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“A Curate's Egg...” 3 of 5 bubbles
Review of Holiday Inn Express London Stratford

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Holiday Inn Express London Stratford
Ranked #342 of 1,086 Hotels in London
Certificate of Excellence
Yorkshire
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A Curate's Egg...”
3 of 5 bubbles Reviewed 15 August 2013

We stayed here to ride in the London-Surrey 100 Sportive. The staff could not have been more helpful, with bikes all over the place; clearly the 16-place car park was never going to suffice, so we parked at Westfield (15 mins walk), and stored our 2 x £1500 Bianchis in the bedroom (as did all other riders. What they'd do if all the bikes were soaked and oily after bad weather, I haven't a clue!). Bedroom bike storage is very handy for pre-ride bike prep. It was obvious the staff were taken aback by the 20,000-strong field, and the place suffered as it tried to cope with an overwhelming tide of cyclists.

I asked for a quite room and didn't get one: the traffic noise from Stratford Hight Street was truly awful, and 3hrs kip before a 100-mile ride ain't good. Second night after a severe complaint, we were moved to a much nicer room in the newly-built extension at the back, and slept OK.

The staff were really good, and did their best, but even the kitchen was overwhelmed by the amount of food that hungry cyclists need to consume, and closed early. Breakfast was barely sufficient, though to their enormous credit on the day, they did open up at 5am.

Really great staff, hit-and-miss rooms, very average food, decent location.

Room Tip: Only accept a room in the new extension out the back. The rest are traffic noise hell.
See more room tips
  • Stayed August 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shabbyhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, 28 August 2013
Dear Guest,

Thank you very much for taking time and commenting us on Tripadvisor. We are grateful for your kind comments on staff efficiency and friendliness. We always strive to provide an excellent customer service and be the best HI Express in the area.

I am sorry to hear that the hotel facilities did not fully met your expectations. I would like to assure you, that your comments will definitely help us to improve and be well prepared for the next year's cycling event.

Thank you once again and we look forward welcoming you back in a very near future.

Best Regards,
Edita Matuleviciute
Management Team
Holiday Inn Express Stratford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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795 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
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Dorset, UK
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 7 August 2013

First stay in the city that wasn't with a premier inn, purely booked for the value, £95 for one night.

The hotel is about a 10 minute walk from Stratford station and 5 minutes to the high street DLR station. The hotel was very smart we were given an accessible room on the 6th floor, the only difference was the bathroom didn't have a bath or shower it was a wet room! We didn't ask or need an accessible room so I can assume we were just given it in terms of vacancies. The room I would compare to a premier inn, nice size, bed slightly smaller but a choice of pillows, tea coffee making facilities, tv and air con. Room and entire hotel were very clean.

Breakfast is free and its a buffet style, just continental, no other choices but was good all the same, one little niggle was the orange juice tasted like water and my other choice tropical juice was warm.

Check in and check out were very quick.

All in all a great hotel and great value for money, would stay here again.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hussbrick87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, 28 August 2013
Dear Guest,

Thank you very much for taking time and commenting us on Tripadvisor. We are delighted to hear you enjoyed your stay with us. We appreciate your comments about the breakfast offerings - it will help us to review our current menu and make the necessary improvements.

We look forward welcoming you back in a very near future

Best Regards,
Edita Matuleviciute
Management Team
Holiday Inn Express Stratford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tayport, Scotland
Level Contributor
95 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 6 August 2013

Booked this as it is near the Olympic Park where the Prudential Ride London 100 cycle event starts from. Receptionist was very helpful. Room was large, clean and comfortable. Close to Westfield shopping mall (10 minute walk, as is the Stratford railway / tube station for links to rest of London).
Buffet self service style breakfast was a bit hit and miss, with not a lot of choice, but what was there was fine.
Praise to the hotel for setting up an early 4am breakfast for the cyclists on the day of the event, very much appreciated.

Room Tip: Get a room that faces the back away from the main road outside.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank gcarr2803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, 28 August 2013
Dear Guest,

Thank you for taking time and commenting us on Tripadvisor. We are delighted to hear you enjoyed your stay with us. All comments are highly appreciated and will help us to be well prepared when welcoming cyclists next year.

We sincerely hope to welcome you back in the near future.

Best Regards,
Edita Matuleviciute
Management Team
Holiday Inn Express Stratford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 4 August 2013

I had to chose this hotel due to last minute business travel. Like other express hotel this hotel has no frills but fulfills your basic needs. This Hotel is close to Stratford station and Westfield shopping center which is 15 minutes walk. My only disappointment was with the breakfast which had same fixed menu on all days which made mornings very monotonous. I guess they can do so more options with b/f menu. Right for those looking for economical accommodation, there is not much for families and children to do.

