Generally OK, modern hotel in a great location for the South bank.
Unfortunately we had a bad experience with this particular Novotel. We arrived at 1.30 on Sunday 4th May. We had to be at Tate Modern for 3:00 which is a 5 minute walk away. So plenty of time, or so we thought. We sat down to lunch at about 1.45 in the bar. We ordered food for 2 adults and 1 child. Our food arrived after about 20 minutes and we were told the child's food (after all fish fingers are complicated) would be another 5 minutes. 15 minutes later, nothing. We enquired and were told its just coming. It took another 15 minutes. No major apology. We had to argue with the bar staff to get the cost of the fish fingers taken off the bill. We were eventually offered a free drink, I think a lot more than that should have been offered.
- Official Description (provided by the hotel):
- The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more less
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- Also Known As:
- Novotel London City South Hotel London
- Accor London City South
- London Novotel