive room and paid full price. We overheard others being upgraded to these rooms which was nice for them but not for us when we had already paid! For an executive room you would have thought that breakfast would have been free.....but not so. They give you discounted breakfast tokens on arrival but what we didn't realise is that by accepting them you automatically pay whether you go for breakfast or not. This was not properly explained and at £11 something it can soon add up. The staff at the hotel were lovely and they did refund us this cost when I complained.

An "executive room" - the bed was huge, comfortable, nice pillows and it was quiet. But we thought it was quite small, the toilet paper was cheap, the vent in the bathroom constantly makes a noise (we did complain about this and was told all the rooms are the same), the TV remote didn't work properly (again we told the staff but nothing was changed) and we could have done with more tea bags (only two per day given).

We also expected free Wi-Fi in an executive room. But not so....it wasn't even brought up at check in by the staff and we had to go back down and ask as the leaflets in the room did not make it clear. Beware the first hour is free but then you pay!

We would stay here again but would not say the hotel was value for money. Thank you to the staff for the Red Rose on check in and the one left outside our room! That was a nice thought for Valentine's Day.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katsu4uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 17 February 2014
Dear Katsu4uk,

Thank you for your taking the time to give us feedback. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

We look forward to welcoming you back soon.

Regards,

Shaun Wilde
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
232 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 10 February 2014

Stayed for 2 nights and initially disappointed at location as so far out. Need not have worried as they run a shuttle bus to underground, couple of minutes away, and also pick you up when requested. Takes about 20 minutes to be in Central London.evening meal was good and breakfast walkway. Rooms very clean and quite spacious. Would recommend without hesitation.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 11 February 2014
Dear Colin J

Thank you for your taking the time to give us feedback and a recommendation. We pride ourselves on delivering a great experience for all our guests and would appreciate your feedback on what would make us a 5 review.

Look forward to hearing from you.

Kind regards

Shaun Wilde
General Manager
Shaun.wilde@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Brent Cross

Property: Holiday Inn London - Brent Cross
Address: Tilling Road | Brent Cross, London NW2 1LP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#180 Family Hotel in London
#258 Business Hotel in London
#332 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn London - Brent Cross 3*
Number of rooms: 153
Official Description (provided by the hotel):
Whether you’re traveling on business or leisure, Holiday Inn London – Brent Cross offers the perfect venue.As well as being conveniently located for central London, Holiday Inn London – Brent Cross offers easy access to Wembley Stadium and Arena, Alexandra Palace, and the RAF museum as well as being opposite Brent Cross Shopping Centre. Our free Shuttle service connects us to the Underground network in less than 5 mins, and from there you can be in Leicester Square in under 20 mins!! We look forward to welcoming you soon. ... more   less 
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Also Known As:
Holiday Inn London - Brent Cross Hotel London
Holiday Inn Brent Cross
London Holiday Inn

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