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“Absolutely Average”

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Holiday Inn London - Brent Cross
Ranked #429 of 1,088 Hotels in London
Certificate of Excellence
London
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Absolutely Average”
3 of 5 bubbles Reviewed 5 July 2014

I don't know who is rating this place as "excellent" but it was so "eh" in every single way. We stayed in an exec room, and it was not a very pleasant experience. It wasn't terrible and it was clean, but certainly not a 4* accommodation. There was a sign on the empty fridge saying "the mini bar is only available in the executive rooms" - we were in an executive room, so that was a little puzzling. The breakfast was £17 for nothing at all. I understand there are not many options in this area (which is why I chose this one) but a little effort could go a long way.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cascade0220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 7 July 2014
Dear Valued Guest

Thank you for your taking the time to give us feedback. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

I hope to welcome you back to the Holiday Inn London Brent Cross soon.

Regards,

Shaun Wilde
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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620 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Cleveland, Ohio
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

Great place to stay and catch the tube into London. They provided transport to the nearest tube station - less then 5 minute drive and then the ride into London was only around 30 minutes. Breakfast was decent and at reasonable times to allow us to get into town.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 7 July 2014
Dear Valued Guest

Thank you so much for taking the time to give us great feedback. We put our guests at the heart of everything we do.

I hope to welcome you back to the Holiday Inn London Brent Cross soon.

Kind regards

Shaun Wilde
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgend, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Although nothing on the menu was vegan, when I asked if this could be accommodated, nothing was too much trouble. The head chef and his deputy both came out to discuss and check everything was ok. The waiting staff, Fabio and Adam were very good too.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ginwig57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 3 July 2014
Dear Valued Guest

Thank you for a 5 STAR review!! I am delighted that you had a great stay. We always put our guest at the heart of everything we do. I will certainly pass on your comments to the Fabio and Adami. Its comments like yours is what we always strive for.

Looking forward to welcome you back soon...

Kind regards,

Shaun Wilde
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

Had a one night stay here this weekend.
Nice room , clean, good staff ,good food.
BUT they charge for WiFi ,I have a major problem with hotels who charge for an essential part of every day living as WiFi.
Increasingly over the world hotels are not charging for WiFi
It is like getting to your room and they make a charge for toilet paper and soap.
Come on Holiday Inns get real,if you want to get your money back for WiFi investment then put it on the room rate.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 7379selsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 3 July 2014
Dear Valued Guest

Thank you so much for taking the time to give us feedback. I am delighted that you had a great stay. We always put our guest at the heart of everything we do. I will certainly pass on your comments to the team. With regards to WiFi, as of the 1st July it is complimentary for all IHG Rewards Members.

Looking forward to welcome you back soon...

Kind regards,

Shaun Wilde
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 27 June 2014 via mobile

I stayed at the Holiday Inn Brent Cross for business recently and also used the hotel bar area for business appointments. The service was very good, staff were helpful throughout. Facilities were ok, room was a little dated but the hotel itself was clean and we'll kept. Great location with only a short walk to Brent cross shopping centre. Overall a good experience that I would recommend.

Stayed June 2014, travelled on business
Helpful?
1 Thank Geoff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 3 July 2014
Dear Valued Guest

Thank you so much for taking the time to give us feedback. I am delighted that you had a great stay. We always put our guest at the heart of everything we do. With regards to the facilities, we have a capital investment plan in place to improve our offering over the next few months.

Looking forward to welcome you back soon.

Kind regards,

Shaun Wilde
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleckheaton, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

Lovely hotel clean tidy well looked after offer shuttle to nearby underground (free) lovely people at reception and at bar, didn't have breakfast there thought £12 too expensive bought in London look around u get bargains. One thing I'd like them to do is offer students some sort of discount, would definitely go back

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

I often visit London for business and usually travel by train so I stay in the city. When I travel for pleasure I drive in and stay at the Holiday Inn at Brent Cross. It is so convenient being at the end of the M1 and the parking is great value at £5 a night.

This last visit, I stayed here as I had a meeting in the City and then my daughter was joining me for two nights. So I drove down - and promptly got caught in horrendous traffic sadly due to an accident on the M6. So my 3 hour journey took 7 hours............!!!

When I arrived I was SO shattered. I was greeted by Beata who is just the most wonderful receptionist. She booked me in quickly, gave me a complementary drink voucher and sent me up to my room! I don't remember anything until the next morning! Nice comfortable room and a hot drink was all I needed.
The next day I went to my meeting and my daughter joined me and we travelled back. Both times we used the complementary shuttle bus. The following day we went to the shopping centre and the shuttle bus took us there and collected us also.
Breakfast. Well. The first morning I arrived as breakfast was almost over. they still seated me and when I said I would grab something to take out so I didn't hold them up, they told me not to worry and take my time.
The last evening I had my free drink and the bar staff were great, we had drinks and stayed awhile.
I get the feeling nothing is too much trouble for the staff at this hotel. They are a credit to the hotel.
Can't wait for my next visit later in the year.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ValKayJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun W, General Manager at Holiday Inn London - Brent Cross, responded to this review, 3 July 2014
Dear Valued Guest

Thank you so much for your wonderful review. I am delighted that you had a great stay. We always put our guest at the heart of everything we do. I will certainly pass on your comments to the team. Its comments like yours is what we always strive for.

Looking forward to welcome you back soon...

Kind regards,

Shaun Wilde
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Brent Cross

Property: Holiday Inn London - Brent Cross
Address: Tilling Road | Brent Cross, London NW2 1LP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#97 Best Value Hotel in London
#180 Family Hotel in London
#258 Business Hotel in London
#332 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn London - Brent Cross 3*
Number of rooms: 153
Official Description (provided by the hotel):
Whether you’re traveling on business or leisure, Holiday Inn London – Brent Cross offers the perfect venue.As well as being conveniently located for central London, Holiday Inn London – Brent Cross offers easy access to Wembley Stadium and Arena, Alexandra Palace, and the RAF museum as well as being opposite Brent Cross Shopping Centre. Our free Shuttle service connects us to the Underground network in less than 5 mins, and from there you can be in Leicester Square in under 20 mins!! We look forward to welcoming you soon. ... more   less 
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Also Known As:
Holiday Inn London - Brent Cross Hotel London
Holiday Inn Brent Cross
London Holiday Inn

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