I stayed here on business for 5 nights last week. We visited the bar on our second night and were amazed to find a mouse scurrying around the bar. I brought this to the attention of the bar staff who were not surprised at all but told me they would bring it to the attention of the facilities team.
The next night, we went back again, and I noticed there were crumbs and bits of food on the floor beside the tables which had not been cleaned up. The bar counter was sticky and obviously hadn't been cleaned in a while. A few minutes later, guess who was back....that;s right the mouse!!! I again brought it to the attention of bar staff who did not want to know. I then went to reception and again, they weren't interested. He asked me for my room number and told me the manager would call me the next day. Guess what, I'm still waiting. I declined to have breakfast as the room was right beside the bar. The rooms were very basic for the price. I have asked my company to remove this hotel from their list
- Official Description (provided by the hotel):
- The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more less
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- Also Known As:
- Novotel London City South Hotel London
- Accor London City South
- London Novotel