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“Stunning hotel ... As good as it gets!” 5 of 5 bubbles
Review of ME London

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ME London
Ranked #75 of 1,087 Hotels in London
Certificate of Excellence
Derbyshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Stunning hotel ... As good as it gets!”
5 of 5 bubbles Reviewed 18 April 2014 via mobile

First time stayed at the ME London. Having a mini break over Easter with wife and 11 year old son. We have enjoyed our stay here so much that I have felt compelled to write this review on our last night.

The hotel is perfectly located, walking distance to many attractions including theatres, shops, Covent Garden, St Paul's, Trafalgar Square, Houses of Parliament, London Eye, Westminster Abbey etc. etc.

The design of the hotel is cutting edge but also very welcoming, the main reason being that all the staff genuinely want to give great service and genuinely care about the guest experience. The check-in area (hard to describe) is simply amazing and needs to be seen first hand to be fully appreciated.

Radio bar (roof top) has to be amongst the best views in London, my son must have taken 100 pics! We have also eaten at both ground floor restaurants and the food and service was excellent. In fact we have just tonight enjoyed a lovely meal at STK and special mention and thanks must go to Leo who was extremely knowledgable and went the extra mile to make sure we all enjoyed the experience, and nothing was too much trouble. He is a credit to the hotel.

We will definitely be returning to the ME and already looking forward to a Latte on the terrace at Radio, looking out over the heart of London, it doesn't get much better!

Stayed April 2014, travelled with family
Helpful?
1 Thank Philip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this review, 1 May 2014
Hello Philip D,

Firstly we’d just like to thank you for sharing your experience with us all.

It’s great to read that you felt comfortable walking to all the sights around London with ease and that you appreciated just how much thought and effort went into choosing this wonderful location and designing such a striking structure.

It’s also lovely to read about your visits not only to STK London but to our breath-taking Radio Rooftop Bar with its stunning views of the city and riverside.

Why not give us a call ahead so we can personalize another stay just for you in the future.

Warmest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,400 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (412)
Date | Rating
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English first
Portsmouth, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 April 2014 via mobile

From the moment we walked in we felt we had finally found the perfect hotel in London. My sister and I were welcomed like old friends even though this was our first visit. Our concierge took our bags and directed us to reception where prosecco greeted us whilst the reception team processed our booking efficiently. We then headed to our room on 4th floor which was gorgeous. A friendly me consultant arrived to show us how to work our high tech/spec room (mood lighting was brilliant addition). The fit and feel of the room was luxurious despite this being a standard room - turn down service wonderful as was in-room dining.
We visited most of the hotel bars with fab service from team who could not do enough. the only disappointment was a muddle up with reservation (team did not confirm our request for booking so request was lost in translation) for radio roof bar which meant we were quickly dismissed to a corner of the back terrace with a rather hassled "greeter" who did not want or have the time to assist us despite us asking what we could do to get a table the following night. However this would not put us off rebooking as the rest of the hotel made up for a small miscommunication.
We had a stunning meal in cucina asallina great value for money and well worth a visit!

Fab find now just waiting on an excuse to revisit

Stayed March 2014, travelled with family
Helpful?
Thank Redcroft27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this review, 1 May 2014
Hello Redcroft27,

First impressions are lasting and we endeavour to immerse you into the ME London Experience from the get-go.

We are ever so sorry about the minor reservation mishap but we are delighted that it was dealt with hastily and posed no disruption during your stay.

We would love to welcome you back again soon to the hotel and why not try out STK London; offering up some of the best steaks and cocktails whilst enveloping you in an upbeat and trendy atmosphere.

Warmest Regards.
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London, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

Stayed here for about a week while on business. Conveniently located on the Strand. Very modern interior. Rooftop bar and steakhouse on ground floor seemed popular with the Ultra-Chic. Very nice selection of dishes at the steakhouse and drinks were nice, if a bit pricey. Concierge was friendly and very helpful. Checking in and out is an experience as it requires going to a different floor from the entrance but at lease you are rewarded with an incredible view (Look up and you'll see ceiling to the lobby extend upwards like a cone to the rooftop bar. Quite impressive. There was only one person at the check-inn counter which required a little waiting. The rooms require a magnetized stripe card which was not easy to use as it would repeatedly fail in both the elevator and the door to the room. The room itself was, again, very modern. Sadly it was too small and the desk area cramped. The bed was comfortable at least. It is not suitable for business travel but there are 'amenities' in the room which would keep couples and bachelors entertained. Not recommended for families. Entire place was very darkly lit, as if in an attempt to create mood but ended up being a strain on the eyes.

