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“Lovely quiet street but great location” 4 of 5 bubbles
Review of Doubletree by Hilton London - Westminster

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Doubletree by Hilton London - Westminster
Ranked #247 of 1,089 Hotels in London
Certificate of Excellence
Stroud, United Kingdom
Level Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Lovely quiet street but great location”
4 of 5 bubbles Reviewed 9 December 2013

I have never stayed in this area of London. Pimlico is the nearest tube station about 5/10 minutes walks away with easy links to all areas of London. The next nearest station quoted is Westminster but to walk from here, especially with bags/cases would take a good 15 minutes. The street that the hotel is on is really nice and quite and yet only a 15 minute walk to Westminster, Big Ben, Downing Street etc. It is a lovely modern hotel, I didn't have a view of anything particularly nice but it was a comfortable room with a small en suite shower room. It is the most expensive Hilton I have stayed in in London and although I really liked it there are much cheaper alternative Hilton's with nicer rooms & views. Next time I think I would pick a cheaper option, after all you don't really spend much time in your room.

Room Tip: We are never lucky with up grades etc but maybe you have to pay extra for nice views.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AnnaD66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 10 December 2013
Dear AnnaD66,

Many thanks for your review of your first visit to the DoubleTree by Hilton London - Westminster. We appreciate you taking the time to leave detailed feedback of your recent stay, and I'm pleased to see that you enjoyed your stay with us.

I have noted your comments on our room rates. Please be assured that we do regularly conduct surveys with regards to our pricing structure to ensure we remain on par with our competitors in the London marketplace.

We would love to welcome you back to the Hotel in future. DoubleTree by Hilton often runs seasonal promotions offering significant discounts off our standard rates at various times of the year, so please visit our website for more information on our fabulous holiday deals.

Thank you once again for your review, and please do let us know when you plan to return, so that we may welcome you personally.

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,938 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (711)
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English first
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 December 2013

This hotel is of very good value. We stay for one night and the staff were very helpful. We booked through hotels.com but the prepaid booking didn't went through. The hotel staff didn't wanted to waste our time so she just checked us in and deal with hotels.com on their own. Rooms are very clean. Location is superb. Parking is somewhat difficult though. Truely a good value for hotels in London.

Room Tip: Difficult Parking.
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jay609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 10 December 2013
Dear Jay609,

Thank you for your review of the DoubleTree by Hilton London - Westminster. It's a pleasure indeed to receive such glowing feedback following your recent stay, and we're delighted that you enjoyed your stay with us and found our location and facilities well-suited to your needs.

Here at the DoubleTree Westminster we strive to provide the high standards of service that our guests enjoy, and have come to expect from our Brand. It is therefore very rewarding when this has been achieved, and our efforts so kindly recognised. I have passed your kind comments to the team, who are delighted to have made such a positive impression.

We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in the not too distant future. Please do let us know when you plan to return, so that we may welcome you personally.

Thank you once again!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shropshire
Level Contributor
250 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

We have stayed at this hotel before. In all honesty, we prefer The Doubletree at Tower Hill but as we only paid £43.00, using points, it was a no brainer!

We arrived at 10.30, not thinking our room would be ready but it was.....result!

Its pretty easy to find but is a good 10 min walk from Pimlico tube and a good 15 min from Westminster tube. It suited our purposes as we tend to go out for the whole day, returning to the hotel for the evening.

The standard room we stayed in was clean, warm and comfortable.

Would stay again.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ashley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 10 December 2013
Dear awj,

it's a pleasure to welcome you back to the DoubleTree Westminster, and I'm glad to see that you had another enjoyable stay with us.

Here at the DoubleTree Westminster, we strive to provide the highest standards of service that our guests enjoy and have come to expect from our Brand. It is therefore very rewarding when this has been achieved and our efforts kindly recognised by valued guests such as yourself. I have shared your kind comments with the team, and we are all very encouraged by your kind words.

Thank you once again for your kind review. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in the not too distant future!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

Spent a very pleasant weekend here. The room was very clean, quiet and comfortable, the staff pleasant, and the notion of replacing the standard TV with an iMac (which delivers TV, radio and other services as well as internet access) is excellent.

The only minor disappointment was the quality of the cooked breakfast, which was acceptable rather than great.

And there are some great restaurants nearby.

NB Do not be deterred by the location - it's in a very nice neighbourhood, and although the underground is a little way away from the hotel, there are plenty of bus routes nearby to make it easy to get around London.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SeeTheBee99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 10 December 2013
Dear SeeTheBee99,

Many thanks indeed for your kind feedback of your recent visit to the DoubleTree Westminster. We are delighted to see that you had an enjoyable stay with us.