  • Stayed July 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Ansiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review, 20 August 2013
Dear Ansiva,

Thank you so much for your review of our hotel. I am glad that you enjoyed most aspects of your stay.

However, I humbly apologize for the dissatisfaction you had with our breakfast choices. We always aim to provide breakfast that is good and substantial enough to help you through the first part of the day and regret that we have failed to deliver this to you.

We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deal, Kent
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 3 August 2013 via mobile

Stayed here for one night in July. Staff extremely friendly. Hotel clean and rooms are ok. Not overly spacious but good. Location is ok - only a 10 minute walk from Westfield. 'Free' breakfast is ok - don't expect anything amazing but can't complain. Would stay again.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jamesw26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, 6 August 2013
Dear Guest,

Thank you for taking time and commenting us on Tripadvisor. Your kind comments were past on staff who are always pleased when their efforts are acknowledged.

We hope to see you again in the near future!

Best Regards,
Edita Matuleviciute
Management Team
Holiday Inn Express Stratford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 30 July 2013

Before considering this hotel, just know - you are a 5-10 minute walk from a tube station, and you are about a 20 minute tube ride from central London. We had no problem with the location, as it was a lot cheaper than staying in the heart of London. This hotel is quite a good value - however, it is not like the HI Expresses of the US. The internet is a surcharge, and the rooms are unbelievably small. However, they are very clean and modern. Also - they only provide a dual-acting shampoo/body wash in the showers, so if you want better toiletries, I suggest you bring your own. Breakfast was great, with a lot of selection. Overall great hotel for a good value.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Samantha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, 6 August 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel. We are happy to hear you found the hotel rooms clean,modern and enjoyed our complimentary breakfast selection.

We will be pleased to welcome you back the next time your family visiting London!

Best Regards,
Edita Matuleviciute
Management Team
Holiday Inn Express Stratford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Granada Hills
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

W enjoyed the proximity to the public transportation. We stayed here two separate times on our trip. The first time was perfect the second time the shower didn't drain well and the cooling system didn't work too well but it was a heat wave during our second visit. They have a nice free breakfast along with free wifi. We had to change rooms due to the shower problem and thought we left our converter in the room. We asked when we checked out and they didn't find that we had left it but they gave us one of theirs! Now that's good customer service.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JoBobGranadaHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, 6 August 2013
Dear Guest,

Thank you for taking time and sharing your experience at the Holiday Inn Express Stratford.

It is regretful to hear that your second stay with us was not as pleasant as the previous one. I would like to reassure you that all necessary steps were taken to rectify the maintenance problems we had at a time. We would like to express our sincere apologies for the inconvenience caused.

I would like to thank you for your compliments in regards of nice breakfast and staff services. We sincerely hope to welcome your family and you in the near future!

Best Regards,
Edita Matuleviciute
Management Team
Holiday Inn Express Stratford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Stratford

Property: Holiday Inn Express London Stratford
Address: 196 High Street, London E15 2NE, England
Phone Number:
Region: United Kingdom > England > London > East End / East London
Amenities:
Business Centre with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
#304 Family Hotel in London
#358 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London Stratford 3*
Number of rooms: 153
Official Description (provided by the hotel):
Welcome to Holiday Inn-Express London-Stratford Hotel. Located just 7 minutes walk from Stratford Station, with great links taking you to O2 Arena, Excel Exhibition Centre & Canary Wharf in just 15 minutes. Central London, The City & West End, are easily reached by Central and Jubilee tube lines. Express by Holiday Inn London Stratford is situated in the heart of East London, site of the 2012 LONDON OLYMPICS. Stratford Regional and International Station with the Eurostar Rail Link is due to be opened in Sep 2011. Stratford has excellent connections, making it easy to get to Holiday Inn-Express London Stratford. The hotel is 3 miles from A13 with its excellent links to A406 North Circular Road, A127, M25 & M11. Proximity of London City Airport via Docklands Light Railway and Stansted Airport via National Express Coach makes Holiday Inn-Express London Stratford an ideal base for business or pleasure. Complimentary Express Hot Breakfast is served every morning in our Great Room. Evening meals are served Monday-Sunday 18:00 22:00. Car Park booking is FIRST COME FIRST SERVE only. Charges £20 PER NIGHT PER CAR. ... more   less 
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Also Known As:
Holiday Inn Express London Stratford Hotel London
London Holiday Inn

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