Room Tip: Try and get the largest room possible. Higher the better as it is on the Strand and has traffic on e...
See more room tips
  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank tjtr80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this review, 25 April 2014
Dear tjtr80,
Thanks for such a lovely review, we feel very happy you enjoyed STK and Radio.
Definitely the trendiest places in town to be seen! Our concierge team is always a delight, they will make sure your wishes and desires become a reality! We call the check in area The Atrium, as you mentioned, the architecture of Sir Norman Foster is astonishing, I hope you had time to see the lightshow hosted in the atrium at 20h. The key cards are sometimes demagnetised if they are kept next to the phone we are sorry if this caused you any inconvenience. All the rooms are fully equipped for business and leisure guest as we understand that every guest is different, next time you come, I suggest you to try one of our chic suites, with enough space to organise you meetings or parties if you prefer. Thank you again for sharing your review with the world.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
4 of 5 bubbles Reviewed 13 April 2014

I have stayed in this hotel a number of times since it opened and it really is a stunning and unique property. Everyone is warm, friendly and welcoming but unfortunately I did not feel valued as a loyalty card member because it was not noted on my booking that I was entitled to a 2pm check-out. I understand that these things happen but what was unforgivable was the fact that a member of the housekeeping staff entered my room in the morning WITHOUT KNOCKING FIRST! Luckily I was decent but I really wasn't happy! That being said, I would definitely stay there again as, from experience, the hotel team are committed to resolving issues...even if a quick response is not always forthcoming!

  • Stayed March 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Ama W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this review, 15 April 2014
Hello Ama W,

Thank you ever so much for writing your feedback for us to read.

Although we are delighted to see that your roverall stay with us was a positive one we are always disappointed whenever we just fall shy of that 100% mark.

It's a perk of our loyalty program to have the option to check out at a later time and we are investigating as to why it was not the case in this instance.

We are overjoyed that our service was able to win you over in the end and we ask you to please drop us an email at melondon@melia.com should you wish to go into further detail.

We sincerely look forward to welcoming you once again through our doors hopefully sooner than later.

Warmest Regards.
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Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 8 April 2014 via mobile

Top hotel. Great location. Great facilities
Can't say much more other than loved my stay here- roof top bar offers fantastic views and provided a fabulous atmosphere. Stk restaurant is lovely. Would recommend to all.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1udo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this review, 11 April 2014
Hello 1uc,

We couldn’t have asked you so anymore either, thank you so much for sharing your feedback with us!

It’s always a joy to read when guests were able to visit not only the hotel but our remarkable and award winning venues and truly dive into the ME London experience. We can only hope to welcome you through our doors once again.

Thank you again for writing this review.

Warmest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

First impressions : snazzy, polished modern hotel.
Great , friendly service.
Reception incredible. Loved the original Banksy pieces and Banksy walled lifts.
Room was very nice if slightly narrow. My girlfriend needed a window really but I was fine with the AC.
Bathroom very nice, walk in shower ( lovely!!) , speaker in toilet connected to media hub(!).
Media hub didnt work after many attempts and asking reception but this wasnt the end of the world. Would have been a nice touch though.
Beds incredibly comfy.

No sound from other rooms at all.


Breakfast superb - one of the best I have had, could not stop eating!
We had a drink at the radio bar ( book in advance). It was worth doing for a drink or two as the views of london are superb ( 360 degrees) . Very expensive though.

One minor comment was that a heavy slab fell off in our room suddenly - this could have been quite nasty.

Apart from this, the hotel was superb in every way and we would definitely come again.

Location was superb, walk out of the hotel and you can see the Lion King.

Room Tip: We stayed on the fifth floor and it was lovely.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flamingembargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this review, 11 April 2014
Hello cwtchweddings,

Thank you for sharing your review with us!

We are pleased to read that your overall stay with us has been positive albeit with a few hiccups along the way and we are truly upset about this.

We have passed along your feedback to our room technicians to ensure that this is rectified immediately and we hope that we will welcome you again soon so that we can exceed your previous experience.

Warmest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London uk
1 review
5 of 5 bubbles Reviewed 7 April 2014

We hava stayed for one night at this luxury hotel. Marcella was our host and i have to say she was wonderfull! The congierge team was excellent and the room was amazing and very clean as well. The most impressive part though was Cucina Asellina. We enjoyed our dinner in this beautiful restaurant,the atmoshere,the food and of course the professionality of Giancarlo and his team!huge thanks! Breakfast is awasome dont miss it. Thank you all.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Legolas72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aura_Department, Guest Relations Manager at ME London, responded to this review, 9 April 2014
Hello Legolas,

Marcela is a wonder isn't she! We promise to pass on your feedback to her asap... It's a shame we weren't able to hang on to you for longer than one night but there's always the future to look forward to and we sincerely hope to welcome you once again.

Next time why not pop up to our stunning Radio Rooftop Bar or our sleek STK London to truly take your experience to a whole new level!

Warmest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ME London

Property: ME London
Address: 336 - 337 Strand, London WC2R 1HA, England
Phone Number:
Region: United Kingdom > England > London > Trafalgar Square / Embankment
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #75 of 1,087 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — ME London 5*
Number of rooms: 157
Official Description (provided by the hotel):
Located in the heart of the action and near the city’s main theatres, exclusive boutiques, fashionable hot spots and trendy night clubs, ME London is one of the leading hotels in the centre of London. It is contemporary and cutting edge in style and located in one of the most important tourist destinations in the world. Designed by the world famous architects Foster and Partners, amongst its fantastic services and facilities, ME London provides 157 exquisitely designed, modern guestrooms, including 16 suites, two New York restaurants (Cucina and STK London), Radio Rooftop Bar with outdoor terrace and spectacular panoramic views of London (London Eye, Trafalgar Square, Tower Bridge, Covent Garden) and Marconi Lounge, 7 meeting rooms measuring 500 m2 with capacity for up to 300 people and a separate reception area; a modern, fully equipped gym, open 24 hours a day and complimentary high speed WiFi. ... more   less 
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