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“Great Location”
Review of ME London

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ME London
Ranked #76 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 30 December 2013

My mum and I stayed at the ME London for 2 nights in between Christmas and New Year. Check In was quick but on arrival at the hotel and we were in our room within 5 minutes with our complimentary prosecco. One thing I must note that although check in was quick we were not given much info about the hotel ie breakfast times or location of breakfast room / check out time etc etc and no info on this within the room either. Once in our room we reported at 7pm prior to going to the Theatre that heating wasn't working and room was very hot upon on our return at 10.30 heating still wasn't working and we were given 2 different stories as to what was wrong. Eventually it got fixed just before 11pm but must also note that we did not receive turn down service or fresh towels on 1st night. Room was very comfortable with good facilities and hotel was in a great location for Theatre and sightseeing in general. Breakfast buffet was good with plenty of choice. The staff were very polite and extremely courteous. I would definitely recommend this hotel for a short break especially if you want to go to the Theatre.

Stayed: December 2013, travelled with family
1  Thank Happyholidays2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 16 January 2014

Hello Happyholidays2011,

It’s a pleasure to get a chance to look at your review and thank you so much for taking the time to share it with us all.

It’s displeasing to hear though that you weren't given the information that you expected during your check-in despite it being quick and hassle-free. We have briefed our team about this to ensure this is not repeated with any guest in future.

We remember this slight heating issue and we were glad as well that it was all sorted in time for you to have a toasty room to sleep in. We did not proceed with the turn-down at this time because we were making plans to have your room moved just in case we were not able to fix the heating issue which we managed to in the end. We do apologise for not offering you fresh towels or late turn-down afterwards; that was indeed our mistake.

We are delighted that you overall experience whilst at ME London proved to be positive and you were able to take in all the city has to offer to its visitors. We look forward to welcoming you again in the near future.

Warmest Regards.

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1,928 - 1,934 of 2,862 reviews

Reviewed 30 December 2013

Fantastic hotel!!!
A christmas gift as unable to be with family.
A wonderful experience.
The only grumble is that some services not available due to Christmas. This information was only made available at check in. No mention on booking Did not affect my stay but could have.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Rebekah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 16 January 2014

Hello Rebekah C,

We understand that during the holidays most people just want to share it with the family and we were more than happy to do our best to ensure that the feeling of welcome warmth was there during your stay with us during this period.

We hope that you were able to spend an enjoyable New Year with the family.

Warmest Regards.

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Reviewed 29 December 2013

I have never been in a hotel with anything approaching the Wow! factor of this place, from the moment of walking through the doors and up to the stunning reception (with Prosecco on arrival!), to the stylish and ultra-modern rooms and the piece de la resistance: the roof terrace bar with brilliant views over London. Can't wait to return. You must stay here at least once!

Stayed: November 2013, travelled as a couple
1  Thank JudgeJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 14 January 2014

Hello JudgeJ1,

WOW… Well thank you very much!

We second your marvellous advice that one should try ME London at least once. We pride ourselves on being an alternative hotel that is cutting edge, ever adapting and above all, driven by a guest’s psychographic rather than demographic.

We want to tailor make each stay regardless if it’s your first, second or twelfth time with us and we urge our prospective guests to be imaginative and contact us to discuss what we can do before our award winning AURA team begins it magic to provide unique experiences of a lifetime.

We are optimistic that we've achieved this goal with yourself and we hope to see you again in the possible near future.

Warmest Regards.

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Reviewed 29 December 2013

Loved the Location, Location, Location. Easy access to transportation, 7 min. walk to Trafalgar. 8 min. walk to South Bank. Close to lots of theatres, restaurants and hop on hop off bus pick up/drop off. The service was the best. Any request or concern is handled quickly. We had a problem with access to the TV and the teckie was at our door in 5 min. Rooms are all digitally and individually programmed. Bathrooms are stunning, spacious and separte bath and shower. At check in we were dazzeled by the lobby. After a 8 hours transatlantic flight were we offered a glass of sparkling wine which was a treat. Would recommend this hotel.

Room Tip: upgrade to a suite. more room and lots of extra features
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  • Stayed: April 2013, travelled as a couple
    • Value
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Thank skot456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 14 January 2014

Hello skot456,

We couldn't have said it better ourselves… Location, Location, Location, Indeed!

After an 8 hour transatlantic flight you've more than earned that glass glorious of bubbly to help you sail through your check in with added ease.

We recognise that minor hiccup with the TV and our Technical Crew is always on hand to tinker away. We always aim to handle all our guests’ requests and concerns in a timely fashion no matter the situation.

We’re pleased that you upgraded to one of our suites to enjoy all the additional space and not to mention the plethora of services and amenities provided with this.

