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“40th birthday treat”

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St. James' Court, A Taj Hotel
Ranked #181 of 1,068 Hotels in London
Certificate of Excellence
Lincolnshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“40th birthday treat”
Reviewed 5 August 2014

Had a wonderful stay at the hotel, immaculate and very well presented. Room was lovely and received a complimentary sweet for my birthday was very happy, would recommend this hotel and a lovely walk to Buckingham palace

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Nat Nick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this review, 6 August 2014
Dear Nat Nick P,

Thank you for the review following your stay to celebrate your 40th Birthday. The team and I are delighted to read that you had a great stay and you celebrated this special occasion with us. We hope to welcome you back again soon to celebrate another milestone, or just a break away in London.

Thank you for the review of your stay.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel
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3,413 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (496)
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Indiana
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

We booked this hotel for two nights (pre-Globus trip) when they were having a special rate many months before our trip. It was an excellent location for walking to London sights. We even walked to a McDonald's for breakfast each morning (and on one morning discovered from the locals where to wait to see the queen appear at a special event).
Our room was located in the older building, which needed updating, but the amenities were good, and the room was neat and clean. Our ceiling began to leak the first evening of our stay during a rain shower, but we were quickly relocated to another floor and another room in the same building. We have never had this experience in any other hotel in our travels. Employees were very helpful.

Room Tip: Look for bargains online. Top floor of older building may have a leaky ceiling. We did not use any...
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  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retiredteachers2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this review, 6 August 2014
Dear retiredteachers2006,

Thank you for the review following your stay with us. Despite the issue with the flooded roof that you experienced, I was pleased that we were able to relocate you quickly and efficiently and that you were not too inconvenienced for this issue.

You have highlighted the great location of the hotel and this is one of our strongest attributes, but for us it is the service and comfort of our guests that are our number 1 priority.

Thank you again for the review, we hope to welcome you back on the not too distant future.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chapel Hill, North Carolina
Level 3 Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2014

My husband and I stayed at St James Court for 6 nights. It was a great hotel, but there are definitely some things to note.

First the positives:
Location. Like everyone says, the hotel is in a good spot, although it was a bit confusing to find from the tube at first. We used the St James tube station, as the Victoria one is under construction and in an unappealing area. It is situated steps away from Buckingham Palace, but is quiet and away from the throngs of tourists.

The Staff. Everyone was very lovely and helpful. The concierge was able to help with directions several times. The maid service was also great. The room was always made up when we returned in the afternoon for a break in our day.

Courtyard. It was lovely to look out our room and watch events going on.

A few negatives:
We asked for a renovated room with a nice courtyard view and were told we had to pay for it even though we had booked a superior room (which was an option when it was still Crowne Plaza). It was 25 pounds extra per day which was about 43 US dollars daily. It was worth it, but honestly, don't expect an automatic upgrade like a lot of the reviews seem to lead you to believe. I also overheard several other people asking for a nice room and were told it could only be done for a hefty fee. Also, the room was not ready until around 3pm. After an overnight flight, it was a rough day since we just walked around until then. I know they were doing their best, but just be aware, if you want a nice room and are checking in early, you WILL have to wait. Our room was on the 5th floor and was quite nice and large, however. We were pleased with it at the end.
Second, the shower had horrible pressure, which so many people had mentioned before. I rolled my eyes at that initially, but its so true, its bad. If you are used to a US shower, be prepared. There were two temperatures, cold and luke warm. Not deal breaking, but be aware.
Finally, the hallways are certainly old and do not match the decor of the lobby. It really should not affect your stay, though, as you don't hang out in the halls!

All in all, it was a good stay and a decent hotel in the heart of London.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ALtravel1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this review, 6 August 2014
Dear ALtravel1223,

Thank you for your review following your recent 6 night stay with us. The team and I were delighted to read some aspects of your stay were great, but disappointed to read of your frustrations and disappointment in other aspects of your stay.

Our executive Rooms are a different room category to the Classic room that was booked and so there is a price difference between the 2 types of rooms. Whilst I appreciate that sometimes we do upgrade rooms for our guests, this is certainly not something that we do for all guests as our availability of rooms will very much dictate what we can do. I am pleased you found the upgrade good value for money and this was at a slightly discounted rate had you booked the room in advance. I will review both the corridor and the shower to ensure that they are presented correctly and in good working order.

Thank you again for the review and the feedback.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 August 2014

We had a weekend away in London
over all the the hotel was very good
We had dinner and afternoon tea at the hotel both of which I can recommend

The room we had though on the top floor was very small and very tired. The bathroom was tiny.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank barrington594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this review, 5 August 2014
Dear barrington594,

Thank you for your review following your weekend stay from April 2014. Whilst we were pleased that you enjoyed the evening dinner as well as the afternoon tea, we were disappointed that you did not like the room that was allocated to you for this stay. I hope to establish where and when you stayed and so a review of the bedroom can be undertaken.

