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“Disappointment from the Hotel”

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Novotel London City South
Ranked #275 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Ra'anana, Israel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointment from the Hotel”
2 of 5 bubbles Reviewed 19 March 2014

I was staying at the Hotel from the 14th to the 18th of March 2014 for business trip/weekend. Location is the best possible. Just south of the river walking distance to the Tate Modern, Tower of London, Design museum and may others. The neighborhood is great with nice restaurants around & Borough market just 3 minutes walking.
For the Hotel: Very good service however, no Air-condition in the room, TV is lousy no VOD and VERY limited verity of channels. The restroom is filthy the toilet doesn't flush properly, sink doesn't drain well, door paint is falling apart and floor is dirty.
Breakfast is OK.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dagansadeh56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Manager at Novotel London City South, responded to this review, 2 April 2014
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed our location and the service we offer. I’ll look into the points you raised, and in the meantime, I hope we can welcome you back to the Novotel London city South very soon.
Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,045 reviews from our community

Traveller rating
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    295
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322
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
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English first
Bournemouth, United Kingdom
1 review
5 of 5 bubbles Reviewed 13 March 2014

The hotel was really good, great breakfast which was free for kids. We woke up to no hot water but it got sorted quickly. As it was my birthday I got presented with a chocolate muffin at breakfast and a balloon!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Manager at Novotel London City South, responded to this review, 17 March 2014
Thank you for your feedback. I'm glad your stay was enjoyable and I hope you will visit us again on your next trip to London!

Best Regards
Victoria Parry
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 10 March 2014 via mobile

Room was clean and fully adequate for our stay. We travelled with a child and the sofa bed provided ample sleeping space. We were pleasantly surprised to find both a shower and a bath in the stylish bathroom. There was a great choice of fresh appetising food reach morning at breakfast. The young restaurant manager was absolutely fabulous. Even though the restaurant was quite busy each morning he sorted us a table quickly and efficiently, took time to make pleasant small talk and unusually seemed to genuinely enjoy his work...really wish I'd made a note of his name! It's worth mentioning that all the staff we encountered were great. The hotel is an ideal base to explore London as a whole but also has lots to see and do within walking distance.

Stayed February 2014, travelled with family
Helpful?
Thank Sunshine64_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Manager at Novotel London City South, responded to this review, 13 March 2014
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.
Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

Room was very ordinary, was clean but nothing to distinguish it. Good location, super-easy walking distance to the London Bridge area, made it really easy to get around. Staff was somewhat cold, even though I never saw another person around while I was talking to them, so no reason to rush. One exception was a stand-out gentleman and checkout who phoned for a cab, and then ran to get me coffee to take with me - left me with a much more positive memory of the hotel.

Excellent breakfast buffet as well - not cheap, but quite good.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Manager at Novotel London City South, responded to this review, 13 March 2014
Thank you for taking the time to post a review, I'm glad you enjoyed your stay overall and hope to see you on your next visit to London
Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 2 March 2014

Great location but room was of in a very bad condition, and not to the usual Novotel standard.
The fridge door fell off opening, the shower door was unsafe and water leaked all over the floor. We had a vey bad smell coming from the sink, plus the general decor was very shabby.
On reporting the fridge it was replaced with another that had an electrical safety check date two years overdue !!

Room Tip: Avoid room 622 unless the problems are resolved.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Manager at Novotel London City South, responded to this review, 4 March 2014
Thank you for taking the time to give your feedback, I'm sorry your stay was not up to expectations. All our electrical equipment is tested annually by an outside company, who are currently on site however I will have my maintenance team immediately check the minibar.
We appreciate your comments and hope you enjoyed the rest of your visit to London
Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 28 February 2014

Stayed here last weekend with husband and two boys. Requested a room overlooking The Shard and had exactly that, which pleased the boys. Reception staff really friendly and informative. Rooms clean. Family room a bit of a squeeze bit as it's only to sleep not a problem. Breakfast was lovely plenty of choice and we didn't have to rush as they served til 12!! Also the staff were happy and friendly. The pancake machine went down a treat!! Will definately be staying here again on our next visit to London.

Room Tip: View overlooking The Shard
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anniver16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Manager at Novotel London City South, responded to this review, 4 March 2014
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully!
Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashbourne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 February 2014

A half term trip to London with the family. An easy walk from the tube to the hotel. Greeted at the front desk with a friendly smile and very helpful staff throughout our stay.
Our room was very clean and with a modern comfortable style made it a real pleasure on returning each night from our London adventure. We could not believe how quiet our stay was, hardly any of the usual hotel noises.
0.5 mile from London Bridge underground and a very useful bus stop just outside the hotel. We used the Shard building that was nearby as a reference point.
Already planning our next trip stay at the Novotel, this time without the children!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bongo42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Manager at Novotel London City South, responded to this review, 4 March 2014
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.
Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London City South

Property: Novotel London City South
Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Phone Number:
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Green Hotel in London
#204 Luxury Hotel in London
#244 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London City South 4*
Number of rooms: 182
Official Description (provided by the hotel):
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 
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Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel

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