I'm pleased that our location is suitable to your needs. We have often been described as an oasis of calm in London, as you get all the benefits of a Central London hotel without the hustle and bustle of the city that usually accompanies it.

Your feedback is important to us as it highlights areas of our service in which we can improve, and I have forwarded your comments regarding the quality of our cooked breakfast to our Food & Beverage Manager for consideration and further action. Thank you for bringing this to our attention, and please accept my sincere apologies for any disappointment.

Other than this, I'm pleased you enjoyed your stay. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster on your next visit to London.

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 December 2013 via mobile

Nice hotel but quite a distance from the tube- 10 or 15 mins. We inadvertently booked an "accessible" room and felt guilty occupying it- asked to be changed but, although there were rooms available, we were asked to pay a STG£60 per night charge to move to a regular room. Very disappointed

Stayed December 2013, travelled as a couple
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 10 December 2013
Dear Michael W,

Thank you for your review of the DoubleTree Westminster. We appreciate you taking the time to provide detailed feedback regarding your recent stay.

I am sorry that you were not pleased with the Hotel's location. The DoubleTree Westminster is conveniently close to several Central London attractions and shopping districts without the disadvantage of the hustle and bustle that usually accompanies it. We are often described as an oasis of calm within the City, as our guests get the benefits of a Central London hotel whilst maintaining a peace and quiet that belies the busy City. Most of our guests enjoy the short walk along the tree-lined streets beside the River Thames to Westminster Abbey as they get to enjoy several other sights on the way (such as Victoria Gardens and the Houses of Parliament), and there are always taxis outside the hotel and a number of bus stops close by for those who may prefer not to walk.

Our room rates are subject to daily fluctuation depending on demand and availability, so a room that is booked in advance will usually have the advantage of a lower rate. Any subsequent amendments to your reservation will therefore be costed at the room rate of the day on which the change is made, and could therefore eventually cost significantly more than the original quote. This is standard procedure with all Hotels.

I am very sorry that your experience with us was not as positive as you would have liked, but thank you for sharing your experience with us, and we hope to one day welcome you back to the DoubleTree Westminster and provide you with a positive experience.

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 December 2013

Nice and clean. Walkable to Westminster Abbey and Big Ben. Nothing really per se directly near the hotel, but just a 2min walk and your near a coffee shop and pub. Staff is friendly, and there are usually cabs right outside ready for service.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 10 December 2013
Dear Angela C,

Thank you for your review of your recent stay at the DoubleTree by Hilton London - Westminster. We appreciate you taking the time to leave detailed feedback of your stay, and are delighted that you enjoyed your stay with us.

Here at the DoubleTree Westminster, we are very proud of the number of positive contributions that the Trip Advisor community has left for us over the years, and it is a joy to add yours to this growing number.

Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster on your next visit to London.

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 6 December 2013 via mobile

Cannot fault this hotel, a very warm welcome on arrival, a free cookie no less! Room was excellent, very comfortable bed superb shower, the whole experience was absolutely fantastic. A bit pricey but certainly you get what you pay for.
If you can call it a fault, maybe the fact that there was an extension lead for the kettle and UHT milk... Also the mini bar was empty! These though are exceedingly minor for what was a great hotel and great room
Thank you

Stayed November 2013, travelled as a couple
Helpful?
Thank Lister9995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 10 December 2013
Dear Lister9995,

Many thanks for your review of the DoubleTree Westminster following your recent stay. We appreciate you taking the time to provide such detailed feedback of your stay, and are delighted that you enjoyed your visit to London.

Here at the DoubleTree Westminster, we strive to provide the high standards of service that our guests enjoy and have come to expect from our Brand. It is therefore very rewarding when this has been achieved and our efforts kindly recognised by valued guests such as yourself. I have shared your kind comments with the team, and we are all very encouraged by your kind words.

I have noted your comments on the unstocked minibar. In keeping with DoubleTree standards worldwide, we have now opened our Executive Lounge which offers complimentary snacks and drinks for Executive Room bookings, and has therefore taken the place of the minibar. We do offer a minibar package on demand for other room types, as is stated on the literature inside the fridge, so please feel free to order this from the Front Desk on your next visit.

Many thanks once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in the not too distant future.

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton London - Westminster

Property: Doubletree by Hilton London - Westminster
Address: 30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster)
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#173 Business Hotel in London
#185 Luxury Hotel in London
#188 Romantic Hotel in London
#192 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton London - Westminster 4*
Number of rooms: 464
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more   less 
Reservation Options:
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London

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