I'm mad so it's a bit long. No bad words and its not a rant because i'll start with the good.
Team is friendly and professional - they know how to make a gen-y vp feel right at home.
Design & Room are contemporary - bath*room is fab, flat screen is big, bed/pillows are fluffed
Hotel amenities are high standard - roof has great view of london & the croud. Gym is modern.
Issue is they failed to deliver on the basic part of the offer - a good night's sleep.
A tech issue made it impossible to turn off my rooms lights when I decided to go to bed. To understand how i felt, let me explain the context. I flew in at 11pm after a 4 hour trip. I was tired but had to work so ended up finally ready to go to bed at 1:30am worried about the next day as I had an early meeting at my global HQ.
I tried to turn off the lights with their LED touchscreen control pad attached to the wall. It had all the options: more red, more green, more yellow all the way to more mellow with "SEXY" lighting. All options working except "ALL OFF" keeping the light on in the furniture around the tv.
I got out of bed, tried every switch in the room, tried to see if there was a trap door in this big tv furniture but nothing worked. So at 1:40am I called reception. "it works with a motion detector" she told me. I put a pillow around my head and tried to lay as still as possible. I awoke from under the pillow with the light on at 2 am.
I called back to the manager, they had to come to my room, I had to get out of bed AGAIN (to put on my pj's ;-) and I'm exhausted. The manager came, tried the touchscreen, it didn't work, he had to call his manager, 5 minutes later finally the light went off, 5 minutes later they knocked on my door to see if it was off. "yes" I yawned back.
Next morning I woke up too late to use the breakfast i had pre-paid so I went straight to check out and explained, in my most tired voice, the story. "Sorry about that sir" the receptionist answered with slight empathy. He went on to print my bill with my minibar popcorn, my in-room dinning and my missed breakfast. "would you like an envelope with that" he added.
..I had two options:
- make a scene
- share my tale on TripAdvisor
- Official Description (provided by the hotel):
- Located in the heart of the action and near the city’s main theatres, exclusive boutiques, fashionable hot spots and trendy night clubs, ME London is one of the leading hotels in the centre of London. It is contemporary and cutting edge in style and located in one of the most important tourist destinations in the world. Designed by the world famous architects Foster + Partners, amongst its fantastic services and facilities, ME London provides 157 exquisitely designed, modern guestrooms including 16 suites, New York restaurant STK London, Radio Rooftop Bar with outdoor terrace and spectacular panoramic views of London (London Eye, Trafalgar Square, Tower Bridge, Covent Garden) and Marconi Lounge, 7 meeting rooms measuring 500 m2 with capacity for up to 300 people and a separate reception area; a modern, fully equipped gym, open 24 hours a day and complimentary high speed WiFi. ... more less
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