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DoubleTree by Hilton London - Westminster
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Reviews (6,757)
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3,158
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3,762 - 3,767 of 6,757 reviews
Reviewed 16 December 2012

the hotel was stunning and so well set out the staff made me feel welcome and were very helpful.. the room was very nicely set out and even though it was a smoking room that i stayed in you couldnt tell that it was there was no smell to it, the service all in all was absoloutely brilliant i am very pleased to say that as this is the first hotel i have ever stayed in couldnt of asked to stay in a nicer hotel!! definately recommend this hotel!

  • Stayed: December 2012, travelled with friends
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1  Thank Alice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2012

I've stayed here several times on business. The hotel is in a fairly convenient but quiet location about 1/2 mile from Houses of Parliament. The bar is cool, but drinks are quite expensive. The food in the restaurant and at breakfast is good. The service is always good, with friendly professional staff. The rooms are basic and reflect the hotel's previous incarnation as a Mint Hotel - they're modern but not at all luxurious. My company pays a business rate of £198 per night, B&B and I guess most of this cost is due to the location. Overall, a basic business hotel in a good central location - but no more than that.

  • Stayed: December 2012, travelled on business
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2  Thank RichardTasker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2012

I stayed here with my husband for one night and it's a great hotel.

The staff on reception were incredibly polite and helpful. It was bitterly cold but we were greeted with a warm chocolate cookie and I'm not talking mini cookies - these were huge!

We stayed in the Westminster Suite which was very attractive. Separate lounge area, spacious bedroom with queen size bed. Plenty of drawers and wardrobe space, good size bathroom with power shower. Lovely toiletries and soft fluffy towels. Tea and coffee facilities, brilliant hair dryer, all help to make the stay pleasurable.

The hotel bar is buzzy so the atmosphere was great. We were given a voucher for drinks which is a nice touch. We didn't have dinner at the hotel but we had breakfast which was superb. Great service, masses of choice and a selection of newspapers.

Excellent night's sleep, very quiet and the bed was extremely comfortable. The view from our room was fabulous, overlooking the Houses of Parliament and Big Ben in the distance.

The fitness room was pretty good. Not huge but enough machines to have a decent work out.

So, a big thanks to the staff, each and everyone of them ensured our stay was good. Special thanks to the concierge for recommending Shepherd's restaurant which is a five minute walk from the hotel. A really good choice.

I would definitely come back again.

  • Stayed: December 2012, travelled as a couple
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2  Thank Holly11Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, PA/Executive Assistant to the General Manager at DoubleTree by Hilton London - Westminster, responded to this reviewResponded 14 December 2012

Dear Holly11Wales,

Thank you for taking the time to provide such detailed feedback regarding your recent stay at the DoubleTree Westminster. It's a pleasure indeed to receive such excellent feedback and I have shared your views with the Team, who are delighted to have made a good impression to incur such praise.

We hope to welcome you back to the DoubleTree Westminster in future. Please do let us know when next you intend to visit, so that we may welcome you personally.

Many thanks once again, and have a pleasant weekend!

Kind regards,

DolaO
(PA/Executive Assistant to the General Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2012

The hotel was in a Good place, The warm welcome at reception was super and the warm cookies were fine. We were three people in one room, but the room was not fitted for three people, and was to small. It was very clean and the breakfast was super.

Room Tip: Odd number rooms have a better view. Dont book three adults in one Room.
  • Stayed: December 2012, travelled with family
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3  Thank wwicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2012

Not what I expected for a Hilton. Small rooms and staff was hit or miss. The concierge we encountered wasn't very helpful with recommendations. It was in a good location and there was always taxis available. I will skip this hotel next visit, I'm sure there are better options.

  • Stayed: November 2012, travelled as a couple
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1  Thank Kayten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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