We often stay at the W in london and thought this time we would try the ME. It has all the elements you would expect of the hotel of this nature (design, location, fit out etc) but something is just missing (soul, service and quality mainly). We often judge hotels by the quality of a club sandwich, if they can't that right with room service we don't bother using the restaurants, and the ME was average (and messy) it left crumbs on the carpet, which over a 3 days period were not vacuumed from the carpet, not what you would expect.
We tried the rooftop cocktail bar with friends, disappointing and don't get the hype, the furniture was low end and appeared to come from B&Q at the last minute, and adding 15% gratuity (average in London is 12.5%) was rude. There are many other places in London that do cocktails better.
The hotel needs to lift its game, add the little extras, perhaps their executive should staying in the some W hotels, they would then understand what they are missing.More
- Free Wifi