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“Bright well laid out hotel”

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Doubletree by Hilton London - Westminster
Ranked #259 of 1,063 Hotels in London
Certificate of Excellence
Ayr, United Kingdom
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Bright well laid out hotel”
Reviewed 5 July 2014

We stayed here in order to get to Wimbledon with little fuss, we walked to the hotel from the tube station at Westminster , I thought from the web site that it was a bit closer to Westminster but it was around a 10 minute walk. The hotel was fresh modern and bright. The room , we had a basic double, was small and only a shower but adequate . Toiletries were available but no bars of soap. Just hand liquid soap and shower gel attached to the wall.
There was however an iMac to use in the room for internet and watching television. We also used the bar which was lovely. And we had a meal in the dining room the food was of an excellent standard and well presented. All in all a good hotel

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AMS19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 9 July 2014
Dear AMS19,

Thank you for your review of your recent stay at the DoubleTree by Hilton London - Westminster. We appreciate you taking the time to leave detailed feedback of your stay, and are delighted that you enjoyed your stay with us.

Here at the DoubleTree Westminster, we are very proud of the positive contributions that members of the Trip Advisor community have left for us over the years, and it is a joy to add yours to this growing number.

Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in the not too distant future!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Widnes, United Kingdom
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 July 2014 via mobile

We've just got back from a weekend in London staying at this hotel Sat and Sun night. Checkout is 12 noon. What they don't mention on booking, on the web or on check in is the noise from the construction site next door starts at 8am on Monday morning! We were woken by the noise from the jackhammer which was so bad the headboard was literally rattling. This went on from 8 until we checked out early, 2 hours later. It looks like it will go on for months yet so anyone staying on a week night should take heed. I feel we should've been warned at some point. Didn't eat breakfast so can't comment but we visited the bar on Sun Eve and the service was poor. Pounced on for our drink order before we'd barely sat down and when we asked for a couple of mins to look through the drinks menu we didn't see the waitress again and had to go the bar to order. (and paid at the same time, as you do). She was quick to run over as we were leaving to see if we'd signed for the drinks! The room was nice, clean and spacious, but felt that the iMac computer which doubled up as a TV was pointless, we'd rather have a larger TV. Finally and maybe somewhat petty but the hospitality tray in the room was limited, no herbal tea or hot chocolate, just tea or coffee. I think with the price of the rooms, to provide some green tea and hot chocolate wouldn't break the bank. We will still stay at a Doubletree as they are generally excellent, just not this one.

Stayed June 2014
Helpful?
2 Thank missislee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ascot, United Kingdom
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 July 2014

We had a lovely stay at this hotel. We stayed in a corner room which had a great view which was unexpected. The room was very comfortable and clean, the Apple TV was a bonus as were the tea and coffee making facilities.
It is in a great location, close to Pimlico station but we found we were able to walk to most places, it only took us half an hour to walk to Covent Garden. It is also situated on a quiet road which was a really nice change.
Although the reception staff were fairly helpful, I didn't feel they were particularly friendly and at times it seemed as though I was an inconvenience for asking a simple question.
Aside from that I would recommend this hotel due to the great location and lovely rooms.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Imie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 9 July 2014
Dear Imie C,

Thank you for your review of your recent stay at the DoubleTree by Hilton London - Westminster. It's a pleasure to see that you enjoyed your stay, and that our location and facilities are well-suited to your needs.

Your feedback is important to us as it highlights areas of our service in which we can improve, and I have forwarded your comments regarding the service from our Reception Desk to our Front of House Manager for quality and training purposes within her team. Thank you for bringing this to our attention, and please accept my sincere apologies for any inconvenience as this is certainly not how we usually operate.

Other than this, I am pleased that you enjoyed your stay. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in the not too distant future.

Kind regards


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 4 July 2014

Very good service and a nice stay for central LondonVery good service and a nice stay for central LondonVery good service and a nice stay for central LondonVery good service and a nice stay for central LondonVery good service and a nice stay for central LondonVery good service and a nice stay for central LondonVery good service and a nice stay for central London

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dincan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 July 2014 via mobile

As a silver Hilton HHonors member I was looking forward to stopping at another DoubleTree property. I have found their hotels on the whole to be functional yet spacious and special, which is why I chose this particular hotel, but I felt slightly cheated pretty much from the moment I arrived.

The hotel is not the easiest to find, and isn't really what I would call Westminster as Pimlico tube station is much closer.

It does not state anywhere in the website from what I can see that no rooms here have baths! For a hotel charging £200+ a night this is very poor. The bathrooms themselves are tiny and this was even in an "executive" room. Premier Inns have better bathrooms than this.

The mini bar was empty, when I asked why, I was told that it was their policy that guests call room service for items, sightly odd when a minibar is there for convenience.

There is no television as such but an iMac which whilst it is an interesting touch to the hotel it is not on a usable desk if you want it for normal computing so I'm not sure why they do not just have televisions. The rooms are rather small and the room that I asked for with a view had a wonderful view over a construction site next door.

I informed reception as soon as I arrived in the room to be told I could be upgraded to a suite... For a very large additional premium. I politely declined and stayed with my current room but felt slightly robbed of nearly £300 for something that felt like a £60 service.

Finally rather oddly I found the complimentary miniatures in the bathroom, some of them were already half used by the previous guest.

Good points:
- generally good customer service
- air conditioning was excellent and easy to use
- breakfast was good
- executive lounge was okay but nothing special

Bad points:
- room sizes are rather 'cosy'
- WiFi, whilst free, was practically useless
- strange policy on minibar use
- no baths

This hotel has made me question whether the Hilton group are really offering value for money and I am considering using my points then taking my loyalty elsewhere as there are much better hotels in London for less than this.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjw9110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 3 July 2014

Lovely room which was very clean and comfortable. Breakfast was great with anything that you could possibly want. It catered for all tastes. Staff were very friendly and helpful. Definitely be staying again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 4 July 2014
Dear Linda B,

Thank you for your review of your stay at the DoubleTree Westminster. We appreciate you taking the time to leave detailed feedback of your visit, and are very pleased to see that you enjoyed your time with us. We are particularly delighted that you found our location and facilities well-suited to your needs, and I have forwarded your kind comments to the team.

We appreciate your loyalty to our Brand, and hope that you will visit us again in the not too distant future. Thanks once again!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgend, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2014

Bought a voucher from Travelzoo for the 3 course meal for two with wine for £34. We reserved our table for 8pm, i rang at 7.30 as our train from Watford Junction had been cancelled to say we were going to be late . We finally arrived at 9.30 and the staff were great about it, our meal was excellent and the service too, we were very impressed it was great value for money.

  • Stayed June 2014, travelled with family
    • Value
    • Service
Helpful?
Thank Debb574850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, 4 July 2014
Dear Debb574850,

Many thanks for your review of your dining experience at City Cafe. We appreciate you taking the time to share your experience with the TripAdvisor community, and are very pleased to see that you enjoyed your meal.

Your feedback on the quality of food and service from our staff is much appreciated, and I have shared your review with our Head Chef and the Food & Beverage team, who are delighted that you had a pleasant dining experience.

Thank you once again, and we hope to welcome you back to City Cafe in the near future!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton London - Westminster

Property: Doubletree by Hilton London - Westminster
Address: 30 John Islip Street, London SW1P 4DD, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#173 Business Hotel in London
#188 Romantic Hotel in London
#192 Family Hotel in London
#193 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton London - Westminster 4*
Number of rooms: 464
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more   less 
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London

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