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“Could be so much better”
Review of ME London

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ME London
Ranked #74 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 14 January 2014

This is a new hotel and has great potential. The service upon check-in was great. We were escorted by the concierge to the check-in desk towards the back of the hotel. We requested a quiet room (club music is always blasting throughout the hotel) and were told that would not be a problem. Turns out it was a HUGE problem. We got a room on the second floor above the restaurant and around midnight the bass coming through the walls was unacceptable. We called the management and it took about 30 minutes to get the issue resolved.

With the noise problem aside, the hotel is beautiful and the rooms are lovely - spacious and clean.

Room Tip: Get a room on a high floor to avoid the noise issue.
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  • Stayed: November 2013, travelled as a couple
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3  Thank angela24c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 24 January 2014

Dear angela24c, Thank you so much for your fantastic review. We are delighted to know you enjoyed the hotel rooms and you considered them spacious and clean. We are taking on board your feedback about the music and we are already on the case, at the end of the day we want all our guest to have a good night sleep. Thank you for sharing your experience with the world!

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1,887 - 1,893 of 2,827 reviews

Reviewed 13 January 2014

Stayed Dec13 one night for theatre as location is superb. Building striking, reception atrium awesome. Had read about first floor reception, dark corridors and techno lifts so not surprised there. Twin room 8th floor was beautiful, excellent beds, luxurious toiletries and mini bar and extras. Very nice touch to have birthday messages on mirror and complimentary cake. Then...a terrace..in London!! Fabulous!!! However, this came back to bite us as you can hear the radio bar until it closes...ALL NIGHT until the early hours, absolutely ridiculous for a room tariff published at £400. Unfortunate incident when a radio bar (again) patron set off fire alarm at 1.30am. At checkout we were one of many that mentioned it to get a "sorry it was a very drunk man" but not really a sincere apology, felt sorry for business clients checking out who had to work that day. Expressed opinion that we could have stayed at a budget hen/stag party hotel for a quarter of cost with same shenanigans!! Another bug bear was with the crowds around doors at night for the bars and restaurants, good promotion for the hotel but paying guests struggle to enter!! Breakfast was nothing to write home about, had better in 5,4 and some 3 star hotels in London. I'm sure the pleasant staff would've obliged with whatever was requested but you had to go to them with questions or even tea/coffee refills. All in all, fab 5star experience for a young outlook crowd!!

Room Tip: Below 5th floor if you want to sleep before 2am!!!
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  • Stayed: December 2013, travelled with friends
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1  Thank Tina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 14 January 2014

Hello Tina J,

We can’t stress just how thankful we are for your honest review.

It’s absolutely disheartening to read that your overall experience was marred due to the noise levels originating from the Radio Rooftop Bar especially after you've mentioned where we went right such as our hotel’s striking design features, luxurious toiletries and the extra touches we did to personalize your stay.

We understand that for the price being paid for our rooms, expectations should be met if not exceeded and we could have accommodated you in an alternative room on a lower floor. In doing so however you would have lost that desirable balcony that is provided solely on our 8th and 9th floors.

We want you to rest assured that we are poised to redeem ourselves should you ever decide to return to ME London and as you rightly said we can accommodate you on a lower floor should you choose.

We would like to thank you again for taking the take to express your views with us so we can constantly improve our service. We genuinely hope to welcome you again in the near future.

Warmest Regards.

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Reviewed 12 January 2014 via mobile

Spent our first week in London before Christmas in the happening, new beautiful ME London. Cool, comfortable, crisp and clean best describes our beautiful suite. Loved the bed, pillows, linens, luscious products, fresh flowers and well stocked not-so-mini bar including a much appreciated Nespresso machine. Our return visit in January was to a slightly upgraded room from standard and it did not disappoint. Mostly same amenities just less space but still more than adequate. Great breakfasts - something for all tastes, hot and cold. Stunning views from rooftop Radio bar and judging from traffic in and out of STK restaurant, a must go night spot. Spa services available but did not experience so no comment. Service excellent throughout - found the front door staff especially attentive. Walked everywhere from here - close to theaters, Soho and around the corner from Covent Garden. Would return to this hotel in a heartbeat and hope to do so sooner than later.

Stayed: December 2013, travelled as a couple
2  Thank mmloves2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 14 January 2014

Hello mmloves2travel,

We’re anticipating your return as well!

Being so centrally located makes us a perfect choice for visitors as most of London’s sites are literally just outside the doors and we trust that you've used this to your advantage during your experience with us.

We’re ever so pleased that you found that our bedding was to your liking and we urge you to opt into one of our In-Room Spa Experiences the next time you visit to help you relax and unwind in the privacy and comfort of your own room.

Whenever you do decide to walk back through our doors why not give us a call in advance so we can personalise your next stay with us to make you feel more at home.

Warmest Regards.

