My fiancee and I went to the Doubletree by Hilton Hotel in Westminster on the 2nd June. We was impressed by the hotel when we arrived, and that our room was ready for us as soon as we got there. We had to pay £50 deposit when we got there incase we put any extras on our bill etc and was told that the money would go back in to our account a few days later. We went up to our room and it was lovely. we were going to the theatre that night, so when we got back from shopping my Fiancee went to get in the shower, however all our toiletries in our bathroom was empty. Shower cap, grooming kit, shampoo etc, the bottles and boxes were in there but they were all empty. So i called reception and told them and they said they would have soeone bring up a shower cap (my girlfriend had her hair done especially for the night so didnt want to get it wet) so when a man knocked at the door, he laughed at me when he handed it over. so wasnt very impressed by this.
After a great night out we returned back to the hotel and found it hard to sleep, lots of banging doors etc. In the morning we went down to breakfast at 8:45am and wow, there was a line of people waiting to get into the restaurant to near enough to the entrance of the hotel. We waited 45 min in the line to be taken to our seat by a lady. She sat us down and left. We qued again in the long line for the breakfast where the same waitress went and sat another couple at our table. So i went out of the line to say it was our table, and she said it wasnt. (she had sat us there a few min before) luckily the couple sitting on the next table said yes it was our table, so she took the other couple to another table. So again not impressed.
After a horrible morning in the hotel we checked out, and was told as we didnt have any extras our deposit would be refunded to the card, that was 10 days ago now, and still nothing on my card.
The service was appalling, and we certainly would not return.
- Official Description (provided by the hotel):
- At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Traveltool, S.L.U., HotelsClick, HotelQuickly and Hotel.de so you can book your Doubletree by Hilton London - Westminster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- City Hotel Westminster
- City Hotel London
- City Inn London