Thank you again for the review, we hope to welcome you back again soon.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakham, United Kingdom
Level 6 Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 4 August 2014

We enjoyed our 2 night stay at St James Court very much.
Beautiful building/courtyard.
We had a recently refurbished room -level 3 overlooking the courtyard .
The room was very good-2 large windows.The bathroom was spacious and classy.
Great location-obviously close to Buckingham Palace and close to St James Park tube station and Victoria.
The courtyard was lovely for a late evening drink on a nice evening.
Service was first class in all areas.
As with some of the other reviews I would say that the breakfasts weren't 5 star quality but they were good,also the breakfast area was a bit cramped-they might want to look at this in the future.
Overall excellent and we would thoroughly recommend the hotel

Room Tip: We had room 330 which was excellent -on level 3 and overlooking the courtyard
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Graham T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this review, 5 August 2014
Dear Graham T,

Thank you for the review following your stay in room 330. We are delighted that you liked the room as well as the service throughout the hotel, but specifically in the Courtyard. I appreciate the feedback regarding the breakfast room situation and we are continuing to look for a long term solution to provide a space that is larger and can accommodate more people.

Thank you again for the review, we hope to welcome you back again soon.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgend, Wales
Level 5 Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 August 2014

We stayed here for three nights at the end of July and paid £410.

On entering the hotel, the concierge greeted us and took our suitcase. We were directed to the reception for check in. The duty manager checked us in and upgraded us to an executive suite. Although we arrived at the hotel just after 12pm, our room was ready which was very convenient. We were asked about wake up calls and were asked whether we wanted a complimentary newspaper delivered each morning (The Independent).

Our room was spacious and well presented. There was complimentary coffee, tea, bottled water etc. There was also robes, slippers, hair dryer, iron and ironing board and basic toiletries. There was also a note in the bathroom stating that if you had forgotten toiletries, contact reception and they would provide these on a complimentary basis. There was even a volume switch controlling sound in the bathroom for the television.

Our view was looking towards a wall, but as we were busy enjoying the city, this was not a concern. Our suitcase was brought to our room within minutes. We slept well and were not disturbed at all. The room was cleaned to a good standard daily.

Location was excellent. If you go left as you leave the hotel and walk five minutes, you are outside Buckingham Palace. It was 10 minutes to the heart of Westminster and Big Ben, Downing Street, London Eye etc. An additional 10 minutes from Buckingham Palace was Trafalgar Square. We had a taxi to Leicester Square cost £7. During the day we used the open top buses and there was a stop just to the side of Buckingham Palace.

Check out was efficient as check in.

To summarise, an excellent standard of hotel, in a perfect location. We would definitely return.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank bridgendrachel86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this review, 4 August 2014
Dear bridgendrachel86,

Thank you for the review following your 3 night stay with us. The team and I are delighted to read that you enjoyed your stay with us and found the hotel's facilities and service very much to your liking, with the only negative part being a lack of a view from the window in your bedroom. The hotel is ideally located to explore and enjoy London and from reading your review this is exactly what you did!

We hope to welcome you back again soon and thank you again for the great review.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 August 2014

Spent a Saturday night in this central hotel. Booked a classic king-size room and were upgraded on arrival free to a superior room. Not sure what made it superior, decor good but not large and overlooked aircon units and a roof! Used the bars in the evening before and after eating elsewhere. Not cheap but service and quality great. Breakfast was busy but excellent food, one of of the best I have had with a great choice.

Room Tip: Ask for a room with a street or courtyard view
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Andy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this review, 4 August 2014
Dear Andy T,

Thank you for the review following your weekend night away from the family. The team and I were pleased to read that you generally enjoyed the stay and despite the fact that the view was not fantastic from the room, you found the décor good and the room comfortable.

We sincerely hope that we can ensure a repeat stay again in the future and even brining the kids on a future stay. Thank you again for the review.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. James' Court, A Taj Hotel

Property: St. James' Court, A Taj Hotel
Address: 54 Buckingham Gate, London SW1E 6AF, England (Formerly Crowne Plaza London - St. James)
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#42 Spa Hotel in London
#91 Business Hotel in London
#129 Family Hotel in London
#139 Romantic Hotel in London
#142 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — St. James' Court, A Taj Hotel 4*
Number of rooms: 338
Official Description (provided by the hotel):
In a country that values understatement, St. James' Court is an English classic typifying the concealed charm of one of Britain's finest hotels. The custom of St. James’ Court, A Taj Hotel is the distinctive choice for more than service with a smile. With a distinguished pedigree shaped over more than a century, this discreet Victorian masterpiece with its famous Shakespearean Courtyard is perfectly placed between Buckingham Palace and the Houses of Parliament in a historic enclave marking the centre of power. Crisp and elegant, with an easy charm that’s reserved, yet attentive, we strive to make each visit more pleasurable and memorable. Exceeding the expectations of today’s discerning traveller, St. James' Court is a slice of the past served up on a contemporary platter. ... more   less 
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Also Known As:
Crowne Plaza London - St. James Hotel London
London Crowne Plaza

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