We stayed at the Westpoint Hotel because, the location was good. We were a party of 6, 4 adults & 2 kids, 2 rooms of 3. We were complaining to our friends about how small our room was & they complained to us too that their room was small so, we didn't think anything of it. The morning of check out our friends came to our room & saw Exactly how SMALL the room was, we then went to their room. Their room was a suite compared to our room.
We were unable to stand next to each other in our room. The only way we could stand in our room with the luggage open was to put the luggage on the bed. The bathroom was the SMALLEST I've ever seen. The sink was up to the level of a 3 year old. You couldn't move in the shower.
When we checked in the registration said 1 adult. The lady at the reception told me that, that's just the registration form & it doesn't mean anything. Well, I believe & so does the other family with us that the room is really a SINGLE room that they made into a TRIPLE.
We complained at the reception on check out & she asked if we had breakfast. We told her yes & she said the only thing she could have done was give us breakfast. Well, how about taking the amount of what breakfast would cost & remove it from our bill.
They are NOT helpful. Our friends asked if they could do something & they said they aren't allowed to do what they were asking for. Customer Service is horrible along with the rooms.
- Official Description (provided by the hotel):
- Affordable and convenient Central London Hotel. Location: Our Paddington hotel is situated in the midst of the peaceful tree-lined avenue of Sussex Gardens close to Marble Arch and Kensington Gardens. The budget (do we need to say this at this stage?) hotel is served by the Heathrow Express, with excellent transport links. Paddington underground and Main line stations, Lancaster Gate station and Hyde Park are a 3 minute walk away. We offer 15-minute transit times to Heathrow International Airport by Heathrow Express. Westpoint hotel offers easy access to London’s top tourist attractions and landmarks including the Royal Albert Hall, Buckingham Palace, Kensington Palace, the Houses of Parliament, Madame Tussauds. If you are a shopping fan we offer easy access to Westfield Shopping Centres in West London and Stratford, Oxford Street, Bond Street, boutiques in Carnaby Street and Nottinghill. Enjoy breathtaking skyline views from the London Eye and enjoy the nightlife in Piccadilly and Leicester Square as well London’s west end offering theatre and performance venues. There is always a good time to visit London. With a packed calendar from international concerts, exhibitions, carnivals to sporting events and local attractions including horse riding in Hyde Park. The London Tourist hop-on and hop-off bus is right on our door step offering an excellent opportunity for sight-seeing at your leisure. If you are looking for hotels with easy access to central London, budget hotels in Paddington or hotels near Hyde Park, the Central London Hotel, Westpoint Hotel is your premier choice. ... more less
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- Also Known As:
- Westpoint Hotel London