Thank you for posting your review and sharing it with everyone. We want to see you walk through those doors again preferably sooner than later.

Warmest Regards.

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Reviewed 28 December 2013

Stayed for a family celebration having used the hotel for business in the past. The hotel itself is stunning architecturally, but the service is what we remember the most. Everything from reception, porters, barmen and waiting staff all exceptionally friendly and efficient-very, very professional and could not do enough to help us. The room was beautiful, the view stunning and the food and wine were of the highest standards. So good we will make this a christmas treat every year and we never go back to the same place twice. Special mention to the following staff: Ronan, Caudio, Nestor, Arman, Gilberto, Emiliano, Jamie. Thanks Andreas for such a perfect stay. Made the weekend and a great start to Christmas. Could not be better.

Stayed: December 2013, travelled with family
1  Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 14 January 2014

Hello Stuart H,

Albeit a tad late, please let me extend our warmest holiday greetings from all of us at ME London to you and yours.

Thank you for taking the time to share your experience with us, not to mention putting our team in the spotlight for their great service during your stay. (Well done by the way for remembering all those names!)

We’re so delighted that we contributed towards a positive Christmas season and we hope that you were able to take away many positive memories whilst staying with us.

Why not contact us in advance so we can personalize another possible stay in the future with us to make you feel more at home.

Warmest Regards

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Reviewed 27 December 2013

Situated in a great spot, very close to a lot of places. The service not always 5 stars, the breakfast not excellent and just one concierge had the knowledge your expect. Although the rooftop bar compensated for all. Fantastic architechture.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
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Thank Anncha61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 14 January 2014

Hello Anncha61,

Thank you so much for your review.

We are disheartened to hear that we missed a few opportunities to fully meet your expectations but rest assured that we always aim to meet and exceed them.

However it is an absolute pleasure to see that we were able to make up for those missing points with your visit to our Radio Rooftop Bar. We are ever so thankful that you allowed us the chance to redeem ourselves.

We are confident that if you should ever return in future, we can make your entire experience from check in to check out a fully positive one.

Warmest Regards.

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Reviewed 26 December 2013

My family and Me stayed in hotel ME begining of december for a early christmas presents for us
the reception was brilliant like egyptian feel inside a pirimid jimmie took us there and gave me and my wife two glasses of procecco and my two children sparkleing water in champagne glass very nice arrival
we visit STK and radio rooftop bar the rooftop bar was the best rooftop bar i have been too my children loved it also
thank you to fany e grazia e rolend e randie in the bars for looking after us
the concierge team was very professional the doorman very funny and looked after me kurtes and made me very happy to hilberto e ronan and the whole trip was the best i will love to come back with family very soon

thank you me london for the experance
chers

D

Room Tip: No Swiming pool
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  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 282Daniele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 14 January 2014

Hello 282Daniele,

We appreciate that you thought of us when deciding how to treat your family and yourself to a bit of Christmas cheer and we thank you so much for this review!

You make us blush when you compare our sleek Atrium reception to the grandeur of the Egyptian pyramids. Most of our first-time guests often tend to take a step back upon entering to try and soak in the full view; it’s not every day one walks into a 10 story marble pyramid after all.

We’re glad that you enjoyed our complimentary bubbly upon your arrival and why share some of that bubbly goodness with the kids; with a bit of sparkling water of course!

We would also love for you and the family to return whenever you see fit and thank you again for mentioning our lovely staff that were able to add to your positive experience with us.

Warmest Regards.

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Additional Information about ME London

Address: 336 - 337 Strand, London WC2R 1HA, England
Phone Number:
Region: United Kingdom > England > London > Trafalgar Square / Embankment
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #76 of 1,077 Hotels in London
Price Range: £211 - £557 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ME London 5*
Number of rooms: 157
Official Description (provided by the hotel):
Located in the heart of the action and near the city’s main theatres, exclusive boutiques, fashionable hot spots and trendy night clubs, ME London is one of the leading hotels in the centre of London. It is contemporary and cutting edge in style and located in one of the most important tourist destinations in the world. Designed by the world famous architects Foster + Partners, amongst its fantastic services and facilities, ME London provides 157 exquisitely designed, modern guestrooms including 16 suites, New York restaurant STK London, Radio Rooftop Bar with outdoor terrace and spectacular panoramic views of London (London Eye, Trafalgar Square, Tower Bridge, Covent Garden) and Marconi Lounge, 7 meeting rooms measuring 500 m2 with capacity for up to 300 people and a separate reception area; a modern, fully equipped gym, open 24 hours a day and complimentary high speed WiFi. ... more   less 
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