When I booked at Bliss I knew I wasn't going to get the high end facilities of some of the fabulous London spas but I did think I would get an excellent facial (which it wanted to be for the price), but I didn't. I had read the other terrible reviews on Tripadvisor and now wish I had paid more attention to them!
To start the lady that showed me in couldn't have been more disinterested if she tried.
The therapist was similarly disinterested, added on unwanted services so that the end bill was astronomical, didn't address the concerns I arrived with. I had to complete the facial myself at home afterwards and continuously apply moisturizer for a week after to repair my red skin from the overzealous microdermabrasion. She also did my pet hate of leaving you to lay in a dark room whilst your face mask acts, no massage was offered, instead she left the room "to prepare me some products to purchase".
The facilities were worse than I remembered and much in need of an update. The painted floors were dirty and even my local community centre has changing rooms and sauna of an equal standard to Bliss.
My advice to anyone is to choose a different spa - either somewhere with excellent, luxurious facilities or one that actually delivers on what it offers (Try Renaissance at the Chancery Court hotel or Mandarin Oriental for superior facilities and treatments for a similar price).