This hotel has a policy of taking your money on arrival!! do so at your peril as they total ignore complaints and disapear behind the scenes to avoid answering your complaints.
I have stayed a couple of times now and sadly have now resorted to feedback as despite promises they have not made contact to discuss my concerns.
cooked breakfast is poor quality prepared by unqualified staff and is often cold.
the breakfast room smells of cig smoke from the staff smoking at the back door.
fire doors wedged open
Some rooms are refurbished but some such as the dump my family and I were put in are not.
room 7 had a broken toilet seat, stained mattresses, mould growing in the bathroom, dirty shower head, which is a legionella hazard in some cases, and a wall heater so badly placed thst it burns the person in the bed it is next too.
Staff are evasive and will not deal with concerns, they also bump bookings if someone else offeres a better price than you paid. Abolutely no concerns about taking your money and ignoring your concerns.
You may be lucky and have a good stay or you may get a terrible experience
But money is their god they place this above any customer satisfaction.More