Like the curate and his egg, our experience of this place was mixed. It was a late booking for two nights, uncharacteristically using Agoda because we decided to come to London a few days early on short notice. It was advertised as a 32 sq m four star deluxe apartment for about GBP 170 per night. When we dropped our luggage off at lunch time we asked for a quiet room. When we checked in, we were given a low-ceilinged basement studio looking out on passing legs on a major road. We asked for another room - impossible because they were full. When we asked for a refund, we were told we could only have one night refunded - better than Agoda's conditions, but unsatisfactory to us. We sat for an hour as the management negotiated with Agoda, then accepted their offer of a better room, next night, and breakfast one morning, and free internet.
The management was used to dealing with people like us and had their lines prepared - as colonials,we might not be aware that London uses all floors. The problem here was the 4 star rating. A dingy, noisy room at basement level is not 4 star deluxe. The gourmet breakfast was plastic - plastic tables and chairs, tiny pastries, yoghurt, cereals and toast, cheese and machine coffee (the machine stopped working, the muesli was stale and they ran out of croissants).
The apartment on the 2nd night was a 2 bedroom suite, much better, although the internal spiral stair was a bit of a challenge. The kitchenette was well supplied with pots and pans and so on. Unfortunately, the sour taste from our first encounter, and the knowledge that most people pay UKP10 per night for the internet.
Despite management's efforts to compensate, will not return.
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- Also Known As:
- Fraser Suites Kensington Hotel London
- Fraser Suites London