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Reviewed 10 January 2014

This hotel is phenomonal. The decor, staff and cuisine were the best I have experienced in London, and although the place was obviously 5 star, we were always made to feel relaxed and that we belonged!

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Melia Hotels International
1  Thank Lynsey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 14 January 2014

Hello Lynsey H,

It’s our duty to make you feel a sense of belonging because at ME London we like to say that “ME becomes YOU”. YOU are unique and we never aim to give any of our guests a ‘cookie cutter’ experience.

Thanks for your lovely feedback; we want you to feel welcome at any time in the future so we further exceed your expectations.

Warmest Regards.

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Reviewed 9 January 2014

Came to London for a short break between Xmas and New Year and had a terrific time. Hotel fantastic, loved the lobby, real wow factor. Complimentary upgrade to a suite and what can I say, absolutely fantastic!

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Melia Hotels International
1  Thank ChrisPos800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 14 January 2014

Hello ChrisPos800,

ME London caters to a plethora of guest experiences. Short breaks, long stays, special occasions or simply business to name a few; we consider ourselves to be fully adaptable to every guest.

We’re delighted that you've stayed with us during the Christmas period and we hope that you had a chance to spot our ‘non-traditional’ silver bonsai tree in all its glory; displayed in our Atrium reception.

We’re pleased that you fully enjoyed your complimentary upgrade to one of our 4 suite types at the hotel and we thank you for sharing your experience with us to the world!

Warmest Regards.

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Reviewed 7 January 2014

Stayed here for one night in December 2013, and from the moment we walked in I was in awe. The hotel is one of the most stunningly decorated places I have ever been to. Simple, modern, slick, minimal - perfect.

The bar is a decent size, good prices and lovely staff. The peach bellinis are to die for !!

Our room was a very good size, with a double shower/wet room, desk area, seating area and HUGE bed that was like a cloud to sleep in.

Good selection in the mini bar & not overly pricey for a central London Hotel.

Hope to be back soon.

  • Stayed: December 2013, travelled with friends
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2  Thank Emma-Louise x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 9 January 2014

Hello Emma-Louise x,

It’s always a pleasure when a guest truly experiences what we are as a brand. We are most fortunate to have the talented Norman Foster as our hotel’s designer to create spaces that are filled with awe and wonderment.

We wish you would have mentioned which one of our four bars in-house you had visited during your stay however we are pleased that whichever one you chose in the end only added to your overall positive experience with us at ME London.

As for our mini-bar; we’re constantly keeping an ear out for what our guests say they always need to have on hand whether if it's for on-the-go snacking, late night nibbles or just to satisfy that pesky sweet tooth.

We hope to welcome you back through our doors sooner than later so we can further exceed your previous expectations.

Warmest Regards,

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Reviewed 7 January 2014

We booked this by chance on a last minute website. So pleased we did. We were met at the door by a lovely guy who was very warm and welcoming, and directed to reception. On arrival we were handed champagne and checked in easily. Our room was gorgeous with fantastic views from the window and seductive lighting. Most definitely somewhere to return to on future trips.

Room Tip: all of them are amazing
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  • Stayed: December 2013, travelled as a couple
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2  Thank RACHEL W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this reviewResponded 9 January 2014

Hello RACHEL W,

How pleased are we that you took that gamble and chose us after all!

First impressions do have such a lasting effect so we strive to get it right from the get-go. We’re very proud of our concierge team who do go that extra mile to ensure that your experience begins as you step in.

It’s a delight to hear that you enjoyed that complimentary glass of bubbly that we like to offer all our guests checking in to help take the edge off after those long journeys.

You’re always welcome to re-experience ME London at any time in the future and why not give us a heads up just before your arrival so we can use our ‘seductive lights’ that you enjoyed so much to set the ambience along with some of your favourite songs to give it that personal touch?

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ME London

Address: 336 - 337 Strand, London WC2R 1HA, England
Phone Number:
Region: United Kingdom > England > London > Trafalgar Square / Embankment
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #74 of 1,077 Hotels in London
Price Range: £215 - £561 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ME London 5*
Number of rooms: 157
Official Description (provided by the hotel):
Located in the heart of the action and near the city’s main theatres, exclusive boutiques, fashionable hot spots and trendy night clubs, ME London is one of the leading hotels in the centre of London. It is contemporary and cutting edge in style and located in one of the most important tourist destinations in the world. Designed by the world famous architects Foster + Partners, amongst its fantastic services and facilities, ME London provides 157 exquisitely designed, modern guestrooms including 16 suites, New York restaurant STK London, Radio Rooftop Bar with outdoor terrace and spectacular panoramic views of London (London Eye, Trafalgar Square, Tower Bridge, Covent Garden) and Marconi Lounge, 7 meeting rooms measuring 500 m2 with capacity for up to 300 people and a separate reception area; a modern, fully equipped gym, open 24 hours a day and complimentary high speed WiFi. ... more   less 
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